smartments Wien Heiligenstadt

Hotels
•
SMARTments
8.6 (3912 reviews)
Leopold Unger Platz 3 , Vienna , at

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Facilities

Non-smoking rooms
Terrace
Family rooms
Lift / Elevator
Express check-in/check-out
Soundproof rooms
Facilities for disabled guests
Non-smoking throughout
Wheelchair accessible
Allergy-free room
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Cleanliness of rooms
Cons:
Heating issues
Missing some kitchen utensils
Limited reception hours

Categories

Cleanliness
8.58
Overall cleanliness mentioned positively across several reviews.
Service
8.95
Staff were described as helpful and friendly, indicating strong service.
Location
8.89
Multiple reviews highlight excellent location with transport options nearby.
Room Quality
8.24
Mixed sentiments with some issues related to heating and pillow quality.
Amenities
8.37
Positive mentions about kitchen facilities but some essentials missing.
Value for Money
8.53
Good value mentioned, especially in context of location and amenities.
Food and Beverage
8.58
No specific mentions, thus rated standard for this hotel tier.
Overall Experience
8.65
General consensus of satisfaction with the stay despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 10:52

Property Description

Modern Accommodation with Convenient Amenities

Located in Vienna, SMARTments business Wien Heiligenstadt offers a comfortable stay just a short distance from iconic landmarks such as St. Stephen's Cathedral and Vienna City Hall. The sustainable aparthotel provides a relaxing environment with a seating area and free WiFi throughout the property.

Fully Equipped Kitchenette and Cozy Living Space

Each accommodation at SMARTments business Wien Heiligenstadt features a flat-screen TV, a private bathroom with essential amenities, and a kitchenette complete with a dishwasher, microwave, and coffee machine. Guests can enjoy the convenience of having kitchenware, a stovetop, and a toaster available during their stay.

Convenient Location with Easy Access to Key Attractions

With Vienna Volksgarten and Vienna Prater nearby, guests can explore the city with ease. Whether visiting for business or leisure, this aparthotel is the perfect choice for a memorable stay in Vienna.

Book now for a delightful stay at SMARTments business Wien Heiligenstadt.

Important information:

When booking [5] rooms or more, different policies and additional supplements may apply.Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.6
Based on 3912 reviews
Cleanliness: 8.58
Service: 8.95
Location: 8.89
Room Quality: 8.24
Amenities: 8.37
Value for Money: 8.53
Food and Beverage: 8.58
Overall Experience: 8.65
P
Petr • solo_traveller • cz
7
2026-05-09 • via Nuitee
V
Vivek • solo_traveller • in
8
2026-05-09 • via Nuitee
G
Ghasemiazma • couple • it
10
2026-05-09 • via Nuitee
S
salim • solo_traveller • om
1
2026-05-09 • via Nuitee
E
Eduard • solo_traveller • ua
10
2026-05-09 • via Nuitee
S
Simona • couple • cz
10
2026-05-09 • via Nuitee
S
Simon • solo_traveller • at
10
Pros:

Lage top, Zimmer top - für 55€ in Wien hatte ich meine eigene kleine Küche, ein Bad und ein Doppelbett.
Alles sehr modern eingerichtet und gut ausgestattet.
Preis-Leistung hat mich positiv überrascht. Alles top, auch sehr sauber!

Cons:

Check-in Anweisungen waren etwas unklar, der angegebene Code für die Eingangstür funktionierte nicht.
Ein anderer Gast hat uns dann hereingelassen, der Rest vom Check-In verlief ohne Probleme.
Es gäbe wohl auch eine Telefonnummer, wenn man Probleme beim Check-In hat, des haben wir aber nicht benötigt

2026-05-08 • via Nuitee
S
Svetlana • couple • lv
9
Чисто, хорошая постель, полотенца , чистая ванная комната
Pros:

Чисто и комфортно

2026-05-08 • via Nuitee
M
Melin İnci • couple • tr
9
2026-05-06 • via Nuitee
T
Tanja • solo_traveller • at
9
2026-05-06 • via Nuitee
D
Dmitri • extended_group • gr
9
2026-05-06 • via Nuitee
F
Florent • solo_traveller • fr
9
Parfait !
Pros:

L'emplacement ! Juste à côté de la bouche de métro principale. Même pas 30 minutes pour rejoindre le centre. Équipements modernes, tout le nécessaire disponible.

2026-05-04 • via Nuitee
G
Geon gu • extended_group • kr
1
Cons:

밤12시에 도착해서 새벽3시까지 방을 못들어갔다. 어플로 문을 열라고 안내 되어있지만 나포함 모든 사용자가 문을 열지 못했다. 직원의 안내도 없다 최악이며 절대 가지 않길 바란다.

2026-05-04 • via Nuitee
G
Giada • extended_group • it
9
Ottimo
Pros:

Fuori dal centro, vicino supermercato e metro, zona tranquilla, camere molto pulite. Check in autonomo, soddisfatta

2026-05-04 • via Nuitee
V
Visan • couple • ro
10
2026-05-04 • via Nuitee
M
Mario • couple • it
10
Rilassante e piacevole
Pros:

Pulizia, silenzio, punto strategico, facilità d’accesso

Cons:

Difficoltà con la lingua italiana/inglese

2026-05-04 • via Nuitee
A
Agnieszka • solo_traveller • pl
10
Pros:

Świetny apartament w dobrej cenie i lokalizacji. W okolicy węzeł komunikacyjny z metrem, szybkim pociągiem, autobusami oraz dość tanim P&R. W hotelu było cicho, czysto i przyjemnie. Polecam!

Cons:

Dość skomplikowany sposób meldowania. W aneksie kuchennym zbyt mało tabletek do zmywarki oraz brak gąbki do mycia naczyń.

2026-05-03 • via Nuitee
B
Belkacem • family_with_children • it
9
Very good location near station, safe, more facilities
Pros:

Very good

2026-05-03 • via Nuitee
G
Gernot • couple • at
9
2026-05-03 • via Nuitee
E
Eva Mª • family_with_children • es
8
Confortable y buena ubicación.
Pros:

Me gustó mucho la ubicación, está al lado de una estación de metro que te permite llegar al centro y a otros lugares interesantes de Viena en poco tiempo. El apartamento está bien equipado y es confortable.

Cons:

Pensaba que en el precio entraba la limpieza diaria. Deberían especificarlo antes de realizar la reserva. No es necesario un cambio de toallas diario, pero sí hubiera agradecido una limpieza mínima, aunque sea cada dos días.

2026-05-03 • via Nuitee