Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Clubhouse
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent location
Polite management
Cons:
Poor food quality
Broken amenities

Categories

Cleanliness
8.56
There was an occasional unpleasant odor coming from the bathroom.
Service
10
Hotel management responds politely to both positive and negative reviews.
Location
10
The hotel offers excellent views and direct access to the ski lifts.
Room Quality
9.06
Room quality is consistent with luxury standards but not exceptional.
Amenities
8.06
Some amenities, such as table tennis equipment, were broken.
Value for Money
9.56
Pricing may not fully reflect the overall quality of the services offered.
Food and Beverage
7.56
Breakfast fell short of expectations for a luxury hotel.
Overall Experience
10
The experience was good overall, but could be improved with better amenities and dining options.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 19:05

Property Description

Luxurious Five-Star Resort on Kopaonik Mountain

At Viceroy Kopaonik Serbia, indulge in luxury amenities such as a full-service spa, library lounge, and ski-in/ski-out bar. Family-Friendly Facilities and Services

Enjoy a stress-free stay with a kids' club, concierge service, and 24-hour front desk. Inspired Spa Experience

Unwind in the spa's beauty lab, vitality pool, and hammam/scrub room. With breathtaking views and dining options like Peroko's innovative Asian-fusion cuisine, your stay at Viceroy Kopaonik Serbia will be truly unforgettable. Book now for an unparalleled mountain getaway!

Important information:

All guests are subject to an authorization on their debit or credit card, in the amount of 70 EUR per stay, for incidental charges in addition to their estimated room and tax charges.

Use of spa facilities is by appointment only. Children up to 14 years old can use spa facility from 10am until 3pm, with adults' supervision. Please contact Spa center to book your appointment by email vks.spa@viceroyhotelsandresorts.com or phone number +381 (0)36 515 5590. Lap pool is available without appointment for adults and children.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Mon, Feb 16, 2026 until Wed, Mar 31, 2027

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 25 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People 3 years old and over stay for € 50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.1
Based on 861 reviews
Cleanliness: 8.56
Service: 10
Location: 10
Room Quality: 9.06
Amenities: 8.06
Value for Money: 9.56
Food and Beverage: 7.56
Overall Experience: 10
N
Nikola • couple • mk
2
A disappointing and overpriced stay marked by a canceled reservation, poor handling by staff, additional unexpected char
Pros:

/

Cons:

Our stay at Viceroy Hotel Kopaonik was ultimately very disappointing and left us feeling quite let down.

We had fully prepaid our reservation through Booking.com. One week before arrival, we upgraded our room to have two separate beds, for which we were asked to pay an additional €30. That was the only outstanding amount. However, on the same day, our reservation was somehow cancelled. We immediately contacted both Booking.com and the hotel, and we were reassured by both sides that everything was fine and that we could simply come as planned.

When we arrived, we were told that there was no room available for us.

The reception staff were not particularly helpful in resolving the situation. Instead of offering a practical solution, we were advised to make a new booking at a significantly higher price. The hotel’s direct price was much higher, so in the end we booked a same-day room again through Booking.com, which was still more expensive than our original reservation.

After a long trip and with limited options, we had little choice. Also, only after asking twice did we receive a complimentary drink!

Unfortunately, there were several additional issues during the stay:
• One of the two elevators was not working
• The water in the spa pools was not warm enough
• There was insufficient hot water in the room
• Parking was not included in the price
• Storage for skis was also charged separately
• Breakfast staff were rude and yelled at me on the first morning, refusing to let me sit at the first table just to finish up quickly. Instead we were seated at the only unprepared table, no cutlery, napkins, nothing. Had to get those by myself from the other tables.

Overall, the hotel feels overpriced for the level of service and experience provided. For a hotel that presents itself as high-end, we expected much better organization and customer care.

The only real positive was the bar and particularly Sofia, who was kind and understanding.

2026-03-23 • via Nuitee
T
TEAM INSURANCE • couple • gr
5
2026-03-23 • via Nuitee
Z
Zana • family_with_children • rs
5
2026-03-22 • via Nuitee
D
Dario • extended_group • rs
10
2026-03-22 • via Nuitee
S
Stefan • family_with_children • rs
10
2026-03-22 • via Nuitee
H
Hana • couple • rs
9
2026-03-22 • via Nuitee
A
Ana • solo_traveller • ae
10
Place to be!
Pros:

The location is just in front of 3 main lifts.
All facilities, spa, modern style of the rooms, selection and quality of the meals, attentiveness and hospitality of the staff exceeded expectations of Serbian and world standards.
The outdoor pool overviewing the mountain is a special touch, a great way to end a ski/snowboard day.
We will definitely come back again.

2026-03-22 • via Nuitee
B
Branko • family_with_children • rs
8
Very good
Pros:

Position, accommodation, room view

Cons:

Garage, parking , breakfast service.

2026-03-22 • via Nuitee
A
Alena • family_with_children • hu
9
Pros:

Отличное расположение рядом с подъемниками
Хороший спа
Вкусно готовят в ресторане

Cons:

Официантов в ресторане нужно было ждать ну очень долго. Успеваешь съесть весь ужин, пока несут напитки

На ужине все напитки платные, включая обычную воду, что меня крайне удивило. Уж обычную воду отель, мне кажется, может себе позволить наливать гостям бесплатно.

2026-03-20 • via Nuitee
N
Natalija • family_with_children • rs
10
2026-03-19 • via Nuitee
D
DIJANA • couple • rs
10
Cons:

Doplata za rani booking i garažu koju smo morali dodatno platiti i voda u spoljnem bazenu je bila hladna

2026-03-19 • via Nuitee
M
Mert • solo_traveller • tr
8
Pros:

Lokasyonu çok güzeldi. Olanaklar çok iyiydi. Ön büro çalışanları iyiydi

Cons:

Restoranlardaki garsonlar çok kötü ve ilgisizdi

2026-03-16 • via Nuitee
S
Sime • family_with_children • mk
10
2026-03-16 • via Nuitee
M
Milos • family_with_children • rs
10
Excellent
Pros:

Location, staff, room

2026-03-15 • via Nuitee
S
Sanja • couple • mk
10
2026-03-14 • via Nuitee
I
Ivan • couple • rs
6
Go to Gorski or Grand if they are available
Pros:

Room are top ,spa don’t exist, be sure , staff for sure
Massage dont even try

Cons:

staff just for picture, very beautiful - not helpfull

2026-03-14 • via Nuitee
S
Stefan • family_with_children • us
10
Amazing overall!
Pros:

Amazing experience overall! Strong recommendation.

Cons:

Nothing. Everything was great. No complaints.

2026-03-14 • via Nuitee
D
Dunja • couple • rs
6
The overall value of the hotel is not in line with the price charged
Pros:

The best value of property is location.
Beside that food is very good.

Cons:

First of all, I was not satisfied with the timing of the room cleaning. Since the hotel is located on a ski mountain, we were usually out skiing from around 9am until 4pm. During our four-day stay, the housekeeping staff came to clean the room around 4 pm or even later, which I believe is quite late.

In addition, the overall cleanliness could be improved. When we entered the room, the bathroom was not very clean. The coffee cups in the room had also not been properly washed — one had coffee stains and another had visible lipstick marks. Additionally, one of the bathrobes provided had women’s hairs on it, which was unpleasant.

The restaurant where breakfast and dinner are served is relatively small considering the capacity of the hotel. There were not enough staff members to handle the number of guests, which resulted in slower service.

2026-03-12 • via Nuitee
K
Konstantin • extended_group • ru
9
Отличное катание, отель стоит своих денег.
Pros:

Отличное расположение, относительно новые номера, хороший завтрак

Cons:

В номере не работал смыв, в лени заселения - попросил починить, так и уехали с нормально не работающим бачком. Если попасть в час пик, то нет свободных столов на завтраке.

2026-03-09 • via Nuitee
K
Kocana • family_with_children • mk
10
2026-03-09 • via Nuitee