Hilton Garden Inn- Chicago Central Loop

Hotels
•
Hilton Garden Inn
9.2 (759 reviews)
245 S. Franklin St. , Chicago , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Pets allowed
Lift / Elevator
Safety deposit box
Facilities for disabled guests
Non-smoking throughout
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Great location
Comfortable beds
Cons:
Limited food options
Issues with service at check-in

Categories

Cleanliness
9.45
Consistently described as clean and well-maintained across multiple reviews.
Service
9.95
Staff were frequently praised for their friendliness and helpfulness.
Location
9.45
Many reviews highlighted the excellent location, close to city center and attractions.
Room Quality
9.45
Rooms were noted as modern, spacious, and comfortable.
Amenities
8.95
No specific amenities were mentioned, thus rated as standard quality for this hotel tier.
Value for Money
8.45
Some reviews mentioned it was not worth the price due to lack of breakfast options.
Food and Beverage
7.95
Concerns regarding limited dining options, impacting perceived value.
Overall Experience
9.95
Overall stay experience was highlighted as very positive by multiple reviewers.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 16:30

Property Description

Central Location
Located in the heart of Chicago, Hilton Garden Inn- Chicago Central Loop offers easy access to popular attractions like Willis Tower, CIBC Theatre, and DePaul University.

Modern Amenities
Enjoy free WiFi, a 24-hour front desk, and a business centre during your stay at this 3-star hotel. The non-smoking property also features rooms with city views and a range of convenient amenities.

Dining and Entertainment
Indulge in delicious cuisine at the on-site restaurant, unwind with a drink at the bar, or explore nearby entertainment options such as the Chicago Symphony Orchestra.

Book your stay at Hilton Garden Inn- Chicago Central Loop for a memorable experience in the Windy City.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 65 per day.

Location

Guest Reviews

9.2
Based on 759 reviews
Cleanliness: 9.45
Service: 9.95
Location: 9.45
Room Quality: 9.45
Amenities: 8.95
Value for Money: 8.45
Food and Beverage: 7.95
Overall Experience: 9.95
R
Roberto • solo_traveller • us
10
2026-03-20 • via Nuitee
F
Felicia • solo_traveller • us
10
2026-03-16 • via Nuitee
A
Alisa • solo_traveller • ie
9
Great location for Union Station.
Pros:

Great location - friendly, helpful staff - clean modern room.

2026-03-07 • via Nuitee
H
Huseyin • solo_traveller • tr
5
2026-03-04 • via Nuitee
V
Vykintas • solo_traveller • lt
3
Nice stay with a deceiving price per night
Pros:

Clean, nice staff, secure, excellent lication, the room was spaceous and nice.

Cons:

The main issue was that I got charged around 33% more than the price that was shown on Booking, paid with a credit card on site. It was difficult to notice it at first since it was my first time in the US, and the hotel reserved a deposit for each night of the stay, which was ultimately returned to me. This deposit initially clouded the total price for me, which I only realised after getting back home to Europe. Booking tried to contact Hilton, received no response, thus promised that the difference would be deposited back to me from Booking's side, after which they would stay to deal with Hilton to cover themselves for the difference. Its been 1.5 months and the issue is still not resolved.

Other issues with the property - the room was cold, with no option to raise the temperature (the weather outside was cold as well). This led to the heater starting and stopping quite frequently, and the noise of it shutting down was pretty loud - heard as a bang somewhere above the bed, as if there was a sort of a valve that had a really loud and unsmooth closing sound.

I logged onto the TV with my Youtube channel, but no matter if I shut the TV off - next time I turned it on it was always playing these random Hilton videos on Youtube, cluttering my view history with these random videos and messing up my algorithm. I guess that's one way of collecting views huh.

2026-03-04 • via Nuitee
T
Tania Gabriela • solo_traveller • mx
10
2026-03-01 • via Nuitee
L
Lefu23 • couple • fr
9
2026-02-28 • via Nuitee
J
Jean-Luc • couple • fr
7
Bon hôtel, mais rapport qualité / prix moyen.
Pros:

Chambres spacieuses, grand lit king size confortable

Cons:

L'eau de la douche était tout juste chaude, sans plus. J'en ai fait la remarque tous les matins au front desk, qui me répondait "je vais demander à notre ingénieur" de s'en occuper, mais rien n'a changé. Il y a dans cet hôtel des bruits toute la nuit dont nous n'avons pas localisé la provenance, bruits de tuyauteries? Portes qui claquent avec le vent?

2026-02-14 • via Nuitee
M
Michael • solo_traveller • us
10
2026-02-11 • via Nuitee
V
Vidjeanehru • solo_traveller • nl
10
Pros:

Classic

Cons:

Staff response

2026-01-31 • via Nuitee
Y
Yan Fen • couple • us
7
2026-01-23 • via Nuitee
C
Caden • solo_traveller • us
7
Pros:

The staff were super pleasant.

Cons:

Had broken tv, and the price was a bit much

2026-01-22 • via Nuitee
D
David • solo_traveller • us
10
2026-01-22 • via Nuitee
P
Pamela • couple • us
8
Cons:

It would have been nice to have breakfast included in the price of the room.

2026-01-19 • via Nuitee
K
kenneth • solo_traveller • us
9
Satisfying
Pros:

Proximity to the marathon location

Cons:

Couldn't find regular coffee in room. There were tea and decaffeinated

2026-01-19 • via Nuitee
T
Ted • solo_traveller • us
8
All good
2026-01-14 • via Nuitee
K
Karl • family_with_children • us
10
Pros:

Friendly staff

2026-01-13 • via Nuitee
G
Gennady • solo_traveller • il
10
בית מלון טוב, במיקום מצויין. תמורה טובה לכסף.
Pros:

המיקום מצויין, צוות ידידותי, חדר עם מקרר.
חדרניות ניקו את החדר כל יום.

Cons:

חדר ארונות קטן כדי לסדר בגדים של 4 אנשים לתקופה ארוכה.

2026-01-03 • via Nuitee
K
Katie • couple • us
10
Loved the hotel. Would definitely stay here again
Pros:

Very quiet. Great views of the city. Loved the room very modern.

Cons:

Bed and pillows were kind of uncomfortable.

2025-12-31 • via Nuitee
J
Justin • couple • us
10
2025-12-29 • via Nuitee