MainStay Suites Carlsbad South

Hotels
•
Main Stay Suites
8.1 (96 reviews)
3621 San Jose Blvd , Carlsbad , US
+1 575-689-2120

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Heating
Hiking
See all facilities

Review Highlights

Pros:
Clean and well maintained
Great for families
Friendly staff
Lovely lobby
Cons:
Disgusting cleanliness
Overcharged
Room maintenance issues

Categories

Cleanliness
6.3
The hotel was disgusting. There was food, crumbs and trash everywhere. The bathroom was the worst.
Service
10
Everyone was incredibly friendly; from check-in to checkout.
Location
10
Nice proximity to town and Carlsbad Caverns.
Room Quality
7.3
Comfortable hotel but had issues with the a/c unit and wet carpets.
Amenities
9.3
Lovely lobby to have coffee and visit.
Value for Money
5.3
Overcharged for poor quality; did not credit for nights not stayed.
Food and Beverage
8.3
Yummy cookies at the front desk.
Overall Experience
8.3
Mixed experience, positive service but serious cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 22:01

Property Description

Welcome to MainStay Suites Carlsbad South!

Convenient Amenities: Enjoy our free WiFi and relax on the sun terrace. Indulge in snacks from our in-house bar and mingle in the shared lounge.

Comfortable Rooms: Each room at our hotel features a private bathroom for your convenience.

Helpful Staff: Our reception is always ready to offer tips and assistance to make your stay in Carlsbad memorable.

Ready to experience the perfect blend of comfort and convenience? Book your stay at MainStay Suites Carlsbad South today!

Important information:

No Local Guests. Guests must live 70 miles outside of Carlsbad, NM.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.1
Based on 96 reviews
Cleanliness: 6.3
Service: 10
Location: 10
Room Quality: 7.3
Amenities: 9.3
Value for Money: 5.3
Food and Beverage: 8.3
Overall Experience: 8.3
S
Samantha • solo_traveller • us
1
We had cockroaches
Pros:

The staff was very friendly during our stay. The breakfast was good

Cons:

There were cockroaches in our room. 2 of them. We were told that they were spraying next week. These were right out in the open in our room. I have since been fighting with booking and management to get a refund. Booking said management is refusing the refund request, management is saying that since its third party they cant do anything. Either way there were roaches in our room, we had to go elsewhere, and were not getting any money back......

2026-10-12 • via Nuitee
H
Henderson • family_with_children • us
3
Below our expectations which were already low
Pros:

Availability. We had bed bugs in our original hotel and this was the only hotel available. They have staff available to meet us in the lobby in order to secure us staying in the hotel for a few nights.

Cons:

The elevator was out when we checked in. Not ideal but it was not a big deal. Then the A/C went out in the room. You would think the staff would be more accommodating but they did not give a crap. Problems happen but when you don't respond to problems happening it when you get someone like me leaving a review when I never typically do.

2026-10-08 • via Nuitee
A
Apodaca • solo_traveller • us
5
Pros:

Very spacious room with everything you need for a long term stay.

Cons:

The room was extremely dirty and there was a pee stain on the comforter.

2026-09-08 • via Nuitee
M
Megan • couple • us
9
Great place to explore Carlsbad
Pros:

Convenient location. Friendly staff. Nice room.

Cons:

My bathroom sink had toothpaste and hair in it upon arriving

2026-09-04 • via Nuitee
D
David • extended_group • us
10
2026-08-20 • via Nuitee
D
David • couple • us
10
2026-08-20 • via Nuitee
T
Tara • couple • us
6
Pros:

Great location

2026-07-18 • via Nuitee
G
Gavin Reed • solo_traveller • us
9
Pros:

It was clean comfy and well kept

Cons:

Nothing

2026-07-12 • via Nuitee
N
Nadia • solo_traveller • us
10
No me gusta el desayuno
Pros:

La habitación

Cons:

Las personas encargadas el fin de semana en la mañana un señor muy mal encarado q usa un andador

2026-06-12 • via Nuitee
A
Amelia • couple • us
10
Great stay !!! Always here when I’m in Carlsbad nm
Pros:

Great customer service at the front desk always. Very clean property.

2026-06-07 • via Nuitee
N
Nicole • couple • us
6
Pros:

Property location was convenient! The hotel is a newer hotel

Cons:

The AC was super loud, the toilet paper roll wasn’t new & was almost gone, there was water spots all over the sliding glass door like it wasn’t cleaned prior to

2026-05-24 • via Nuitee
B
Baldemar • family_with_children • us
10
Very nice, staff is friendly and professional
Pros:

Very Clean, convenient

Cons:

Breakfast, not much to eat, waffles, bread, if you’re hungry in the morning, breakfast bar doesn’t have much.

2026-05-18 • via Nuitee
H
Hector • couple • us
8
2026-05-13 • via Nuitee
J
Jacqueline • couple • us
10
2026-05-12 • via Nuitee
N
Nadia • family_with_children • us
10
Buena
Pros:

El desayuno pésimo

Cons:

El almuerzo le doy un cero

2026-05-07 • via Nuitee
E
Eu-Chaw • family_with_children • us
10
2026-05-03 • via Nuitee
O
Olga • extended_group • us
10
2026-05-01 • via Nuitee
O
Oleksandr • couple • us
10
Pros:

Very comfortable room with kitchen, breakfast was good.

2026-04-05 • via Nuitee
L
Lorena • family_with_children • us
10
2026-03-30 • via Nuitee
J
Jazmine • couple • us
10
2026-03-29 • via Nuitee