Santa Maria City Hotel

Pequeno almoço.

Very bad room experience:

Bathroom:
The shower did not drain the water properly. The drain smelled bad, and flies and mosquitoes were coming out of it. There was a fairly large and clearly visible amount of standing water. The toilet was loose and made noises when you sat on it, making you think it might break. The glass bathroom door was extremely dirty.

Main room:
The refrigerator was very old-fashioned, and when you opened it, there was a risk that it could fall over because it was not secured. One of the lights kept flickering.

The bed had a new mattress, but it was not properly covered. There was only one short, old-style sheet, which was not even the correct size for the bed.

The towels were old, with sunscreen stains, and very small. They provided only one bath towel and one smaller towel. There were no hand towels.

The bed sheets were changed every three days and the towels every two days.

There was quite a lot of dust underneath the bed.

There was no wardrobe in the room, and the hangers provided were not practical when you want to stay in the room for several days.

Balcony:
The table and chairs outside on the balcony were not cleaned during our entire stay. There was a lot of dust and absolutely no feeling of cleanliness.

I would also like to add that the hairdryer was the smallest and least powerful one you could possibly find on the market, and was clearly of very low quality.

Breakfast:
The breakfast was very poor. The rusks were soggy, and the bread was several days old. There was no juice at all, not even concentrated juice. The milk was of unknown quality and was left outside in a jug.

A fly appeared on the cheese, and nothing was covered or protected. The bougatsa was from the previous day. There were various canned products, and the honey was of very low quality.

The coffee, however, was very good quality.

The entire counter smelled of onions because they had been cut for a long time and had dried out and lost their freshness.

Poloha pokoje

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Mały wybór jedzenia podczas śniadania

The mattress in room 203 definitely needs to be replaced. It was quite saggy and caused my husband back pain.

The washbasin is located in the room, opposite the bed. When booking, the photos showed the washbasin inside the bathroom, so this was a bit unexpected. The staff said the information on Booking.com was incorrect.

The shower area could also be improved, as water gets all over the bathroom floor. A shower door or a small barrier would help.

Housekeeping sometimes forgot to leave enough toilet paper, and I had to ask reception for more twice during our 5-day stay.

There is a kettle in the room, but no tea or coffee, and there was no complimentary water on arrival. Also, the water from the dispenser at breakfast wasn't very good.

Overall:
Despite these small issues, we had a comfortable stay. The staff were really kind and helpful, and the location is great. I would stay here again.