LH Pozzo Sacro Hotel

We stayed here from Friday to Monday - the room that we had was clean but there was a couple of issues ; shower head kept falling down and a piece of the plastic fell off and water leaked out, Wi-Fi wasn’t working in the room - both issues were sorted by the next day however, the Wi-Fi wasn’t the greatest after that. Beds are firm but weren’t too bad. The plug sockets in the room aren’t great as the plug keeps falling out if not kept in the right position. The pool opens from 10-5 and the bar opens from 5-10 but if you want a non alcoholic drink / coffee you can ask reception.
The hotel is very much out the way with no access to anything in a walking distance unless you walk on the motor way; there is a bus stop each direction just outside the hotel but they do come every hour or so - bus time table is not on the bus stop so you need to scan the bar code and download the app to get the times; is cheap as €1,50 for journey. Taxis are expensive costing around €27 for a 10 min journey so ideal to have a car.
We didn’t eat at the hotel apart from breakfast which was ok and basic.
The pool area is very clean and well kept & the staff here are very lovely and helpful

1 NIGHT STAY AT POZZO SACRO / DOMUS DE DIANNA

We stayed in south of Sardinia for the week, but didn’t want to do the 3 hour drive to Olbia early hours in the morning so we booked a room near the airport (pozzo sacro)

Using the name/address on booking.com, we could not find the hotel. I stumbled on to a different name of hotel on google maps that turned out to be the right hotel. Was a headache.

Entered reception, the staff member was very nice and welcoming.

PROS of hotel

Spacious room.

Big car park.

Good location close to the airport.

Nice staff

CONS of the hotel..

If you open the shower door the wrong way it hits the toilet, it’s like the door handle is on the wrong side.

Room has musty smell.

Toilet extractor makes a funny clicking noise.

Beds hard as concrete.

Found hair on the shower hose from the previous user.

As we only stayed for 1 night and left early morning, we didn’t use any of the hotels other facilities.

How is it possible for this hotel to achieve 4 stars. General poor quality and the hotel and facilities was not very fresh. Beds was hard as concrete, shower with water leakage, breakfast not very tempting and with plastic cups for juice ( could not find water ) , pool that opened 10 and closed 17 - should have been an outdoor relaxing place. Instead openings/doors were physically closed with chains with a prohibtion sign that did not excactly welcome you. When we choose a hotel we trust that the given stars are for real, but now we have learned that that is not the case. Very disapointing.

We loved the location of this property. It was very quiet, clean, the staff was helpful. We enjoyed the daily breakfast and a pool. A car is a must. We only with the on site restaurant was open.

Lovely hotel. Very clean. Big rooms with big beds. Great breakfast in the mornings. Restaurant was closed but there were lots of restaurants in town and it was near the free public beach. Beatrice at the front desk was very nice and answered all our questions. We enjoyed our stay and recommend it if you are staying in Olbia.

The hotel is okay but maybe only 3*, with small adjustments they can achieve 4*
1) I have never experienced a 4* hotel that does not offer beach towels
2) The hotel is 2 km from the beaches and a few km to the city, buses don't run that often, we missed the shuttle bus service.
3) The breakfast should be upgraded.
4) To our surprise, the hotel spend money on lifeguards in the pool which seems completely ridiculous with the few guests, most guests prefer the beautiful beach nearby, therefore they should save the lifeguard and upgrade something else.

I recently stayed at this hotel and I wanted to express my sincere gratitude for the exceptional welcome I received. A big thank you to Béatrice, Alessandra, and Valentina, who were particularly helpful and attentive throughout my stay. Their kindness and professionalism greatly contributed to making my experience unforgettable. I highly recommend this establishment for its outstanding customer service!

The room was spacious, very clean, the little terrace cute with an amazing view, really close to Olbia, park place at the hotel.
Breakfast very poor, not so many options, no vegetables..

Hotel eccellente: camere ampie, pulite e ben arredate, bella anche la piscina e la vista sul porto di Olbia, comodo il parcheggio interno ed il ristorante interno. Il personale è gentilissimo e professionale.

Beautiful place near Olbia.. would highly recommend

Skønt ophold med vores voksne datter. Meget komfort, god morgenmad, dejlig swimmingpool, rent og pænt og fin service.

The place looks nice but not walkable, no dining options. The front desk staff is very nice and is the reason I didn’t give a lower rating. I thought the hotel’s restaurant was awful. We had a very strange experience there - the worst meal I had in Italy in the month that I was there. They should get a real chef. Also, I made a complaint to the manager and got zero response. Lastly, the bed is so hard it’s like sleeping on the floor.

The safe was broken…when opening balcony door air conditioning would have to be reset, the breakfast was medium…beds were hard.. pillows were medium
The view pool balcony were good although the furniture needs to be replaced..

Our first time to Sardinia so we were very excited. The hotel on approach looks lovely and it is a beautiful building. However I’m going to score each item on its own merit as there were some serious failings here….

Location: the location is okay if you have a car. If you don’t, then I’d strongly advise to book somewhere closer to town. There is nothing open around the hotel and buses only go upto 8pm. There is also zero food from hotel in the evening out of season (after September) unless you want sandwiches which I noted had been there for a few days.

Reception staff: we found the staff at reception very rude. In particular a younger lady who clearly has no concept of hospitality. We left a review on booking.com and the reply just confirmed this rudeness. They take no responsibility and made out like we were at fault despite being told conflicting information from different staff members.

Breakfast staff: absolutely lovely and very helpful especially the man who was on every morning. Very polite and efficient.

Room: rooms were a very good size as were bathrooms. The beds however are rock hard and the pillows were the same. We had to sleep on the sofa cushions as pillows. Not comfortable at all.

Breakfast: the breakfast was good with lots of choice for a continental.

Cleanliness: we can’t fault this at all as cleaners came round every day. I was ill for two days and didn’t go out so we had a choice to keep room to ourselves.

Information given: this was poor. I was advised by message through booking.com by someone called Gaia that we could book excursions through hun in car park and that there were plenty of restaurants around the area. When we arrived we were told nothing open and they only used one tour operator which we were to book ourselves.

Excursion: the tour operator they use has 2 stars on Google and I understand why! We emailed him on Monday asking for a trip to La Maddelena for Wednesday. He came back saying Thursday. I emailed back saying to book us on and then heard nothing. He never turned up!!! Apparently he didn’t get email even though it was a reply email. Real lack of communication and service! We ended up booking a hotel in Palau and getting the bus there ourselves which actually saved us about 80 euros. The hotel we booked was fantastic and we wish we had booked this in the first place rather than this hotel!

Overall, although hotel Pozzo Sacro looked nice aesthetically, it felt soulless. It’s not near anywhere of interest and the staff don’t seem to be trained properly as their customer service skills are terrible. It will be interesting to see their response to this review, if it’s as rude as the last one!

It’s not a hotel I’d book again or recommend unfortunately.

The staff of this property were great they all made us feel welcome and were glad we were there. We visited in October and it still seemed busy but not crowed.The room was clean and big with a great balcony and view.Good breakfast every morning with good variety . Town center was only a few minutes drive with many resturaunts.Renting a car is a good idea to visit all the great beaches and drive into town center. It's good to know where we will stay in advance on our next visit to Olbia. Special thanks to Michelle ,Beatrice,Dianna and Salvatore

Lovely hotel and staff could not do enough for you. Would recommend a car as it’s too far away from the town centre. No 4 bus will take you for €1.50 but final bus is at 8pm. The taxis are a huge rip off, €30+ for a 6 minute journey. Stranded UK passengers at the airport (due to the air traffic issue) were charged €75 to get back to the hotel, so we’re taken advantage of in their vulnerable position. The hotel on the other hand couldn’t have been more accommodating to these people putting them up in rooms at the normal nightly rate! Not sure if we’d recommend the hotel for children as there is no entertainment for them aside from the pool which is mainly occupied by adults. For any disabled travellers who would like to take advantage of the pool- this is not suitable as it’s only accessible via steps.

Excellent accueil et emplacement. Très propre et très bon buffet petit déjeuner. Le personnel est bienveillant.

Hele mooie locatie, parkachtig,
voorzieningen zijn super, mooi zwembad, mooie kamers. Je hebt wel een auto nodig voor de omgeving.

Super hôtel, propre et personnel sympathique!
Bar pas assez grand mais service au top
Belle piscine avec belle vue
La chambre était propre, lit confortable et belle espace

Résumé des avis Google
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4,3
Très bonne
51 avis
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Elise Rollet-Charrier
5/5
il y a 5 heures sur Google
Un bon hôtel et un excellent restaurant ! Le personnel est très courtois et attentionné.
C'est un bon hôtel et plutôt bon rapport qualité prix pour la région d'Olbia où les prix des hotels sont assez prohibitifs et moins bien classés.
Le bord de route n'est pas gênant, car les chambres en sont suffisament éloignées et de plus bien insonorisées. Climatisation OK, literie un peu ferme, mais pas inconfortable.
Comparé aux hôtels de la région, c'est un bon rapport qualité prix, bien placé pour y passer 2-3 jours et visiter le nord de la Sardaigne. Pas eu le temps de tester la piscine, dommage, mais l'appel de la mer a été plus fort ! Voiture indispensable, parking hotel assuré.