Mercure Auckland Queen Street

Hotels
•
Mercure
8.3 (4401 reviews)
500 Queen Street , Auckland , nz

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cons:
Issues with cleanliness
Chaotic breakfast service

Categories

Cleanliness
7.59
Some reviews indicated issues with cleanliness, such as dirty carpets and dust in areas.
Service
9.06
Staff were frequently noted as excellent and friendly.
Location
9.1
Many reviews praised the location as excellent for accessibility and proximity to attractions.
Room Quality
8.05
Rooms described as modern and comfortable, though some mentioned issues with the air conditioning.
Amenities
7.88
Mixed reviews due to issues with air conditioning in common areas and gym facilities.
Value for Money
8.54
General sentiment indicates good value for the price paid.
Food and Beverage
7.59
Breakfast service received criticism for being chaotic, but overall sentiment was average.
Overall Experience
8.56
Overall, guests expressed satisfaction with their stay despite some flaws.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 00:56

Property Description

Central Location in Auckland
Mercure Auckland Queen Street is conveniently situated in the heart of Auckland, offering easy access to popular attractions such as Auckland Town Hall and Aotea Square.

Modern Amenities and Services
Experience comfort and convenience with our air-conditioned rooms, fitness centre, free WiFi, and on-site restaurant. Enjoy the luxury of room service, a 24-hour front desk, and private parking during your stay.

Business and Leisure Facilities
Whether you're here for work or leisure, we've got you covered. Benefit from our ironing service, safety deposit boxes, and business facilities including fax and photocopying. Unwind in rooms equipped with flat-screen TVs, private bathrooms, and balconies in select rooms.

Book your stay at Mercure Auckland Queen Street for a memorable experience in Auckland!

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AKL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is needed) and costs NZD 35 per day.

Location

Guest Reviews

8.3
Based on 4401 reviews
Cleanliness: 7.59
Service: 9.06
Location: 9.1
Room Quality: 8.05
Amenities: 7.88
Value for Money: 8.54
Food and Beverage: 7.59
Overall Experience: 8.56
J
Jaccob • solo_traveller • nz
9
Pros:

It was modern, clean and tidy. Good size room and bathroom.

Cons:

Only annoying thing is needing to get out/off a vehicle and having to walk inside to tell staff to open the garage door so you can park. This applys to after hours.

2026-04-18 • via Nuitee
B
bronwyn • solo_traveller • nz
9
2026-04-18 • via Nuitee
J
Julie • solo_traveller • us
8
2026-04-18 • via Nuitee
S
Shaw • solo_traveller • nz
7
2026-04-18 • via Nuitee
S
Sandra • couple • ch
8
Pros:

Es war ein sehr grosses Zimmer mit Kleiner Terrasse. Sehr sauber und auch das Badezimmer von stattlicher Grösse. Lage sehr gut

Cons:

leider waren alle Dusch und Seifen Behälter leer als wir in der Nacht nach einem langen Flug angekommen. Auf dem Zimmer gab es keinerlei Information. WLAN etc. mussten wir alles per Telefon nachfragen

2026-04-17 • via Nuitee
W
Wayne • couple • nz
9
2026-04-17 • via Nuitee
L
Leanne • couple • au
8
Great location and friendly staff.
Pros:

Great location! Easy to walk to all of Aucklands attractions and great shower. Staff were also lovely and helpful and we had a great view from our room

Cons:

The room was quite small, it was difficult to have 2 large suitcases open and the air con gurgled pretty much the whole time we were there.

2026-04-16 • via Nuitee
P
Patricia • solo_traveller • us
8
2026-04-16 • via Nuitee
P
pierre • couple • wf
10
2026-04-16 • via Nuitee
G
Ganesh • solo_traveller • au
7
Pros:

Clean and breakfast was good.

Cons:

No Halal option in breakfast. The room size is very small.

2026-04-15 • via Nuitee
K
Keagan • couple • nz
8
2026-04-15 • via Nuitee
L
LK • couple • nz
10
2026-04-14 • via Nuitee
S
Snow And Sea • solo_traveller • gb
8
Auckland hotel
Pros:

Modern fit out

Cons:

Bathroom had mould

2026-04-13 • via Nuitee
A
Afsana • solo_traveller • au
6
It was overall good
Pros:

Help from the staffs

Cons:

The room didn’t have completely slippers and water

2026-04-12 • via Nuitee
G
Grant • solo_traveller • nz
9
Pros:

Great for a weekend stay - centrally located, clean room and friendly staff.

2026-04-12 • via Nuitee
J
Jill • couple • gb
9
Near to everything, clean & staff good! 👍
Pros:

Near to everything

Cons:

Nothing

2026-04-11 • via Nuitee
T
Thomas • solo_traveller • au
9
Close to the CBD, modern and comfy!
Pros:

The modernness and comfort

Cons:

Parking was a challenge, the hotel is at the top of Queen street, near some steep hills

2026-04-11 • via Nuitee
K
Kirsten34777 • solo_traveller • nz
8
Pros:

Central location, well equipped rooms

Cons:

The bed was weird, not flat and had theses weird dips at the bottom. Black mould in the shower

2026-04-11 • via Nuitee
L
Lily • couple • nz
5
Cons:

Cleaning in the bathrooms particularly was terrible.

2026-04-10 • via Nuitee
T
Thanh • solo_traveller • us
8
Nice, comfortable, centrally located place.
Pros:

Nice, comfortable bed, walking distance to many restaurants

Cons:

Room is a little small

2026-04-10 • via Nuitee