Leonardo Hotel Chester

Hotels
•
Leonardo Hotels
8.7 (6392 reviews)
Pepper House Pepper Street , Chester , GB
+44 1244 667600

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Cons:
Cleanliness issues
Limited breakfast options
High cost for some amenities

Categories

Cleanliness
8.03
Mixed reviews mention poor towel cleanliness and bedding arrangements.
Service
9.5
Staff were consistently described as friendly and helpful.
Location
9.54
Numerous reviews praised the central and convenient location.
Room Quality
8.99
Rooms are mentioned as clean and comfortable, though some lacked minor attention.
Amenities
8.52
Facilities like breakfast could improve, but essentials were noted.
Value for Money
7.98
Mixed sentiments on pricing versus quality received.
Food and Beverage
8.03
Some issues with breakfast options but good overall quality noted.
Overall Experience
9
The overall sentiment is positive with a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 02:03

Property Description

Luxurious Accommodation
Leonardo Hotel Chester, nestled in the heart of Chester, offers modern air-conditioned rooms with top-notch amenities including a flat-screen TV, plush bedding, and free WiFi.

Wellness and Dining
Indulge in a workout session at the on-site fitness centre or savor delectable meals at the hotel's restaurant. Unwind with a drink at the bar or enjoy the convenience of 24-hour room service.

Prime Location
Conveniently located near Chester Racecourse and Chester Zoo, Leonardo Hotel Chester is the perfect base for exploring the city. Plus, with a buffet breakfast to start your day, your stay is bound to be memorable.

Ready to experience luxury and comfort at Leonardo Hotel Chester? Book your stay now!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.7
Based on 6392 reviews
Cleanliness: 8.03
Service: 9.5
Location: 9.54
Room Quality: 8.99
Amenities: 8.52
Value for Money: 7.98
Food and Beverage: 8.03
Overall Experience: 9
S
Sheila • extended_group • gb
8
Happy with our choice of hotel
Pros:

Central location, clean, comfortable bed, nice breakfast

Cons:

N/A

2026-09-19 • via Nuitee
Z
Zena • family_with_children • gb
8
Lovely hotel would stay again
Pros:

Clean
Comfortable
Good location

Cons:

Bath and shower, difficult to step in and out of

2026-09-19 • via Nuitee
D
Delboy56 • solo_traveller • gb
10
Great stay
Pros:

Nice staff and room

Cons:

Fridge did not get cold

2026-09-18 • via Nuitee
E
Elisabeth • extended_group • gb
9
Amser da. Good time.
Pros:

Lleoliad ardderchog, staff clen a gwlau braf iawn. Excellent location, friendly staff comfy beds.

Cons:

Rheoli'r gwres yn yr ystafell. Trying to get the room to the perfect temperature.

2026-09-18 • via Nuitee
J
Jamal • solo_traveller • de
10
2026-09-18 • via Nuitee
D
Daniel • couple • gb
8
2026-09-18 • via Nuitee
A
Anita • couple • gb
10
2026-09-18 • via Nuitee
J
Jane • extended_group • gb
9
Great place to stay in the centre of Chester.
Pros:

Reception staff were great - rooms very comfortable and breakfast was excellent.

2026-09-17 • via Nuitee
B
Baker • family_with_children • ae
7
2026-09-17 • via Nuitee
V
Victoria • couple • gb
10
2026-09-17 • via Nuitee
A
Andrew • couple • gb
8
Overall the stay was nice comfortable beds and nice bathroom and location was perfect
Pros:

Location was really good and convenient for our needs.

Cons:

Location

2026-09-16 • via Nuitee
A
Adam • couple • gb
8
Excellent location and hotel. Top choice for Chester
Pros:

Excellent location, modern, stylish and clean. Good breakfast. Friendly and helpful staff.

Cons:

Just a couple of niggles with the bathroom. Taps too short to wash hands in the sink. Shower screen not great and leaks on floor. Extractor fan not effective, so bathroom steams up.

2026-09-16 • via Nuitee
A
ANDREW • couple • gb
10
Really lovely few days exploring the Roman gardens and going on a river cruise
Pros:

Great location near the river and restaurants

Cons:

Nothing

2026-09-16 • via Nuitee
J
Joanne • couple • gb
10
Perfect stay
Pros:

Excellent location, checked in by a very pleasant, helpful receptionist. Comfy bed, clean room, all the staff were really nice. Breakfast excellent.

2026-09-16 • via Nuitee
A
Anna • solo_traveller • gb
9
Loved it and plan to be back soon
Pros:

Everything

Cons:

There could be more staff on as there was only one in the bar/restaurant and he was getting some complaints from people about the wait

2026-09-15 • via Nuitee
R
Rudolf • couple • us
8
Pros:

Sehr gute Lage

2026-09-15 • via Nuitee
N
Needham • solo_traveller • gb
10
Pros:

Clean, great lighting and space. Food was awesome.

2026-09-15 • via Nuitee
B
Beverley • solo_traveller • gb
10
Great 2 nt stay. Will come again
Pros:

Clean and comfortable

Cons:

.

2026-09-15 • via Nuitee
J
Jane • family_with_children • gb
8
Thoroughly enjoyed our stay.
Pros:

The breakfast was fine. Bar meal was good and a pleasant place to eat.
Hotel in excellent situation and would stay again. I loved the fact that there was a bath in our room and not just a shower!

Cons:

Only little gripe was mould on the inside of the shower screen. I suppose not easy to see for a cleaner without looking especially. Just didn’t enjoy seeing it when I was in the bath.

2026-09-14 • via Nuitee
G
Gaynor • solo_traveller • gb
8
2026-09-14 • via Nuitee