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Facilities
Property facilities
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Air conditioning
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Family rooms
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Pets allowed
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Luggage storage
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Express check-in/check-out
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Fax/photocopying
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Hot tub/Jacuzzi
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Squash
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Non-smoking throughout
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Concierge service
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Pet bowls
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Pet basket
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Key access
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CCTV outside property
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Screens / Barriers between staff and guests for safety
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24-hour security
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Broadcast Live sport events
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Bingo
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Internet access
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Housekeeping on request
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Wine release events
Review Highlights
Categories
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Property Description
Luxurious Accommodation
The Hotel Chester, a 5-star property in the heart of Chester City Centre, offers elegantly designed rooms equipped with modern amenities such as flat-screen TVs, comfortable bedding, and free WiFi. Each room features a private bathroom and a fridge for added convenience.
Convenient Location
Situated just a stone's throw away from Chester Racecourse and the bustling city center, guests can easily explore nearby attractions like Chester Zoo, Albert Dock, and M&S Bank Arena Liverpool. The hotel's proximity to key landmarks makes it an ideal choice for travelers interested in sightseeing and entertainment.
Relaxation and Hospitality
Guests can unwind in style at The Hotel Chester with access to a luxurious hot tub, perfect for rejuvenating after a day of exploring the city. The 24-hour front desk and concierge service ensure that every need is met promptly and efficiently.
Experience luxury and comfort at The Hotel Chester - book your stay now for an unforgettable getaway.
Please note that guests must let know to the host if a dog will be part of the booking.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Property Policies
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Pets
Pets are allowed on request. Charges may be applicable.
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Parking
No parking available.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 11 years old stay for free when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Internet
WiFi is available in public areas and is free of charge.
Location
Guest Reviews
Super clean and comfortable bed.
Just something to be aware of that there is no lift as it is an old special building.
Overall this is a good place to put your head down. The bed is comfortable, there's a small kitchenette and the location is great.
It should be listed as a nice boutique hotel rather than 5 star. There's no lift so you have to carry heavy luggage up a couple of flights of steep stairs which isn't ideal.
Central location.
Carparks nearby.
Gweneth on Reception, approachable, pleasant with a welcoming smile.
The apartment (named Ralph) ie. quality facilities and furnishings, decor.
I found the Glass partitions (either side of the door) as you entered the room a bit odd.
Bathroom very compact with no Extractor fan or window, ie. Have a shower and the mirror is steamed up.
Air-con Unit in bedroom (with intake pipe stuck out the window).
I know this is a matter of opinion.... but for wife and I ....the bed mattress was far too soft, didn't feel supported much.
Awoken around 05:40, 07:05 & 08:55 by numerous (what sounded like various) Waste Collectors , rumbling large wheelie bins, cardboard cages, bottle bins being emptied on the street one floor below our windows.
With hindsight, as we couldn't sleep with the noisy air-con unit on....we could've pulled the pipe in and closed the bedroom window but then it would've gotten too warm in the room.
I'd truly love to stay here again.... because of the staff and the overall facilites/decor.... but sadly/unfortunately... I can't see it happening (any time soon).
Convenient location and beds very comfortable
Great location, would recommend
Very spacious room. Really clean.
View of car park. Lots of noise from outside
Nice decor, nice room and facilities in the room.
The knightsbridge room was unfortunately located on the side of property that looked out onto a car park entrance. The windows did manage to block out a lot of the noise when we stayed in April but in the summer months and no air con in the room i would guess this would be very noisy.
The room was nicely designed and the access on the ground floor was easy with a toddler. It was good to have cooking facilities (more than on pan would be useful), and the apartment was spacious. Hotel lobby is lovely and smells amazing. The hotel is very central to the city amenities.
It’s right under a car park (despite which there is no access from the car park with out a long walk or some very steep steps) and next to a very noisy bar. We stayed a Thursday and Friday night and on the Friday the music and chat went on very late. The windows don’t have proper double glazing and so you could hear everything. Also couldn’t open the window due to the smell of cooking from the a nearby restaurant.
The bed was too soft for our taste (appreciate that is subjective). Also the "refrigerator" is actually a full mini bar. So we had to take everything out as we actually needed a fridge with having a toddler. Not sure the mini bar is actually cold enough to be classed as a fridge either.
Location fantastic, great space with fantastic amenities.
Shower… water went everywhere in the bathroom.
We were upgraded to The Secret Garden suite, the room we had booked was no longer available. It was beautiful and elegant. The bed was very comfortable. Well stocked mini fridge in kitchenette.
Nothing
Location was brilliant.
Lovely clean rooms.
Staff were very welcoming and resolved the issues we had straight away..
Couple of items were not working (mirror light in bathroom and roof window blinds in Polo) when we raised this with the staff we were offered a change of room to Moneypenny. The same mirror fault was also in our replacement room.
Both roms beautiful however not enough wardrobe/cupboard space to put clothing away. Staff should stay in the rooms to iron out these issues.
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