Ascott ICC Guangzhou

Hotels
Ascott
9.2 (60 reviews)
No. 241, Tianhebei Road, Tianhe District, Guangzhou, Guangdong , Guangzhou , CN

Children allowed

Facilities

Meeting rooms
Fitness facilities
Free WiFi
24-hour front desk
Luggage storage
Concierge service
Steam room
Elevator
Fitness facilities
Conference space
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Large room size
Cons:
Cleanliness issues
Limited kitchen utensils

Categories

Cleanliness
6.96
Multiple mentions of small insects and unsatisfactory cleaning standards.
Service
9.93
Staff is friendly and responsive, despite cleanliness issues not being immediately resolved.
Location
10
Conveniently located near subway and shopping, with good restaurant options nearby.
Room Quality
8.97
Room size is large, but affected negatively by cleanliness problems.
Amenities
8.92
Basic amenities available, but kitchen utensils were too few.
Value for Money
9.95
Overall value is perceived positively given the location and service quality.
Food and Beverage
9.41
No specific mentions; assumed to be standard for hotel offerings.
Overall Experience
9.46
Experience was mixed with significant issues affecting the stay but positive aspects as well.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 12:52

Property Description

Luxurious Amenities Galore

Indulge in leisure with a steam room and a fitness center, along with complimentary Wi-Fi and concierge services at Ascott ICC Guangzhou. Fuel your day with a delicious buffet breakfast and take advantage of the business center, dry cleaning services, and 24-hour front desk.

Ideal for Events and Meetings

With 893 square feet of event space, including conference rooms and meeting areas, this aparthotel is perfect for hosting your next gathering or conference in Guangzhou. Benefit from the roundtrip airport shuttle and convenient self-parking options.

Home Away from Home

Relax in one of the 260 air-conditioned rooms, each equipped with a kitchen, free Wi-Fi, and a 55-inch LCD TV. Enjoy the proximity to top attractions like Canton Tower and Beijing Road Pedestrian Street during your stay.

Book your stay now and elevate your experience at Ascott ICC Guangzhou!

Important information:

  • No pets and no service animals are allowed at this property.
  • The property is professionally cleaned.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CAN

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Noise policy

    Noise-free rooms not guaranteed

  • Smoking

    No smoking

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

9.2
Based on 60 reviews
Cleanliness: 6.96
Service: 9.93
Location: 10
Room Quality: 8.97
Amenities: 8.92
Value for Money: 9.95
Food and Beverage: 9.41
Overall Experience: 9.46
J
JK family
10
Pros:

clean room

2025-10-05 via Nuitee
Y
YI CHING
6
衛生有待加強
Pros:

已多次入住此飯店,這次的房間非常糟糕,房間都是小蟲子在飛,杯盤浴室客廳房間無所不在,洗手台跟浴缸很多小蟲子的屍體,已告知服務人員,依舊沒有改善,不知道小蟲子從何而來,淋浴間偏噁心,都是發霉跟水垢,打掃真的有待加強,非常失望,以後不會再入住了! 1822房雖然很大,但環境非常不好

2025-08-24 via Nuitee
K
Ketty
10
Pros:

Smidig check in och rent rum! Otroligt nära till tunnelbana och shopping! Finns bra restauranger i närheter och lätt för taxi att hämta upp! Kommer absolut boka med Ascott igen!

2025-08-10 via Nuitee
J
Jennifer
10
厨房用具可以多一点
Pros:

整体很好但是厨房里的㕑具太少啦!有厨房也没有用。

2025-07-27 via Nuitee
Z
Zhiheng
8
Pros:

Solid hotel. Good location. Friendly staff.

2025-07-11 via Nuitee
V
Verified traveler
8
Bel hôtel bien situé
Pros:

Tout est très bien, juste qu’il n’y a pas de room service ni de restauration. Et c’est compliqué d’acheter en ligne en tant qu’étranger.
De plus, il n’est pas possible d’aller au sauna en couple et ce n’était pas précisé quand je leur ai demandé la réservation.

2025-07-08 via Nuitee
J
Jimmy
10
Pros:

Nice place

2025-06-27 via Nuitee
E
Elias partner
10
Pros:

The hotel is absolutely beautiful, with elegant design and great attention to detail. The room was extremely comfortable and very well equipped — everything I needed was there. I definitely recommend this hotel and would gladly stay again.

2025-05-30 via Nuitee
M
MIYAJI partner
4
Pros:

今回、朝食は食べなかったので評価してません。
全体的に良かったのですが…
駄目だった点は
①コンドミニアムタイプの部屋なのに、コンロ上の換気扇が動かなかった。
使用する必要が無かったので問題ないですが。
②CheckOut後、24時間経過してもDepositの返金が無かったの為、中国語が出来ない私に変わり別の者に確認してもらったら、直ぐに返金されたが…。
確認がなかったら返金されない可能性があると思うと、いい気分にはなれません。

2025-05-07 via Nuitee
V
Verified traveler
10
Grateful stay
Pros:

Located at residential area, surrounding area is quite and peaceful, food delivery can only place food order on main entrance with hotel staff monitoring. Only can access to the floor you stayed by key card. Amenities equipments are super great including washing machines , microwave ovens, normal size as family used fridge freezer . Bath tub

2025-04-24 via Nuitee
V
Verified traveler
10
Pros:

It was a good apartment, had excellentsound proof, high-tech toilet seat, within a few minutes walk to the metro.

2025-03-30 via Nuitee
M
Melissa
10
A cozy stay
Pros:

Enjoyed our 5-day stay at Ascott ICC. One of the two rooms had a slight musky smell when we first entered but that pretty much went away once the AC was running. Rooms were well lit, and placement of things make sense. The Apelles products provided were of good quality, especially the B5 hand cream and skin lotion. Special thanks to the front desk manager (sorry, I forgot your name) and technician, Mr Deng, for their kind assistance on the night my family members fell sick. My sister was down with a stomach virus and Mr Deng helped to unclog the sink. He fixed what he could quickly and suggested tying up the loose ends the next day as he was mindful that my sister needed rest. On top of that, he politely declined a tip too. Thanks to the manager, our trip to the hospital in the middle of the night was made less stressful. A little infomercial - Ascott ICC does not have an in-house restaurant or cafe but there is Cafe Lavazza within the connected mall, which serves good coffee. Do try their lattes with buffalo milk!

2025-03-19 via Nuitee
J
james
10
Pros:

Nice property great location

2025-03-16 via Nuitee
F
FUK SING
8
Hardware is nice, but not the people.
Pros:

The reception experience is not that good, staff is unfriendly.

2025-03-10 via Nuitee
K
KATHERINE family
6
Pros:

I had to switch rooms 3 times due to cleanliness. So it wasted a lot of check in time.

2025-03-10 via Nuitee
M
Mahmod
10
Pros:

WONDERFULL PLACE

2025-01-22 via Nuitee
D
Dazdaniel Family sg
6
Bad CS with good rooms
Pros:

Check in was a mess. We requested an early check in at 12pm. Even thou the standard check in was 2pm we were there at 145 pm rooms was not even ready . Only 1 room was ready at about 230pm when we went to the room the whole floor was still wet.

During the check in there was a guest screaming at the loudest of his voice with lots of vulgarity and scolding the reception apparently the CS was not able to control the man..it sure was a turn off .
The good part is room is very well maintain, good sound proofing cannot hear any loud noises from the busy streets downstairs.
Overall was a good stay except the check in part which really was a big turn off

Location wise not fantastic have to walk about 1km to all the major malls.( icc malls there is nothing much )

2024-12-31 via Tripadvisor
J
JENNY friends
10
Pros:

Our stay at Ascott ICC GZ was absolutely delightful! The staff were friendly and accommodating, going above and beyond to ensure ou comfort. The room were spotless and decorated, and the beds are comfortable. The hotel's location is perfect for exploring the city.
We would definitely recommend this hotel to anyone visiting Guangzhou.

2024-12-23 via Nuitee
R
Rannie Shuk Yee family
6
Pros:

Good deal to stay

2024-12-20 via Nuitee
P
payam-atr Couples ir
8
A sense of peace and comfort in a modern room
Pros:

Suitable for staying in one of the most beautiful neighborhoods. All rooms are equipped with a washing machine, which is a positive point. The friendly behavior of the staff is also one of the positive points of this hotel, and of course, being close to the metro is also one of the good points of this hotel.

2024-12-17 via Tripadvisor