Moxy Chester

Hotels
Moxy Hotels
8.8 (4956 reviews)
Boughton , Chester , gb

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly, helpful staff (including praised first-aiders)
Very clean rooms
Excellent location - short walk to town/centre
Comfortable beds and good room comfort
Modern design and good social/bar area
Spacious rooms with good air conditioning/soundproofing
Affordable pricing/value for many guests
Helpful extras (stored luggage, late checkout)
Cons:
Limited and paid parking (renewal every 24 hours)
Breakfast quality/choice often criticised and seen as poor value
No convenient place to hang a second towel / towel-replacement system
Occasional small cleanliness/maintenance issues (yellow grout stains, cups sliding)
Difficult to find by car with some mapping apps
Night-time under-bed light that can be intrusive

Categories

Cleanliness
9
Multiple guests praised rooms as very clean and spotless; a few minor issues reported (yellow grout stains, occasional missed replenishment).
Service
9.5
Staff repeatedly described as friendly, helpful and professional (including praised first-aiders and helpful front-of-house shifts).
Location
9.5
Many comments call the location perfect or ideal, typically a short walk to town/centre.
Room Quality
9.2
Rooms noted as modern, comfortable and well equipped with very comfortable beds, good soundproofing and AC in several reviews.
Amenities
8
Good social bar and modern communal areas noted; parking and some in-room practicalities (towel hanging, cup stability) were seen as weaker points.
Value for Money
9
Many guests felt the price was affordable and good value overall, though a few cited breakfast as poor value.
Food and Beverage
7
Breakfast received several negative comments (limited choice, undercooked, not worth price); bar/food generally okay but drinks viewed as pricey.
Overall Experience
9.2
Overall sentiment is very positive — friendly staff, clean modern rooms and ideal location — tempered by parking and breakfast issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-14 21:21

Property Description

Modern and Convenient Accommodation
Experience the vibrant atmosphere at Moxy Chester, a 4-star hotel located near Chester Racecourse and Chester Zoo. Enjoy air-conditioned rooms with free WiFi and a stylish bar to unwind after a day of exploring.

Comfortable and Well-Equipped Rooms
Relax in rooms featuring a flat-screen TV, free toiletries, and a desk for your convenience. Our 24-hour front desk and business centre ensure all your needs are met during your stay.

Delicious Buffet Breakfast and Nearby Attractions
Start your day with a delicious buffet breakfast before heading out to explore nearby attractions like Albert Dock and M&S Bank Arena Liverpool. Book your stay at Moxy Chester for a memorable experience.

Important information:

When booking 10 rooms or more, different policies and additional supplements may apply.

All guests checking in at the hotel will be asked for a valid ID and a credit card for a pre-authorization for accommodations and/or any extras that might occur during the stay.

Guests who have booked a prepaid reservation must check in with the same credit card that was provided to make the booking.Parking is subject to availability due to limited spaces.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.8
Based on 4956 reviews
Cleanliness: 9
Service: 9.5
Location: 9.5
Room Quality: 9.2
Amenities: 8
Value for Money: 9
Food and Beverage: 7
Overall Experience: 9.2
A
Aideen couple ie
8
Pros:

Very clean, lovely social spaces

Cons:

Breakfast very disappointing

2026-08-29 via Nuitee
S
SuePrice solo_traveller gb
9
Overnight in Chester
Pros:

Great location on the canal, clean and rooms were very nice.

Cons:

Nothing.

2026-08-29 via Nuitee
A
Alistair couple gb
8
Pros:

Great location and relaxed atmosphere
Great VFM

2026-08-29 via Nuitee
A
Andrew solo_traveller gb
10
2026-08-28 via Nuitee
L
Luke solo_traveller gb
10
2026-08-28 via Nuitee
S
Shailendra couple gb
8
Convenient stay with helpful staff. Get here early to get your parking spot!
Pros:

We booked this hotel in order to get to an event at Chester Race course. Parking is limited and local information is OK. The receptionist was helpful to get us checked in and to our room with a self-help luggage trolley! Clearly a busy hotel. Had not realised we were right next to Waitrose and that was most convenient the following morning.

Cons:

Room size felt a bit small. The bar area was very busy when we came back and it was hard for the staff to keep it looking clean. They were most helpful and working at top speed.

2026-08-28 via Nuitee
G
Gabriel couple es
9
Muy agradable.
Pros:

Ubicación excelente, muy cerca de la estació15 minutos caminando del centro.
Desayuno variado.
Silencioso y cama confortable.

Cons:

El baño un poquito pequeño y echamos en falta un armario

2026-08-28 via Nuitee
P
peter couple gb
7
Overall good but room for improvement
Pros:

Breakfast overall good but bacon grey and not cooked enough all 3 days. Staff great just one guy, biggish with curly dark hair was really unhelpful as if we were bothering him asking for assistance. Coffee machines very different- one really bitter and horrible. Shame because I do find the general culture and atmosphere very refreshing otherwise.

2026-08-28 via Nuitee
D
Derek solo_traveller gb
8
2026-08-27 via Nuitee
J
joseph couple gb
6
2026-08-27 via Nuitee
M
Manda couple gb
4
Won’t book again. Disappointing
Pros:

The canal side location

Cons:

The awful beds far too soft and the loud noises waking us up every am. Staff all very young and not equipped to deal with complaints.

2026-08-26 via Nuitee
R
Roberto couple it
2
Choose another hotel
Pros:

Near the station and acceptable breakfast

Cons:

This hotel is very different from the pictures you find online.

Suffocating room with no air con and neary fixed windows you can't open even in the heat.

The bathroom wasn't in top condition as well: dirty, mold around the bath tub, deteriorated mirror, poor quality shampoo/bath soap.

Even if it's located near the station, the surroundings are quite scary and abandoned.

2026-08-26 via Nuitee
S
Sam solo_traveller gb
9
Pros:

Relaxing atmosphere at all times of the day, staff helpful with information about where to go in Chester. Breakfast great, room lovely, enjoyable stay at the Moxy.

2026-08-26 via Nuitee
R
raniita couple es
9
Relaxed stay with convenience location
Pros:

Great location at Chester, near the canals and about 10 minutes of a wonderful walk to reach the city center. The breakfast was delicious with great choices. Special mention for the special offers of the month, in our case, the cocktails bundle was amazing for a late drink after the day.

Cons:

Everything was on point!

2026-08-25 via Nuitee
S
simon solo_traveller gb
9
2026-08-25 via Nuitee
M
Manda couple gb
3
2026-08-25 via Nuitee
M
Manda couple gb
4
Wouldn’t book again. Not comfortable
Pros:

The location

Cons:

Awful beds far too soft and no support at all. No chairs in the room. Woken up very early both mornings extreme loud noise, like a generator. Video the sounds, Staff not interested.

2026-08-25 via Nuitee
L
Lloyd solo_traveller gb
8
2026-08-25 via Nuitee
C
Claire family_with_children gb
8
Slept well - the room was warm even with air conditioning
Pros:

Bed was comfortable, and it was easy to get into town. Supermarket next door was great. It wasn't too far to walk from the station car park.

Cons:

No parking on site. The toilet door didn't lock, the curtain pull was broken. The welcome cocktail wasn't great. The Prosecco was expensive, especially considering a bottle from the supermarket next door was cheaper than a single glass.

2026-08-25 via Nuitee
C
Colleen couple gb
9
2026-08-25 via Nuitee