Hotel Kavia Plus Cancun

Hotels
8.2 (2063 reviews)
Av. Yaxchilan, Mza 15, Lote 13, SM 22, Cancun, QROO, 77500 , Cancun , MX
52-998 604 0382

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Facilities

Fitness facilities
Free WiFi
24-hour front desk
Wheelchair accessible
Elevator
Fitness facilities
Safe-deposit box at front desk
Smoke-free property
Tours/ticket assistance
Rooftop terrace
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly staff
Good location
Cons:
Noise issues
Amenities could improve
Inaccurate room photos

Categories

Cleanliness
7.89
Multiple reviews praised the cleanliness, but some mentioned issues like a moldy smell and poor ventilation.
Service
8.66
Staff received positive feedback for being friendly and attentive.
Location
8.8
Many comments highlighted the excellent location near transport and attractions.
Room Quality
7.55
Some rooms had issues such as size constraints and lack of windows, impacting the comfort.
Amenities
8.18
While there are some complaints regarding amenities, positive notes about the cleanliness and pool were mentioned.
Value for Money
8.24
General sentiment indicated value for the price in the context of cleanliness and location.
Food and Beverage
7.99
The breakfast received mixed reviews, with some positive mentions but notable complaints as well.
Overall Experience
8.26
Overall experiences varied, but many enjoyed the stay despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 23:31

Property Description

Recreational Amenities:
Enjoy the outdoor pool and fitness center at Hotel Kavia Plus Cancun.

Dining:
Savor a satisfying meal at the hotel's restaurant.

Featured Amenities:
Benefit from complimentary wireless internet, 24-hour front desk, and tour/ticket assistance.

To book your stay at Hotel Kavia Plus Cancun and explore Downtown Cancun, book now!

Important information:

  • No pets and no service animals are allowed at this property.
  • Alcohol is not served or permitted at this property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Noise policy

    Noise-free rooms not guaranteed

  • Food & Beverage

    No alcohol served onsite

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

8.2
Based on 2063 reviews
Cleanliness: 7.89
Service: 8.66
Location: 8.8
Room Quality: 7.55
Amenities: 8.18
Value for Money: 8.24
Food and Beverage: 7.99
Overall Experience: 8.26
G
Gerrero • family_with_children • mx
10
Pros:

Todo

2026-04-01 • via Nuitee
M
Markus • couple • de
7
Pros:

Bett war bequem und groß.

Cons:

Keine Fenster im Zimmer - damit keine frische Luft

2026-03-30 • via Nuitee
G
Georgina • family_with_children • mx
10
2026-03-29 • via Nuitee
M
Michael • couple • it
9
2026-03-29 • via Nuitee
L
Lauriane • solo_traveller • fr
9
Parfait pour se reposer ☺️
Pros:

Très confortable et très propre, situé non loin d’une petite place avec des petits stand qui proposait de la nourriture locale, pas très loin non plus de la station de bus ADO qui nous emmène partout.

Cons:

Pas vu d’accès à une fontaine d’eau potable.

2026-03-27 • via Nuitee
W
WENDY • family_with_children • mx
8
MUY BUEN HOTEL... BUENA UBICACIÓN
Pros:

HABITACIONES LIMPIAS Y CÓMODAS.... EL HOTEL BONITO CON BUENAS INSTALACIONES... TIENE ALBERCA AGRADABLE Y RESTAURANTE PARA DESAYUNO..

Cons:

Que las habitaciones no tienen ventilación natural, les hace falta un secador de pelo... el hotel por su concepto debería de incluir el desayuno..

2026-03-26 • via Nuitee
M
Maral • couple • be
5
Nice rooftop pool
Pros:

The location (close to the airport) and the swimming pool on the rooftop.

Cons:

The patio mentioned in the room is very strangely put in the hallway. And there were no windows in the room facing outside which was a bit claustrophobic and dark.

2026-03-24 • via Nuitee
S
Sofiene • couple • fr
6
2026-03-23 • via Nuitee
R
Rui • couple • pt
7
Dos melhores sitios para ficar em Cancun Downtown
Pros:

A localização e a limpeza do hotel

Cons:

Não sei se tive sorte ou azar, mas algum dos hospedes decidiu presentear os demais com um concerto em algum dos quartos com a sua coluna, que se ouvia a vários andares de distancia

2026-03-21 • via Nuitee
A
Amanda • couple • es
9
2026-03-21 • via Nuitee
P
Paul • couple • gb
7
2026-03-20 • via Nuitee
A
Ana • couple • es
6
Okish hotel. Perfect for just one night. Not more
Pros:

Centre location and very very clean

Cons:

Pool was green (wouldn’t go there) and all was ok but for example I did not had toilet paper cause the hanger was broken

2026-03-18 • via Nuitee
V
vera • family_with_children • mx
10
Pros:

Cuarto muy limpio

2026-03-18 • via Nuitee
F
Fabiola • family_with_children • br
9
Pros:

Habitación y baño

Cons:

Ubicació n

2026-03-17 • via Nuitee
E
Eugen • solo_traveller • hr
9
Pros:

Nice hotel, close to the bus station. New, good bathroom.

Cons:

Location on booking is wrong.

2026-03-16 • via Nuitee
K
koji • solo_traveller • jp
7
2026-03-15 • via Nuitee
C
Cecilia • family_with_children • mx
9
Todo bien
Pros:

El personal muy amable

Cons:

El estacionamiento es bajo disponibilidad, aunque lo pudieron solucionar

2026-03-13 • via Nuitee
E
Emile • couple • fr
9
2026-03-12 • via Nuitee
N
Nadia Noemi • family_with_children • mx
9
Pros:

La ubicación

Cons:

Que no servía el mini refri y el agua se la regadera difícil d3 mediar

2026-03-10 • via Nuitee
E
Elizabeth • solo_traveller • mx
9
Pros:

Que está muy céntrico , cómodo y limpio
Y el personal es muy amable

Cons:

Nada

2026-03-10 • via Nuitee