Omega Residency

Hotels
•
Independent
6 (3 reviews)
HD Lama Rd, Chauk Bazaar, Darjeeling, West Bengal, 734101 , Darjeeling , IN
91-9933098101

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Facilities

Proposal/romance packages available
No single-use plastic stirrers
Free WiFi
24-hour front desk
Designated smoking area
Wheelchair accessible
Breakfast available (surcharge)
Free newspapers in lobby
Tours/ticket assistance
Water dispenser
See all facilities

Review Highlights

Cons:
Misleading representation
Inadequate cleanliness standards
Poor service quality

Categories

Cleanliness
2
Guests expressed extreme dissatisfaction with cleanliness, citing dirty sheets, towels, and black mold on pillows.
Service
3
Service quality was severely criticized, with complaints about accessibility, lack of soap, and poor Wi-Fi.
Location
5
Mixed feedback on location, as some guests found it hard to access while others did not mention location as a major concern.
Room Quality
2
Rooms were poorly maintained, with visible cleanliness issues and black mold on pillows.
Amenities
3.5
Limited amenities mentioned, with complaints about lack of soap, poor Wi-Fi, and overall disregard for guest safety.
Value for Money
2
Guests felt the price was not justified due to substandard cleanliness, amenities, and service quality.
Food and Beverage
5
No specific feedback provided on food and beverage services in the review.
Overall Experience
2.5
Overall, guests had a highly negative experience and warned others to avoid the property.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-08-01 12:35

Property Description

Mountain Views and Comfortable Stay
Experience a cozy stay at Omega Residency nestled in the picturesque mountains of Darjeeling. Recreational Fun and Convenient Services
Hop on a rented bicycle to explore, enjoy complimentary Wi-Fi, and get tour assistance. Wake up to buffet breakfast and unwind at the lobby with free newspapers. Modern Rooms and Prime Location
Stay in LED-equipped rooms with free Wi-Fi and cable TV. Benefit from amenities like safe, local calls, and laundry. Explore nearby attractions like Botanical Gardens and Tibetan Monastery. Book now for a memorable mountain retreat at Omega Residency for an unforgettable experience in Darjeeling!

Important information:

  • No pets and no service animals are allowed at this property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Guest type

    Essential workers only - NO

  • Accessibility

    No elevators

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

6
Based on 3 reviews
Cleanliness: 2
Service: 3
Location: 5
Room Quality: 2
Amenities: 3.5
Value for Money: 2
Food and Beverage: 5
Overall Experience: 2.5
M
michael
2
Pros:

This property is wildly misrepresented. The photos and listing on Expedia are misleading at best. The hotel was hard to access, the sheets and towels were visibly dirty, and there was no soap provided in the room. Worst of all, the pillows were covered in black mold—a serious health hazard that should warrant immediate closure.

The Wi-Fi barely functioned, and the overall condition of the hotel suggests complete disregard for cleanliness or guest safety. This is not a 3-star experience by any stretch. Avoid this property at all costs.

2025-04-01 • via Nuitee
B
BALRAM
6
Do Not book this hotel
Pros:

We had an unpleasant stay experience. During the winter season, we faced issues with heating. When we requested the heater, they insisted on an additional charge of Rs 1000. Despite booking a stay with buffet breakfast, the hotel did not provide a buffet; instead, they offered a limited menu with options like puri sabji, paratha, or bread with tea. I do not recommend this hotel due to the rude and unresponsive behavior of the staff.

2023-11-26 • via Nuitee
B
Benjamin
6
Clean, central, but can be noisy.
Pros:

Relatively good location close to down town sites. Clean rooms and hot water. Linens smelled fairly fresh. Screaming child till midnight somewhere downstairs echoed through the hotel. Staff was helpful in general. Buffet breakfast had 3 Indian options. Lots of options for food close by. Ok value for money.

2023-10-29 • via Nuitee