Hotel Casa Don Luis by Faranda Boutique, a member of Radisson Individuals

Hotels
Radisson Individuals Americas
9.8 (417 reviews)
Calle del Cuartel #36 - 16 , Cartagena de Indias , co

Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent location
Beautifully decorated hotel
Cons:
Poor service
Mediocre breakfast

Categories

Cleanliness
9.5
Repeated mentions of leakage and maintenance issues in rooms point to cleanliness concerns.
Service
9.99
Mixed reviews on service, with some positive remarks but significant issues noted.
Location
10
Consistently praised for its excellent location, close to central attractions yet quiet.
Room Quality
9.96
Mention of dark rooms and noise issues affects overall perception of room quality.
Amenities
10
Good amenities but some like the swimming pool were perceived as decorative rather than functional.
Value for Money
8.97
Significant complaints about a mismatch between price and quality of experience.
Food and Beverage
10
Breakfast quality noted as mediocre; however, the restaurant received some positive feedback.
Overall Experience
10
General sentiment ranges positively, but concerns about service and value impact the overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 03:37

Property Description

Luxurious Amenities and Services

Hotel Casa Don Luis by Faranda Boutique offers a range of luxurious amenities, including air-conditioned rooms, free bikes, and a refreshing outdoor swimming pool. Indulge in room service, dine at the on-site restaurant, or unwind on the terrace. The hot tub and 24-hour front desk add convenience and relaxation to your stay.

Comfortable Accommodations

Relax in the well-appointed guest rooms equipped with a TV with cable channels and a safety deposit box. Enjoy a peaceful night's sleep and wake up refreshed to explore the beautiful city of Cartagena de Indias.

Prime Location and Nearby Attractions

Conveniently situated near Marbella Beach, Bocagrande Beach, and San Felipe de Barajas Castle, Hotel Casa Don Luis is the perfect base for exploring the city's popular attractions. Don't miss out on the opportunity to experience the best of Cartagena during your stay at this exquisite hotel.

Important information:

Please note that only assistance dogs, guide dogs, service dogs or one emotional support animal are allowed at no additional charge.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 01:00 PM

Property Policies

  • Groups

    When booking more than 8 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People 12 years old and over stay for US$28 per person per night when using an available extra bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.8
Based on 417 reviews
Cleanliness: 9.5
Service: 9.99
Location: 10
Room Quality: 9.96
Amenities: 10
Value for Money: 8.97
Food and Beverage: 10
Overall Experience: 10
D
Diego couple br
10
2026-05-01 via Nuitee
S
shanti couple fr
10
2026-04-23 via Nuitee
A
Aristides solo_traveller pa
9
Trabajando con Placer
Pros:

Cenar en el restaurante es una super experiencia.

Cons:

no comments.

2026-04-23 via Nuitee
C
Cristina couple it
7
ok
Pros:

posizione e struttura stupende, personale favoloso

Cons:

la stanza ( 404) king size era senza finestra ( e anche il bagno), solo un piccolo punto luce non apribile, molto faticoso stare chiusi cosi

2026-04-22 via Nuitee
P
Paula Orozco family_with_children us
10
Cons:

Room was very dark

2026-04-22 via Nuitee
M
Marta couple es
10
2026-04-21 via Nuitee
J
JUAN GUILLERMO solo_traveller co
9
2026-04-20 via Nuitee
K
Kuran solo_traveller us
10
Pros:

Beautiful hotel with beautiful and helpful people. Thank you so much for the hospitality.

2026-04-17 via Nuitee
S
Silvia mercedes couple co
10
2026-04-17 via Nuitee
A
Ana Maria extended_group ar
10
Pros:

Todo excelente. Las instalaciones, el personal, el servicio. Volvería sin dudarlo

2026-04-15 via Nuitee
K
Krzysztof couple us
10
Relaxing, stress free
Pros:

Wonderful breakfast, fantastic location

Cons:

N/A

2026-04-15 via Nuitee
S
SUPUTAMADREENBICI Family Bogota
10
Exceptional Service and a Truly Private, Premium Stay
Pros:

We had a fantastic experience at this hotel. The staff was incredibly kind and attentive, always going above and beyond to provide excellent service. They were truly servicial in the best sense—helpful, proactive, and genuinely welcoming.

The hotel itself feels very private and premium, creating a relaxing and exclusive atmosphere. The location is also excellent, making it very convenient to get around.

Our room was great—comfortable, well-appointed, and perfectly maintained. Breakfast was delicious, well-presented, and the service from the waiters was outstanding.

Overall, a wonderful stay. We would definitely come back and highly recommend it.

2026-04-14 via Tripadvisor
E
E384IOmariel Family
10
Most amazing in Cartagena!
Pros:

The best boutique hotel in Cartagena, tastefully decorated, gorgeous excellent service and amazing food. The warmth and attention of the stuff was amazing. Thank you for a wonderful stay, su hospitalidad fue increíble mil gracias Marie Lara

2026-04-13 via Tripadvisor
C
carloslY9354UE Family
10
An unforgettable stay in the heart of Cartagena
Pros:

From the moment I arrived, my experience at Hotel Casa Don Luis was nothing short of exceptional. Perfectly located within the Walled City, it made exploring Cartagena effortless while still feeling like a peaceful, private escape.

The hotel itself is stunning. The architecture beautifully blends colonial charm with modern elegance, creating a space that feels both luxurious and intimate. Every detail feels intentional, and the cleanliness throughout the property was impeccable.

What truly elevated the experience was the service. Every staff member was warm, attentive, and genuinely invested in making our stay special. Their hospitality made everything feel personal and welcoming.

We originally booked one room with two queen beds, but upon arrival, we were pleasantly surprised to be upgraded to two separate suites, each with a king bed. It was such an unexpected and generous gesture that immediately set the tone for the entire stay. The suites were spacious, beautifully designed, and incredibly comfortable, perfect for relaxing after a day exploring the city.

Mornings were another highlight thanks to the breakfast. Everything was fresh, flavorful, and offered a great mix of local and international options, all enjoyed in a beautiful setting.

The rooftop was the perfect place to unwind, whether lounging by the pool or taking in the views of the city. The entire property has a calm, refined energy that makes it feel like a hidden oasis in the middle of Cartagena.

2026-04-13 via Tripadvisor
B
Bart solo_traveller bq
9
Highly recommended!
Pros:

Very pleasant stay, very helpful and friendly staff especially Jairo!! Also Eduardo helped us booking two activities, cartagena tour and really pleasant and exclusive trip to one of the Rosario islands. Breakfast buffet very nice also there very helpful friendly staff! Jacuzzi on the 5th floor very relaxing. Next trip to Cartagena we will go back to this hotel again!

Cons:

Our stay was too short..

2026-04-11 via Nuitee
L
Lucas couple co
10
2026-04-06 via Nuitee
N
N1949SJandream Couples Los Angeles, California
10
A jewel in old town
Pros:

Located in the historical part of the town, this hotel is wonderful. The staff was always willing to meet our every wish. To a man/woman we felt that the staff was always willing to grant our every wish and always go the extra mile. The daily breakfast excellent, replete with an array of fruits, juices, yogurt, eggs cooked to order, and traditional Colombian staples----a good way to start your day.

2026-03-30 via Tripadvisor
L
Letteria couple es
2
Estafadores
Pros:

Posición

Cons:

Todo

2026-03-29 via Nuitee
K
Krzysztof solo_traveller pl
9
Pros:

Beautiful hotel in city center of Cartagena with spacious rooms. Hotel located in post colonial building.
Small pool on the roof top. Tasty and varied breakfast!
Helpful staff. Highly recommend!

2026-03-27 via Nuitee
A
Alfredo extended_group co
5
2026-03-23 via Nuitee