Mercure Auckland Queen Street

Hotels
•
Mercure
8.3 (4735 reviews)
500 Queen Street , Auckland , nz

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cons:
Issues with cleanliness
Chaotic breakfast service

Categories

Cleanliness
7.59
Some reviews indicated issues with cleanliness, such as dirty carpets and dust in areas.
Service
9.06
Staff were frequently noted as excellent and friendly.
Location
9.1
Many reviews praised the location as excellent for accessibility and proximity to attractions.
Room Quality
8.05
Rooms described as modern and comfortable, though some mentioned issues with the air conditioning.
Amenities
7.88
Mixed reviews due to issues with air conditioning in common areas and gym facilities.
Value for Money
8.54
General sentiment indicates good value for the price paid.
Food and Beverage
7.59
Breakfast service received criticism for being chaotic, but overall sentiment was average.
Overall Experience
8.56
Overall, guests expressed satisfaction with their stay despite some flaws.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 00:56

Property Description

Central Location in Auckland
Mercure Auckland Queen Street is conveniently situated in the heart of Auckland, offering easy access to popular attractions such as Auckland Town Hall and Aotea Square.

Modern Amenities and Services
Experience comfort and convenience with our air-conditioned rooms, fitness centre, free WiFi, and on-site restaurant. Enjoy the luxury of room service, a 24-hour front desk, and private parking during your stay.

Business and Leisure Facilities
Whether you're here for work or leisure, we've got you covered. Benefit from our ironing service, safety deposit boxes, and business facilities including fax and photocopying. Unwind in rooms equipped with flat-screen TVs, private bathrooms, and balconies in select rooms.

Book your stay at Mercure Auckland Queen Street for a memorable experience in Auckland!

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AKL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is needed) and costs NZD 35 per day.

Location

Guest Reviews

8.3
Based on 4735 reviews
Cleanliness: 7.59
Service: 9.06
Location: 9.1
Room Quality: 8.05
Amenities: 7.88
Value for Money: 8.54
Food and Beverage: 7.59
Overall Experience: 8.56
L
LK • couple • nz
10
Cons:

Robot didn’t deliver my order, no one answered the phone number attached & didn’t get a refund.

2026-07-04 • via Nuitee
C
Carlos • solo_traveller • nz
4
2026-07-04 • via Nuitee
J
Jamie • solo_traveller • nz
10
2026-07-03 • via Nuitee
B
Brooke • couple • nz
10
2026-07-02 • via Nuitee
J
Justin • solo_traveller • nz
1
Cons:

No refund

2026-07-02 • via Nuitee
A
Anne • couple • nz
8
2026-07-02 • via Nuitee
K
Kharma • couple • nz
10
Would stay again
Pros:

Well located

Cons:

N/A

2026-07-01 • via Nuitee
C
Cindy • couple • au
8
2026-07-01 • via Nuitee
D
Darcy • solo_traveller • nz
9
2026-06-30 • via Nuitee
J
John • family_with_children • au
10
2026-06-29 • via Nuitee
H
hussein • couple • nz
10
Pros:

Modern , clean , close in city

2026-06-29 • via Nuitee
L
Lorena • solo_traveller • nz
8
Pros:

We had a very pleasant stay at Mercure Auckland Queen Street. The room was modern, clean and comfortable, and the staff were friendly and helpful throughout our stay. The location was convenient, with easy access to the city and nearby restaurants.

Cons:

The only downside was the check-in experience with the car park, as there were only a few spaces available for arriving guests, which made it a little inconvenient. The limited number of short-term spaces for check-in made arrival a little stressful, and the parking process wasn't as straightforward as expected. Once everything was sorted, however, the rest of our stay was excellent.

2026-06-28 • via Nuitee
C
Chourasia • family_with_children • nz
4
Disappointing and won t be back
Pros:

The location was excellent

Cons:

The daily service was poor, bedsheets had stains and we had to ask at reception to receive toilet paper as we only had 1 roll on arrival and it was not topped up. The soap dispenser were dirty and stains on the wall/floor.We booked because the hotel offers a gym however when asked we just got told the gym is out of order for at least another month. No apology no mention when it was booked. Overall disappointing 😞 and we won t stay here again.

2026-06-27 • via Nuitee
A
Anita • couple • nz
10
2026-06-27 • via Nuitee
J
Jayne • solo_traveller • au
7
Good
Cons:

Small rooms and location didn’t feel really safe

2026-06-27 • via Nuitee
N
Nicky • solo_traveller • nz
8
Pros:

Very welcoming staff. Husband loved the bot delivery

2026-06-26 • via Nuitee
S
Stephen • solo_traveller • nz
7
Pros:

The room was very nice and the location was amazing

Cons:

The parking was a real hassle. Next time would park overnight somewhere else

2026-06-26 • via Nuitee
S
Steven • solo_traveller • au
9
Pros:

The rooms were small but great with a back patio

2026-06-26 • via Nuitee
M
Michaela • solo_traveller • nz
7
Pros:

This Hotel is very Good for the price! On queen street, quiet die to double glazing and newer building. The rooms have generous size bathrooms with good shower. The basic amenities coffee, tea, hot chocolate etc and decent body wash, shampoo and conditioner and lotion. The rooms were modern and stylish. Fantastic lighting in rooms.

Cons:

Our room had clearly had some dirty people in previous to us. There was food smeared on the remote for tv, under coffee table and on aircon controls. Among other deep cleaning that may be required. Spoke to reception who had amazing complaint resolution so very happy with that. Indefinalty wouldnt say that it was a unclean hotel it was just our room and these werent obvious things.

Another issue i found is its not a very accessible hotel. From the carpark to the room you either had to go up or down a flight of stairs. Nor were there any luggage trollys at reception. We were travelling with a baby so had alot of things incl our own bassenette, my partner had to do maultipul trips to the room and car going through four doors and elevator just to get to our room with his hands full. Possibly invest in a luggage trolly please team. Would stay again and recommend, but only without little kids.

2026-06-26 • via Nuitee
A
Annika • family_with_children • nz
9
We booked a room with 2 queen size beds for our family of 4.
Pros:

Good size rooms, comfy beds, great value.

2026-06-26 • via Nuitee