Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Clubhouse
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent location
Polite management
Cons:
Poor food quality
Broken amenities

Categories

Cleanliness
8.56
There was an occasional unpleasant odor coming from the bathroom.
Service
10
Hotel management responds politely to both positive and negative reviews.
Location
10
The hotel offers excellent views and direct access to the ski lifts.
Room Quality
9.06
Room quality is consistent with luxury standards but not exceptional.
Amenities
8.06
Some amenities, such as table tennis equipment, were broken.
Value for Money
9.56
Pricing may not fully reflect the overall quality of the services offered.
Food and Beverage
7.56
Breakfast fell short of expectations for a luxury hotel.
Overall Experience
10
The experience was good overall, but could be improved with better amenities and dining options.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 19:05

Property Description

Luxurious Five-Star Resort on Kopaonik Mountain

At Viceroy Kopaonik Serbia, indulge in luxury amenities such as a full-service spa, library lounge, and ski-in/ski-out bar. Family-Friendly Facilities and Services

Enjoy a stress-free stay with a kids' club, concierge service, and 24-hour front desk. Inspired Spa Experience

Unwind in the spa's beauty lab, vitality pool, and hammam/scrub room. With breathtaking views and dining options like Peroko's innovative Asian-fusion cuisine, your stay at Viceroy Kopaonik Serbia will be truly unforgettable. Book now for an unparalleled mountain getaway!

Important information:

All guests are subject to an authorization on their debit or credit card, in the amount of 70 EUR per stay, for incidental charges in addition to their estimated room and tax charges.

Use of spa facilities is by appointment only. Children up to 14 years old can use spa facility from 10am until 3pm, with adults' supervision. Please contact Spa center to book your appointment by email vks.spa@viceroyhotelsandresorts.com or phone number +381 (0)36 515 5590. Lap pool is available without appointment for adults and children.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Mon, Feb 16, 2026 until Wed, Mar 31, 2027

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 25 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People 3 years old and over stay for € 50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.1
Based on 861 reviews
Cleanliness: 8.56
Service: 10
Location: 10
Room Quality: 9.06
Amenities: 8.06
Value for Money: 9.56
Food and Beverage: 7.56
Overall Experience: 10
S
SMMM MURAT TOSUN family_with_children tr
9
Pros:

Hersey

Cons:

Hiçbir şey

2026-03-04 via Nuitee
A
Alina couple ro
10
2026-03-03 via Nuitee
G
Gjoko family_with_children us
10
2026-03-02 via Nuitee
B
Boris family_with_children rs
3
Service needs improvement
Cons:

The breakfast was a mess. At 9.00 at lot of empty tables not cleaned after previous guests. Hot drinks were served when we finished breakfast and were ready to leave.
Lack of quality service in a lot of other smaller aspects.

2026-03-02 via Nuitee
A
Aleksandra family_with_children rs
9
2026-03-01 via Nuitee
I
igordmit family_with_children ru
9
Pros:

Best hotel in Kopaonik

Cons:

Breakfast is a bit overcrouded

2026-03-01 via Nuitee
J
Jasmina family_with_children rs
10
Pros:

Sve je bilo odlicno.

2026-03-01 via Nuitee
D
DEMIR solo_traveller al
9
2026-02-28 via Nuitee
M
Milos family_with_children rs
10
Pros:

Sve

2026-02-25 via Nuitee
D
DIMITRIOS family_with_children gr
4
ενα πολυ ακριβο ξενοδοχειο που δε δικαιολογει ουτε το ονομα του ουτε την τιμη του
Pros:

μου αρεσε το πρωινο και η τοποθεσια, το φαγητο ηταν ικανοποιητικο

Cons:

στο μπανιο η πορτα του ντουζ δεν ηταν στεγανη με αποτελεσμα να τρεχει το νερο εξω απο το μπανιο και στο διαδρομο, αναγκαζομασταν να βαλουμε πετσετες για να σταματησουμε το νερο, η μπανιερα ηταν βουλωμενη. ο αερισμος του δωματιου ηταν μη επαρκης και μυριζε όλο το δωματιο απο την υγρασία του μπάνιου. Η καθαριοτητα δεν ήταν καθημερινη παρα τις εκκλησεις μας, ενω δεν αλλαξαν τις πετσετες παρα του οτι τις ειχαμε στο πατωμα. προσοχη χρεωνουν τα ski boxes 15€/ημερα

2026-02-24 via Nuitee
L
Lampros family_with_children gr
8
Pros:

Perfect loacation

Cons:

Too expensive

2026-02-24 via Nuitee
I
Ivan family_with_children gb
9
plesent stay
Cons:

charged for a kinder chocolate when I already paid over 2000 EUR

2026-02-24 via Nuitee
M
Marina solo_traveller rs
7
2026-02-24 via Nuitee
B
bojan family_with_children rs
10
2026-02-23 via Nuitee
максим couple il
9
Pros:

месторасположение. качество гостиницы

Cons:

было ужасно шумно в спа зоне из трех дней один день не убирали

2026-02-23 via Nuitee
ÖZSOĞUK family_with_children tr
8
2026-02-23 via Nuitee
L
Luiza family_with_children ro
8
Cons:

Copilul s-a taiat in piscina hotelului, iar reactia managerului a fost cam de nepasare.

2026-02-22 via Nuitee
A
Antonio couple it
9
2026-02-14 via Nuitee
V
Vladan family_with_children rs
8
2026-02-12 via Nuitee
M
Mario family_with_children mk
10
2026-02-12 via Nuitee