Leonardo Hotel Chester

Hotels
Leonardo Hotels
8.7 (5677 reviews)
Pepper House Pepper Street , Chester , gb

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Cons:
Cleanliness issues
Limited breakfast options
High cost for some amenities

Categories

Cleanliness
8.03
Mixed reviews mention poor towel cleanliness and bedding arrangements.
Service
9.5
Staff were consistently described as friendly and helpful.
Location
9.54
Numerous reviews praised the central and convenient location.
Room Quality
8.99
Rooms are mentioned as clean and comfortable, though some lacked minor attention.
Amenities
8.52
Facilities like breakfast could improve, but essentials were noted.
Value for Money
7.98
Mixed sentiments on pricing versus quality received.
Food and Beverage
8.03
Some issues with breakfast options but good overall quality noted.
Overall Experience
9
The overall sentiment is positive with a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 02:03

Property Description

Luxurious Accommodation
Leonardo Hotel Chester, nestled in the heart of Chester, offers modern air-conditioned rooms with top-notch amenities including a flat-screen TV, plush bedding, and free WiFi.

Wellness and Dining
Indulge in a workout session at the on-site fitness centre or savor delectable meals at the hotel's restaurant. Unwind with a drink at the bar or enjoy the convenience of 24-hour room service.

Prime Location
Conveniently located near Chester Racecourse and Chester Zoo, Leonardo Hotel Chester is the perfect base for exploring the city. Plus, with a buffet breakfast to start your day, your stay is bound to be memorable.

Ready to experience luxury and comfort at Leonardo Hotel Chester? Book your stay now!

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.7
Based on 5677 reviews
Cleanliness: 8.03
Service: 9.5
Location: 9.54
Room Quality: 8.99
Amenities: 8.52
Value for Money: 7.98
Food and Beverage: 8.03
Overall Experience: 9
J
Jo couple gb
10
First time here but we will be back
Pros:

Rooms were very nice everything was spotless and beds very comfortable. Staff lovely and welcoming and very nice bar

Cons:

Everything was fab

2026-03-07 via Nuitee
S
Susan couple gb
9
Comfy and great location
Pros:

Great location for a town centre stay

Cons:

Nothing really all good

2026-03-07 via Nuitee
S
Szymon solo_traveller pl
9
Elegancko
Pros:

Dobre śniadanko, świetna lokalizacja, bardzo fajna obsługa. Ogólnie ładnie wszystko wygląda, cenowo nawet w barze hotelowym jest rozsądnie - patrząc na ceny w okolicy, to wszędzie jest dosyć drogo.

Cons:

Prysznic niski, a wanna wysoka, całkiem ciekawe połączenie! Dla wysokiej osoby jak ja, prysznic mi zahaczał w czubek głowy, ale schodząc z wanny bałem się, że się przewrócę! Oprócz tego szkoda, że zasięgu nie ma, ale jest darmowe WIFI.

2026-03-06 via Nuitee
S
Steve couple gb
10
Excellent hotel - I shall stay here again when visiting Chester
Pros:

Excellent central location. Modern. Comfortable bed.

Cons:

N/A

2026-03-05 via Nuitee
J
Janet family_with_children gb
10
We thoroughly enjoyed our stay. The hotel was central to where we needed to go. It was very enjoyabl
Pros:

The staff were so friendly and helpful and accommodating

Cons:

N/A

2026-03-05 via Nuitee
D
Dolly couple gb
9
2026-03-05 via Nuitee
T
Tariq couple gb
10
Room upgraded for my lovely girlfriends birthday, hostess who checked up me in was so helpful and kind and a great laugh
Pros:

Everything

Cons:

It was all perfect

2026-03-05 via Nuitee
J
Jordan family_with_children gb
9
Pros:

Great breakfast lovely staff lovely spacious room

2026-03-04 via Nuitee
C
Catherine extended_group gb
10
Perfect location . Lovely, comfortable stay
Pros:

Very central and across the road from the car park. Lovely friendly staff and very helpful . Room was wonderful clean and the beds were very comfortable .

Cons:

The tv was a bit tricky to work out but managed in the end.

2026-03-04 via Nuitee
L
Lyann couple gb
9
2026-03-04 via Nuitee
J
Joanne solo_traveller gb
10
Perfect location
Pros:

Clean

Cons:

Nothing

2026-03-03 via Nuitee
N
Neville couple vg
7
Good location
Pros:

Location

Cons:

Small rooms

2026-03-03 via Nuitee
T
Tim solo_traveller gb
8
Pros:

Great location, nice and relaxed atmosphere. Reception staff very friendly and helpful. Breakfast good

Cons:

The only thing that was a slight dissapointment was the service in the bar/restaurant. Obviously it a balance between leaving your guests to relax and pestering but I did feel unattended to at times. I walked in Thursday evening and was asked what I wanted to drink. That arrived quickly but that was the last interaction I had....the glass yas empty for40 minutes before I feft and I was never asked if I wanted anything to eat or another drink. Yes I could have pushed by going to the bar etc but staff were chatting and coming and going all the time.

2026-03-03 via Nuitee
M
Miriam couple gb
9
A night away
Pros:

Very large, comfortable twin room with two double beds. I had asked for a walk in shower, which wasn't available, but they provided a non slip bathmat and also made a room with an accessible shower available in case we needed to change rooms. Very helpful. Breakfast was plentiful and had lots of choice.

Cons:

As always, a rail inside the shower would be helpful. The shower door opened outwards so it was difficult to avoid getting water on the floor. I see they still have the 'goosestepping' waiters on the front of the menu. This could be offensive to some people.

2026-03-03 via Nuitee
J
Joao solo_traveller gb
9
2026-03-03 via Nuitee
C
Catherine couple gb
7
Pros:

Location

Cons:

Not the most comfortable bed

2026-03-03 via Nuitee
M
Megan couple je
9
2026-03-02 via Nuitee
P
Paul couple gb
10
Pros:

Central positon

Cons:

Breakfast needs to be warme, breakfast at 8am and beans cold

2026-03-02 via Nuitee
J
julian couple gb
10
2026-03-01 via Nuitee
M
Michaela couple gb
8
2026-03-01 via Nuitee