Omni Boston Hotel at the Seaport

Hotels
•
Omni Hotels
8.7 (4060 reviews)
450 Summer Street , Boston , US
+1 617-476-6664

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
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Review Highlights

Pros:
Great views from rooms
Helpful and pleasant staff / loyalty touches
Clean, modern property
Excellent restaurants and coffee stand (notable grilled cheese)
Prime Seaport / convention location
Comfortable beds and good showers
Cons:
Occasional housekeeping failures (dirty room, dust)
Serious service lapses for some (medication thrown away, billing/invoice issues)
Rooms can be small or overheated (pool-facing)
Spa and breakfast often charged separately; breakfast queues
Noise for rooms above the bar
A bit expensive for some guests

Categories

Cleanliness
8.2
Many guests describe the hotel as very clean and well maintained, but there are notable incidents (dirty room with leftover food, dusty bathroom fan) that lower the score slightly.
Service
9.3
Staff are frequently praised (helpful, pleasant, loyalty ambassador touches), though there are serious service failures reported (medication thrown away, slow/absent housekeeping, billing/invoice issues). Overall service is strong but inconsistent.
Location
9
Location in the Seaport/convention area and proximity to transport are repeatedly praised; a few guests note it is not super walk-friendly for some purposes.
Room Quality
8.6
Rooms are praised for views and comfort, but several guests mention small room size, overheating for rooms facing the pool/sun, and noise above the bar.
Amenities
8.7
Good on-site amenities (restaurants, coffee stand) and modern facilities; some guests note spa and breakfast are additional charges and breakfast queues can be inconvenient.
Value for Money
8
Multiple comments that the hotel is a bit expensive (typical for Boston) and extra charges for spa/breakfast affect perceived value.
Food and Beverage
9
Food and drink receive strong praise (excellent restaurants, outstanding grilled cheese, good coffee stand), with only a few 'okay' comments.
Overall Experience
8.8
Majority of stays described as exceptional or lovely with great views and helpful staff, balanced by isolated but impactful negative experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:27

Property Description

Luxurious Accommodations
Experience a stay of comfort and elegance at Omni Boston Hotel at the Seaport. Each air-conditioned room features free WiFi, a flat-screen TV, and a private bathroom, ensuring a relaxing retreat during your visit.

Exceptional Amenities
Indulge in the hotel's outdoor swimming pool, fitness centre, and terrace for stunning views of the city. Enjoy a delicious meal at the on-site restaurant or unwind in the hot tub. Additionally, take advantage of services like room service, a 24-hour front desk, and currency exchange for a seamless stay.

Convenient Location
Located just 2.5 km from Carson Beach, our 4-star hotel is near popular attractions like the Boston Tea Party Ship & Museum. With easy access to Logan Airport and various points of interest, Omni Boston Hotel at the Seaport is the perfect choice for your Boston getaway.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BOS

Location

Property Video

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.7
Based on 4060 reviews
Cleanliness: 8.2
Service: 9.3
Location: 9
Room Quality: 8.6
Amenities: 8.7
Value for Money: 8
Food and Beverage: 9
Overall Experience: 8.8
M
Marsela • couple • us
10
Amazing cozy rooms with a great view
Pros:

Great view

Cons:

Rome smaller than the picture

2026-10-31 • via Nuitee
A
Andrès Pedro • couple • ar
9
Genial lo recomiendo.
Pros:

La ubicación en Sea Port cerca de todo y un lugar distinto , la vista desde el cuarto espectacular .Ge

Cons:

Para desayunar debes hacer cola y pagar por cada cosa que consumes . Tal vez practico para los que van por negocios .

2026-10-29 • via Nuitee
C
Claudia • couple • br
9
Voltaria com certeza
Pros:

O hotel e instalacões sao lindos. E o quarto, chuveiro e cama, roupas de cama, maravilhosos. Solicitamosnum quarto com vista para o mar.. e era como esperava

2026-10-29 • via Nuitee
K
Karen • couple • us
7
Pros:

Staff were pleasant

Cons:

Our room was dirty. Previous guests food left in the fridge and she. When Called they didn’t come to clean it I had to call 2 more times. The fan in bathroom area had so much dust on it when I was blow drying my hair the dust was just blowing everywhere

2026-10-29 • via Nuitee
A
Axel Gunnar • solo_traveller • is
10
Pros:

Okkur líkaði virkilega vel að vera á þessu fallega hóteli, allir svo jákvæðir og hjálpsamir. Mjög hreint og snyrtilegt, skemmtileg herbergi.

2026-10-27 • via Nuitee
K
Kristen • extended_group • us
10
2026-10-26 • via Nuitee
S
seidy • couple • us
10
2026-10-26 • via Nuitee
C
Carla • couple • us
10
Exceptional property with lovely staff. Stay here!
Pros:

The property is beautiful and no detail is overlooked. The location is amazing with incredible views and several restaurants to choose from. Hearing from the Loyalty Ambassador before and getting a nice treat upon arrival was the icing on top! Loved it!!

Cons:

Can’t think of anything to critique!

2026-10-26 • via Nuitee
D
Dee • couple • gb
9
2026-10-25 • via Nuitee
J
Juliana • couple • us
6
2026-10-22 • via Nuitee
C
carlos alberto • family_with_children • ar
10
2026-10-21 • via Nuitee
S
Sean • solo_traveller • gb
10
2026-10-21 • via Nuitee
E
Erika • solo_traveller • us
10
Amazing Stay
Pros:

Loved my room and the view! It was amazing. The staff was very helpful! Also, a plus is the food at the restaurants was delicious.

Cons:

N/A

2026-10-19 • via Nuitee
J
Jelena • solo_traveller • ch
8
Cute hotel in Boston
Pros:

It's okay, like a nice stay for a business conference, but nothing like WOW

Cons:

Spa at an additional charge + breakfast (a bit unusual for people coming from Europe) + location is ok, but not super walk-friendly. Food is okayish (I ordered room service)

2026-10-19 • via Nuitee
Y
Yasmin • couple • us
3
Cons:

They threw away my medicine that I left in the room without even consulting me. My phone number was on the reservation and medication bottle. They couldn't even hold it for 24 hours... That is so beyond weird to me! 0 customer service skills...

2026-10-19 • via Nuitee
A
Ali • solo_traveller • ca
7
2026-10-18 • via Nuitee
T
Taylor • couple • us
10
2026-10-18 • via Nuitee
S
susan • couple • us
10
Wonderful stay easy access to convention center
Pros:

Location

Cons:

Room small

2026-10-15 • via Nuitee
B
BANU • solo_traveller • tr
1
berbat
Cons:

daha reservasyon yaparken nobull da calistigimi ve fatura isteidgimi soyledigim halde dondugumden beri yazmadigim mesaj kalmadi ama hala hic kimse faturami yollamadi. parami isizin yuzunuzden calistigim yerden alamiyorum.kimse yardimci olmuyor ve kimse cozmuyor.

2026-10-14 • via Nuitee
S
steven • family_with_children • us
10
2026-10-14 • via Nuitee