Residence Inn by Marriott Cancun Hotel Zone

Hotels
•
Residence Inn
8.2 (661 reviews)
Blvrd. Kukulcan Lt. 1-02 Zona Hotelera Km. 23.5 MZ60 , Cancún , mx

listing image 1
Show all photos
Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Friendly staff
Cons:
Location is not ideal for beach access
Issues with cleanliness in common areas

Categories

Cleanliness
7.68
Several reviews noted issues with cleanliness, particularly a pungent smell in corridors and the need for updates.
Service
8.65
Described as friendly and helpful in multiple reviews, indicating above-standard service quality.
Location
7.99
Mixed sentiments; while some enjoy the quiet location, others find it inconvenient without nearby beaches.
Room Quality
8.64
Rooms are highlighted as spacious, well-equipped, and comfortable.
Amenities
8.17
Facilities such as pools and the availability of kitchen equipment were positively noted.
Value for Money
8.43
General sentiment suggests good value given the amenities and services provided.
Food and Beverage
7.68
Breakfast has mixed reviews with some noting a lack of quality and variety.
Overall Experience
8.35
Overall sentiment reflects a positive experience despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 15:19

Property Description

Luxurious 3-Star Accommodation near Playa Punta Nizuc

Modern Amenities for a Comfortable Stay
Experience a fitness centre, a restaurant, and a bar at Residence Inn by Marriott Cancun Hotel Zone. Enjoy air-conditioned rooms with a flat-screen TV, terrace, and sea views. The hotel also offers a snack bar, business area, and free WiFi throughout the property.

Convenient Services and Nearby Attractions
Benefit from a 24-hour front desk, shuttle service, and ATM. Explore attractions like La Isla Shopping Mall and Cancun Underwater Museum, all within a short distance. With Cancún International Airport just 9 km away, your travel convenience is guaranteed.

Book your stay now at Residence Inn by Marriott Cancun Hotel Zone for a memorable Cancún getaway!

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    People 13 years old and over stay for US$31 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.2
Based on 661 reviews
Cleanliness: 7.68
Service: 8.65
Location: 7.99
Room Quality: 8.64
Amenities: 8.17
Value for Money: 8.43
Food and Beverage: 7.68
Overall Experience: 8.35
G
Greg • couple • us
9
2026-03-26 • via Nuitee
M
Maurizio • family_with_children • it
9
2026-03-25 • via Nuitee
G
Gin • family_with_children • gb
5
Pros:

Nice spacious rooms. One of the rooms had a nice sea view.
The room had a stove. fridge, all kinds of glasses, including wine ones.
There were all amenities required for cooking.
Ice machine in the hallway.
Nice two pools on the rooftop.

Cons:

We complained three times about light and Tv not working three times and in two days it wasn't fixed and they marked it only once in their log book.
Live Scorpion in one of the rooms and it took 2h to remove, stating that they need a manager to come to work, though the janitor removed it (this didn't make to their log book).
Check in took longer than expected as the room number wasn't right and thr receptionist couldn't find the other room (maybe system issue as they can't see one booking?).
No wine opener in the room.
Some rooms face ugly abandoned parking lot.

2026-03-24 • via Nuitee
D
Dinithi • family_with_children • au
4
Wasn't terrible but also wasn't great,
Pros:

It was the cheapest available in the hotel zone at short notice.

Cons:

Front desk was chaotic and time consuming to navigate. Having to put down a deposit for pool towels was annoying.
Front desk payment methods were a mess. Cards sometimes worked and sometimes didn't. The little store front had very few items.

2026-03-20 • via Nuitee
E
Erbe • couple • de
8
2026-03-19 • via Nuitee
L
Lahr • couple • us
5
I was disappointed to be so far from the beach and shuttle takes you to beach but not not back
Pros:

Soft bed and spacious. Also found a great restaurant on water 3 minutes walk but take pesos!

Cons:

Not close to anything. Pictures are deceiving. Also they make it difficult to get towels for the pool. The breakfast was ok.

2026-03-18 • via Nuitee
H
Héctor • couple • co
8
2026-03-17 • via Nuitee
C
Cynthia Gomez • family_with_children • mx
7
Cons:

la habitacion que me entregaron no tenia hecho el servicio de limpia, se les comento en recepcion y nunca fueron a hacerlo

2026-03-11 • via Nuitee
T
Tim • family_with_children • gb
7
2026-03-05 • via Nuitee
A
Assunta • family_with_children • fr
9
Pratique pour reprendre un avion
Pros:

Taille de la chambre
Proche de l’aéroport

Cons:

Un peu loin des plages

2026-03-02 • via Nuitee
C
Christophe • family_with_children • fr
4
Pros:

simplicité

Cons:

Incompétence du personnel. Attente de plus de 6 heures pour avoir des draps pour le canapé-lit et s’entendre dire à 21h que le personnel de ménage est parti. Inadmissible…
Toilette bouchée dans la chambre sans intervention sur la journée.
Accès plage

2026-03-01 • via Nuitee
H
haroutioun • family_with_children • fr
1
Pros:

L'endroit

Cons:

L'accueil, le petit déjeuner et l'incompréhension concernant le descriptif de la suite.

2026-03-01 • via Nuitee
F
Floriane • family_with_children • fr
10
Pros:

Emplacement

Cons:

Rien

2026-02-27 • via Nuitee
C
Charlotte • family_with_children • fr
9
Séjour sympathique
Pros:

Nous avons passé 2 nuits dans cet hôtel et nous avons passé un très bon séjour. Notre chambre était au calme, très fonctionnelle avec tout le nécessaire. C’est un hôtel qui reste à taille humaine comparé à tous les gros complexes autour et c’est très agréable

Cons:

Le petit déjeuner est correct sans plus mais le réapprovisionnement n’est pas très rapide ( 10min pour avoir une petit cuillère, plus de tasse à café…).

2026-02-27 • via Nuitee
G
Gastone S. • extended_group • it
9
Relaxing
2026-02-26 • via Nuitee
R
Robert • couple • us
2
Never again
Pros:

We chose this hotel because it was inexpensive and met our needs. But it was cheap: no second room key; no creamers for the in-room coffee; and no accommodation for breakfasts for 6:30 AM departures (two days)

2026-02-25 • via Nuitee
S
Sylvain • family_with_children • fr
8
2026-02-23 • via Nuitee
A
Ada Valencia • family_with_children • mx
10
Pros:

Ubicación, cuarto, personal

2026-02-23 • via Nuitee
M
Milijana • extended_group • ch
9
Agréable, serviable et propre.
Pros:

Bon accueil, bon équipement, bien positionné par apport à l’aéroport. La chambre est grande, cuisine bien équipées petite supérette dans la résidence avec des prix correcte proche du commerce.

Cons:

Pas d’accès à la plage mais ceci est indiqué dans la description de l’établissement.

2026-02-13 • via Nuitee
J
Julie • family_with_children • fr
2
Pros:

L'hôtel est proche de l'aéroport
La navette gratuite

Cons:

L'odeur dans les chambres! J'avais lu des commentaires dans ce sens mais je me disais que ça ne pouvait pas être si terrible... quelle erreur! Une odeur de moisissure dans les couloirs et la chambre, qui tient aux vêtements! Plus jamais dans cet hôtel

2026-02-12 • via Nuitee