AC Hotel by Marriott Columbus Downtown

Hotels
AC Hotels by Marriott
9 (349 reviews)
1225 Broadway , Columbus , us

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Clean and comfortable room
Great value for money
Perfect location
Helpful staff in some instances
Cons:
Unfriendly staff interactions
No on-site dining options
Issues with room temperature control

Categories

Cleanliness
8.96
The room was clean, but some issues were noted with maintenance, such as a loose toilet seat.
Service
8.43
Mixed feelings; a few interactions were pleasant, but some staff were unfriendly and unhelpful.
Location
9.97
Beautiful and a perfect location for everything downtown Columbus.
Room Quality
8.92
Rooms were modern and comfortable, but some issues with AC made the stay less enjoyable.
Amenities
8.45
Limited amenities; no restaurant for dinner and extra fees for parking were frustrating.
Value for Money
9.41
A good value overall, but additional fees made it feel less favorable.
Food and Beverage
8.96
No restaurant on site, but a great Mexican restaurant nearby.
Overall Experience
8.93
Primarily positive stay with some frustrations regarding service and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 14:46

Property Description

Modern Comforts and Convenience

Luxurious Amenities

Convenient Location

AC Hotel by Marriott Columbus Downtown offers a blend of modern comforts and convenience. Guests can enjoy free bikes to explore the city, relax on the terrace, or dine at the on-site restaurant and bar. The 4-star hotel also features free WiFi, a 24-hour front desk, and a business centre. The air-conditioned rooms are well-equipped with amenities such as a coffee machine, fridge, safety deposit box, and flat-screen TV. Located just 8 km from Columbus Airport, this non-smoking property provides a perfect base for both leisure and business travelers. Book now to experience luxury in the heart of Columbus.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CSG

Location

Guest Reviews

9
Based on 349 reviews
Cleanliness: 8.96
Service: 8.43
Location: 9.97
Room Quality: 8.92
Amenities: 8.45
Value for Money: 9.41
Food and Beverage: 8.96
Overall Experience: 8.93
R
Rhonda couple us
7
2026-08-13 via Nuitee
S
Sadia family_with_children us
3
Pros:

The only thing is my first night, the lady that worked overnight that shift she was awesome cos checking into this property the staff was unprofessional! And oh the housekeeper we had too she was great.

Cons:

It’s alot to say about this shit hole of an hotel! First let’s talk about the room they gave me, room that someone else moved away from. Room wasn’t clean. Toilet seat loose and we can’t even get to use the toilet in peace. Toilet floor smelling like pee. Air conditioner dirty and cursing us to sneeze a lot. My daughter falling off on the floor like I can go on and on!

2026-08-10 via Nuitee
P
Paul solo_traveller nl
9
Om terug te komen!
Pros:

Mooie grote kamers en vriendelijk en behulpzaam personeel. Rustig en goede bar. Ontbijt ook super.

Cons:

Aangename verrassing in downtown Columbus.

2026-07-24 via Nuitee
V
Virgil couple us
1
Never again
Pros:

Good location

Cons:

The bathroom doors are horrible and the a/c is worse

2026-07-06 via Nuitee
A
Abdullah couple sa
6
2026-07-02 via Nuitee
P
Paula solo_traveller us
10
Amazing Layover
Pros:

Everything was wonderful! The location, gated parking, cooling pillows, comfortable bed, just everything!

Cons:

There isn't anything to not like!

2026-06-15 via Nuitee
J
JaMiracle couple us
10
2026-06-12 via Nuitee
A
Amanda couple us
9
2026-06-07 via Nuitee
L
Louis solo_traveller us
8
Pros:

Very clean
Great gym

Cons:

Overly expensive for area

2026-05-26 via Nuitee
L
Lakeya couple us
10
2026-05-25 via Nuitee
M
Manuel family_with_children us
10
2026-04-26 via Nuitee
D
Danica couple us
10
Good Stay
Pros:

Clean

Cons:

High nightly rate

2026-04-08 via Nuitee
D
Domingo family_with_children us
9
2026-03-31 via Nuitee
K
Ken family_with_children us
4
Nice hotel but very disappointing performance from staff
Cons:

The staff exhibited a textbook example of the "NO" approach to customer service--and, worse, they lied. Here's what happened: The sliding glass door in our bathroom did not close. When I called the front desk, they told me there was no maintenance staff on duty. When I asked to move to another room, they said there was not one available--that they were fully booked. I looked at Booking.com, which showed at least 5 rooms of the same type available that night in that hotel. I asked to speak to the manager and was told at first that they were unavailable until the next day. Finally, when we returned from dinner, the manager had appeared, and she told me that a repairman would be coming to fix the door. He finally arrived sometime around 10:00, and proceeded to break the glass door in the process of trying to get it back on it's track. He said he would just sweep up the tiny shards of glass and it would be fine. I really didn't want to spend the night walking around barefoot in a room with a broken glass door and splinters on the floor, so, I went back downstairs, and the manager finally agreed to move us to another room. We got into that room after 11:00. If they had just moved us to a new room when we first asked, this review would have been very different.

2026-03-30 via Nuitee
J
Jean couple us
10
2026-03-21 via Nuitee
S
Shala couple us
8
2026-03-18 via Nuitee
M
Melvin couple us
10
Perfect.
Pros:

Everything!

Cons:

Nothing.

2026-03-08 via Nuitee
M
Michael couple us
8
2026-03-01 via Nuitee
M
Maria family_with_children us
10
Even on a rainy visit, it was great stay.
Pros:

Hotel staff, especially the room attendants, were welcoming, and engaging. The grounds, lobby, rooms, and hallways were nearly immaculate in appearance.

Cons:

The showers feel small and cramped and its sliding glass door was noisy and seemed flimsy. While I like the aesthetic of the glass bathroom door, I would be concerned if I had a younger child. The sprays of the shower heads a showing signs of rust or hardware build-up. I’ve enjoyed a greater selection of tea and sweetener options. Honey and Stevia would have great options for tea drinker like myself, who enjoy tea but avoid artificial sweeteners and prefer to avoid sugar.

2026-01-28 via Nuitee
S
Samario solo_traveller us
8
2026-01-23 via Nuitee