Hilton Garden Inn- Chicago Central Loop

Hotels
•
Hilton Garden Inn
9.2 (816 reviews)
245 S. Franklin St. , Chicago , US
+1 773-809-6860

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Great location
Comfortable beds
Cons:
Limited food options
Issues with service at check-in

Categories

Cleanliness
9.45
Consistently described as clean and well-maintained across multiple reviews.
Service
9.95
Staff were frequently praised for their friendliness and helpfulness.
Location
9.45
Many reviews highlighted the excellent location, close to city center and attractions.
Room Quality
9.45
Rooms were noted as modern, spacious, and comfortable.
Amenities
8.95
No specific amenities were mentioned, thus rated as standard quality for this hotel tier.
Value for Money
8.45
Some reviews mentioned it was not worth the price due to lack of breakfast options.
Food and Beverage
7.95
Concerns regarding limited dining options, impacting perceived value.
Overall Experience
9.95
Overall stay experience was highlighted as very positive by multiple reviewers.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 16:30

Property Description

Central Location
Located in the heart of Chicago, Hilton Garden Inn- Chicago Central Loop offers easy access to popular attractions like Willis Tower, CIBC Theatre, and DePaul University.

Modern Amenities
Enjoy free WiFi, a 24-hour front desk, and a business centre during your stay at this 3-star hotel. The non-smoking property also features rooms with city views and a range of convenient amenities.

Dining and Entertainment
Indulge in delicious cuisine at the on-site restaurant, unwind with a drink at the bar, or explore nearby entertainment options such as the Chicago Symphony Orchestra.

Book your stay at Hilton Garden Inn- Chicago Central Loop for a memorable experience in the Windy City.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Location

Guest Reviews

9.2
Based on 816 reviews
Cleanliness: 9.45
Service: 9.95
Location: 9.45
Room Quality: 9.45
Amenities: 8.95
Value for Money: 8.45
Food and Beverage: 7.95
Overall Experience: 9.95
Y
Yoshiko • solo_traveller • jp
8
便利な立地、きれいな部屋
Pros:

部屋はきれいでした。電子レンジがありました。金融街で、マグニフィセントマイルからすこし離れますが個人的には混雑が少ないこちらのエリアにして良かった。地下鉄もバスも使いやすい立地です。スタッフもフレンドリーでした。ベッドは広く寝心地は良かった。

Cons:

部屋が少し寒く、温度調節ができなかった。あと芳香剤の香りが気になった。ビューは高層ビルに囲まれているので、さほどでは無いが圧迫感はありません。

2026-10-21 • via Nuitee
J
Jessica • solo_traveller • ie
8
Pros:

The location of the hotel is excellent. It's easy walking distance from transport links to the airport, as well as an easy walk to most of the attractions, nice cafes in the Central loop area. I felt safe walking around the area.
The hotel room I stayed in was very clean, spacious, had great views and the bed was comfortable.
The staff were pleasant to deal with, and the staff member (Sean/Shane) was helpful at rectifying the error over the cost of my stay that occurred at check in, and was able to reset it to the agreed price made through booking.com

Cons:

There is a $150 deposit that must be paid in addition to the cost of stay during check in, which can take 3-10 working days to be refunded after checkout. There was no disclosure of this mandatory charge on the hotel page on booking.com or notification message given at time of confirmation of booking.
I recommend that this information be included on their booking.com profile to allow people to be informed upfront of the cost of staying.

2026-10-20 • via Nuitee
S
Sylvia • extended_group • at
9
2026-10-19 • via Nuitee
C
Carol • couple • us
10
2026-10-18 • via Nuitee
K
Karina • solo_traveller • au
8
2026-10-17 • via Nuitee
M
Magdalena • extended_group • pl
9
2026-10-10 • via Nuitee
I
Ingrid • solo_traveller • se
10
2026-10-08 • via Nuitee
J
Jose Carlos • family_with_children • es
10
Hotel muy nuevo, pero precio excesivo
Pros:

Hotel nuevo, habitación muy nueva y limpia. Amabilidad del personal de recepción. Buena ubicación. Café gratis en la recepción. Posibilidad de guardar los equipajes en una luggage room

Cons:

El precio fue algo excesivo

2026-09-16 • via Nuitee
J
Joe • extended_group • us
10
Pros:

Clean and comfortable

2026-09-14 • via Nuitee
C
Chasity • solo_traveller • gb
10
2026-09-12 • via Nuitee
G
Gunel • solo_traveller • az
9
2026-08-31 • via Nuitee
C
Chasity • extended_group • us
8
2026-08-29 • via Nuitee
N
Nancy • extended_group • us
9
Cons:

Very expensive, but convenient for someone that has never been to Chicago. If I go again I will be able to find a much less expensive hotel and feel just as safe.

2026-08-28 • via Nuitee
M
Melissa • couple • us
9
2026-08-28 • via Nuitee
C
CARL • solo_traveller • us
8
Would stay there again.
Pros:

it was a nice hotel and great location

2026-08-26 • via Nuitee
D
Delisa 1 • couple • us
9
Stay one night to go see Usher and Chris Brown concert.
Pros:

I like my location and my room. Hotel was close to Solider field. I came to see R&B Tour Usher & Chris Brown concert.

Cons:

I had to wait 30 min get my room it wasn't too bad
Sean at the front desk did a great job checking people in alone.

2026-08-25 • via Nuitee
D
Deshina • family_with_children • us
2
2026-08-24 • via Nuitee
N
Nick8 • solo_traveller • il
10
Great room, spacious and clean.
Pros:

I received a very large room with a small kitchen, microwave, closet, and a very spacious desk to work on. Great views from the corner room of the city.

Cons:

Breakfast was a joke, you get a voucher for 26 USD worth of food, which is good for nothing basically, a small egg, two toasts, and a coffee. So if we ignore the breakfast, the rest was great.

2026-08-12 • via Nuitee
S
Sue • couple • us
9
Excellent hotel. Will stay again.
Pros:

Front staff were exceptionally nice.

2026-08-10 • via Nuitee
L
Lidija • family_with_children • ch
8
Jolie chambre confortable bien située située à 7 minutes à pied de la Station Amtrak
Pros:

Lit confortable, chambre bien équipée (frigo, même veilleuse)

Cons:

débit douche faible, salle de fitness très basique

2026-08-04 • via Nuitee