Hotel Kavia Plus Cancun

Hotels
8.2 (2063 reviews)
Av. Yaxchilan, Mza 15, Lote 13, SM 22, Cancun, QROO, 77500 , Cancun , MX
52-998 604 0382

listing image 1
Show all photos

Facilities

Fitness facilities
Free WiFi
24-hour front desk
Wheelchair accessible
Elevator
Fitness facilities
Safe-deposit box at front desk
Smoke-free property
Tours/ticket assistance
Rooftop terrace
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly staff
Good location
Cons:
Noise issues
Amenities could improve
Inaccurate room photos

Categories

Cleanliness
7.89
Multiple reviews praised the cleanliness, but some mentioned issues like a moldy smell and poor ventilation.
Service
8.66
Staff received positive feedback for being friendly and attentive.
Location
8.8
Many comments highlighted the excellent location near transport and attractions.
Room Quality
7.55
Some rooms had issues such as size constraints and lack of windows, impacting the comfort.
Amenities
8.18
While there are some complaints regarding amenities, positive notes about the cleanliness and pool were mentioned.
Value for Money
8.24
General sentiment indicated value for the price in the context of cleanliness and location.
Food and Beverage
7.99
The breakfast received mixed reviews, with some positive mentions but notable complaints as well.
Overall Experience
8.26
Overall experiences varied, but many enjoyed the stay despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 23:31

Property Description

Recreational Amenities:
Enjoy the outdoor pool and fitness center at Hotel Kavia Plus Cancun.

Dining:
Savor a satisfying meal at the hotel's restaurant.

Featured Amenities:
Benefit from complimentary wireless internet, 24-hour front desk, and tour/ticket assistance.

To book your stay at Hotel Kavia Plus Cancun and explore Downtown Cancun, book now!

Important information:

  • No pets and no service animals are allowed at this property.
  • Alcohol is not served or permitted at this property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Noise policy

    Noise-free rooms not guaranteed

  • Food & Beverage

    No alcohol served onsite

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

8.2
Based on 2063 reviews
Cleanliness: 7.89
Service: 8.66
Location: 8.8
Room Quality: 7.55
Amenities: 8.18
Value for Money: 8.24
Food and Beverage: 7.99
Overall Experience: 8.26
C
Cecilia • family_with_children • mx
10
Pros:

Higiene y ubicación

Cons:

No te apoyan para entrar y salir con tu equipaje

2026-02-13 • via Nuitee
I
IORDANIS • family_with_children • gr
10
2026-02-11 • via Nuitee
S
SERGIO • family_with_children • ar
9
A pasos del Parque de las Palapas!!!
Pros:

La ubicación es perfecta si te encuentras fuera de la Zona Hotelera de Cancun, se encuentra cerca de la Terminal Ado y las paradas de micros qué van a las playas principales!!!

Cons:

Nada que comentar

2026-02-09 • via Nuitee
S
Sandro • family_with_children • it
7
Pros:

Excellent location, very close to the ADO bus terminal. The property is centrally located, making it easy to get around on foot, with bars and restaurants nearby. Suitable for short stays.

Cons:

I expected something more considering it's a 4-star hotel. There are many details that could be improved.

2026-02-08 • via Nuitee
T
Thomas • couple • gb
10
2026-02-08 • via Nuitee
M
Mariana • couple • cr
10
Muy muy bueno, buena estancia
Pros:

La ubicación

Cons:

Cama pequeña

2026-02-08 • via Nuitee
J
John • couple • nl
7
Pros:

The room was clean and comfortable

Cons:

The rooms are not well isolated so they can a bit noisy. Also the hot water did not work as it should, it only got luke warm at most.

2026-01-31 • via Nuitee
U
Ulrika • extended_group • ee
7
2026-01-30 • via Nuitee
C
Celso • extended_group • pa
10
Pros:

Las instalaciones

2026-01-29 • via Nuitee
C
CORDOBA • family_with_children • pa
9
Cons:

Deben tener mas variedad de desayuno dentro de la tarifa que cobran por la estancia, en ocaciones no se toma por lo tours que son tempranos y el dia que se logra es muy basico el mismo.

2026-01-28 • via Nuitee
P
Patrice • couple • us
4
I would not go back there
Pros:

Your room was clean and the bed was comfortable

Cons:

The hot water was not consistent. Sometimes you had some sometimes not also they have no closet so you can hang your clothes. This was my first hotel room with no closet never saw that before.

2026-01-28 • via Nuitee
A
Antonio • family_with_children • co
10
Pros:

Bueno muy bueno

2026-01-27 • via Nuitee
G
Guenola • solo_traveller • mx
6
Nice staff but pricey rent
Pros:

Staff was very nice

Cons:

The insurance was way too pricey and the unit was showing some previous damage

2026-01-26 • via Nuitee
P
Paolo • couple • it
9
Pros:

limpieza, ubicación, la terraza y su vista, el aparcamiento y la amabilidad

Cons:

la falta de armario o cajones

2026-01-26 • via Nuitee
M
mizuki • couple • cz
9
Cons:

one of the walls next to bed was actually a glass wall to an always lit hall, covered with a shade - probably not for people requiring complete darkness (wasn't big issue for me, my gf woke up few times during the night) - then again probably quieter than rooms directly facing the street and maybe fainter light during day hours

2026-01-26 • via Nuitee
J
Juan emmanuel • couple • mx
7
2026-01-26 • via Nuitee
M
Miguel Osvaldo • family_with_children • mx
10
Pros:

All ok

Cons:

All ok

2026-01-26 • via Nuitee
H
Hélène • couple • fr
8
Nuit de transition
Pros:

L’établissement était correct pour une nuit de transition.

2026-01-26 • via Nuitee
C
claire • family_with_children • ca
6
Pour une nuit d’escale pas plus
Pros:

Pratique pour 1 nuit en escale. Proche de la gare ado

Cons:

Odeur d’égouts dans la salle de bain
Odeur avec la clim dans la chambre
Insonorisation inexistante des fenêtres. Des chiens ont abboyés les deux nuits où on été là. Impossible de dormir correctement
Piscine froide / sale

2026-01-25 • via Nuitee
J
Jeremy • couple • fr
7
2026-01-25 • via Nuitee