The Segond Hotel

Hotels
9 (3075 reviews)
Triq Gajdoru & Triq il-Komittiva Gozo , Xagħra , mt

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly staff
Excellent service
Well-located
Cons:
Noise from other rooms
Uncomfortable bed and pillows
Limited food variety at breakfast

Categories

Cleanliness
8.89
Guests praised cleanliness throughout the premises.
Service
9.36
Exceptional dedication and flexibility of the staff were noted.
Location
9.4
Location was described as perfect, quiet, and well-connected.
Room Quality
8.35
Some guests mentioned issues with room comfort and noise.
Amenities
8.88
Amenities were generally well-received but could improve in variety.
Value for Money
8.84
Guests found the hotel to be reasonably priced.
Food and Beverage
8.89
Breakfast was appreciated, though some desired more variety.
Overall Experience
9.36
Overall, guests felt cared for and had a wonderful stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 05:07

Property Description

Luxurious Amenities and Services
The Segond Hotel boasts a seasonal outdoor swimming pool, shared lounge, terrace, and a restaurant. Enjoy 4-star service with room service, a 24-hour front desk, and complimentary WiFi. Unwind with a drink at the bar.

Comfortable and Well-Equipped Rooms
Relax in air-conditioned rooms featuring a desk, coffee machine, safety deposit box, flat-screen TV, and a private bathroom with a shower. Some units offer balconies, and all rooms include a kettle, bed linen, and towels.

Convenient Location
Located in Xagħra, The Segond Hotel is just 1.4 km from Ramla Beach and 2.9 km from Marsalforn Beach. With Malta International Airport a short 39 km away, your vacation starts the moment you land.

Book your stay at The Segond Hotel now for a luxurious and convenient experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Mon, Nov 3, 2025 until Fri, May 1, 2026

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9
Based on 3075 reviews
Cleanliness: 8.89
Service: 9.36
Location: 9.4
Room Quality: 8.35
Amenities: 8.88
Value for Money: 8.84
Food and Beverage: 8.89
Overall Experience: 9.36
A
Alan solo_traveller mt
3
Never again!
Pros:

The room was nice and spacious.

Cons:

It was the second time here and we returned because the first time was ok, however it Was such a big mistake going back!

Upon arrival the code sent to us to access our room didn't work and apparently neither did that of other guests. We were all stranded outside our rooms trying to call a number which kept us on hold for nothing. Finally we gained access because I found a cleaner in one of the other rooms and she asked her superior to contact us.

The toilet seat was dirty with dried pee.

Air-conditioning was not adjustable and it was on heat when the temperature outside was 30 degrees.

Next day breakfast was inexistent. We went down 30 minutes after it began and there was literally nothing.

Terrible service! NEVER AGAIN!

2026-04-11 via Nuitee
R
Romina family_with_children mt
10
Excellent
Pros:

The heated plunge pool

Cons:

No parking

2026-04-11 via Nuitee
G
Giulio family_with_children it
10
2026-04-11 via Nuitee
K
katya solo_traveller mt
7
Pros:

The typical location,building and cleanliness

Cons:

No staff anywhere at all..to ask queries about difficulty with code,never found out how to get to the pool so didn't use it and no one to ask about the finished items during breakfast.No staff made our stay unwelcoming .

2026-04-11 via Nuitee
M
Maria solo_traveller mt
9
Love it
Pros:

Comfortable room and quite and clean.

Cons:

Breakfast should be more varied

2026-04-10 via Nuitee
C
Cynthia family_with_children mt
10
2026-04-10 via Nuitee
D
Diolazo family_with_children mt
6
Pros:

We had booked 2 bedrooms for a family holiday and never thought that its a different building. Booking.com representative (zoe) has been helpfull connecting with me and the hotel to arrange the change of room for my family to be near each other..

Cons:

Receptionist is not always available though I understand because they are all around crew..

2026-04-10 via Nuitee
G
Graziella family_with_children mt
10
2026-04-10 via Nuitee
Z
Zarb family_with_children mt
1
Very poor
Pros:

Walkin bathroom

Cons:

Dodgy check in. No reception and fire alarm went on. Guests had to reset it. Heating not working in a ver cold night. A thin duvet only. Called for more blankets never came. Emergency no told us heating is not on. Next day sick. Bfast. No bacon no sausage no scrambled eggs. What a rip off. Asked for refund. No answer. Been before was very nice. Not anymore and will never come again. How do you advertise these kind of places? Never again.

2026-04-10 via Nuitee
M
Malwina solo_traveller gb
9
2026-04-10 via Nuitee
M
Marcus couple mt
9
2026-04-09 via Nuitee
A
Andres family_with_children co
9
2026-04-09 via Nuitee
K
Kylie Ann couple mt
10
2026-04-09 via Nuitee
R
Ruben solo_traveller mt
6
Needs a better customer care/reception staff service
Pros:

Clean and helpful staff (when present)

Cons:

There were no reception staff to help us when we could not get the door code & needed a blanket for our cot.

2026-04-09 via Nuitee
O
Olivia family_with_children mt
8
Gorgeous place
Pros:

The hotel is gorgeous and the manager we met was extremely helpful and pleasant. The room was beautiful and clean. The shower was perfect, The breakfast was good.

Cons:

The room was extremely warm and we hardly slept at all. The ac was not working and to make matters worse, there was central heating which we could not switch off! It's such a pity because the hotel is lovely.

2026-04-09 via Nuitee
C
Christopher family_with_children mt
6
2026-04-09 via Nuitee
D
Debono couple mt
10
2026-04-08 via Nuitee
M
MELANIE family_with_children mt
2
Unlikely to choose the Segond again.
Pros:

The room was spacious.

Cons:

The room was very hot. We could not change the mode of the airconditiona and despite the owner told us that they were coming to check it out, we stayed there all evening and nobody came. Very disappointed. Also the breakfast was very basic.

2026-04-08 via Nuitee
C
Chantelle couple mt
6
Pleasant
Pros:

When we first came in we were greeted by the nice receptionist. He was nice and helpful! The view was amazing and located a bit far away from the main attractions but not too far away which for me was really good!

Cons:

The room door key code didn’t work and after we found out that 2 passcodes worked. The flushing in our room was horrible, either no water came out or a little bit at a time. The breakfast on the pictures look lovely but when we weee actually there the buffet was mostly empty and had to wait for constant too ups ( the solution to this would either make more variety or make more quatity on the dish itsself) no bacon or sausage for breakfast which was a bit of a downer and my hubby is a very picky eater so it was difficult for me to make him enjoy bread with cheese and baked beans.

2026-04-08 via Nuitee
I
Ines Fetterley couple mt
9
Recomended
Pros:

Everything was very good, location, breakfast selection, clean room.

2026-04-08 via Nuitee