Leonardo Hotel Chester

Hotels
•
Leonardo Hotels
8.7 (5620 reviews)
Pepper House Pepper Street , Chester , gb

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Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Cons:
Cleanliness issues
Limited breakfast options
High cost for some amenities

Categories

Cleanliness
8.03
Mixed reviews mention poor towel cleanliness and bedding arrangements.
Service
9.5
Staff were consistently described as friendly and helpful.
Location
9.54
Numerous reviews praised the central and convenient location.
Room Quality
8.99
Rooms are mentioned as clean and comfortable, though some lacked minor attention.
Amenities
8.52
Facilities like breakfast could improve, but essentials were noted.
Value for Money
7.98
Mixed sentiments on pricing versus quality received.
Food and Beverage
8.03
Some issues with breakfast options but good overall quality noted.
Overall Experience
9
The overall sentiment is positive with a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 02:03

Property Description

Luxurious Accommodation
Leonardo Hotel Chester, nestled in the heart of Chester, offers modern air-conditioned rooms with top-notch amenities including a flat-screen TV, plush bedding, and free WiFi.

Wellness and Dining
Indulge in a workout session at the on-site fitness centre or savor delectable meals at the hotel's restaurant. Unwind with a drink at the bar or enjoy the convenience of 24-hour room service.

Prime Location
Conveniently located near Chester Racecourse and Chester Zoo, Leonardo Hotel Chester is the perfect base for exploring the city. Plus, with a buffet breakfast to start your day, your stay is bound to be memorable.

Ready to experience luxury and comfort at Leonardo Hotel Chester? Book your stay now!

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.7
Based on 5620 reviews
Cleanliness: 8.03
Service: 9.5
Location: 9.54
Room Quality: 8.99
Amenities: 8.52
Value for Money: 7.98
Food and Beverage: 8.03
Overall Experience: 9
N
Natalie • couple • gb
10
Pros:

Clean, great location, bar/breakfast area was lovely. Staff were great & breakfast was fab!

2026-02-13 • via Nuitee
M
Michelle • couple • gb
8
2026-02-13 • via Nuitee
C
Christopher • couple • gb
10
2026-02-13 • via Nuitee
D
Dafydd • couple • gb
8
2026-02-13 • via Nuitee
T
Tiana • couple • gb
10
2026-02-13 • via Nuitee
S
Simon • couple • gb
9
Lovely overnight stay in an excellent location, with the most helpful staff. B
Pros:

Location, bedroom, breakfast and staff.

2026-02-13 • via Nuitee
M
Menai • couple • gb
10
Welcoming and central
Pros:

Staff were lovely, warm and welcoming.
Very central.

Cons:

Nothing

2026-02-13 • via Nuitee
L
Linda • solo_traveller • us
9
Great location and reasonable price - nice hotel.
Pros:

Didn't have breakfast.

Cons:

The bathtub was quite deep and I am short - I had a hard time getting in and out. Note that this is true of several of the UK hotels I stayed at, not just this one.

2026-02-12 • via Nuitee
G
Graeme • solo_traveller • gb
5
2026-02-12 • via Nuitee
A
Anna • couple • gb
10
Pros:

Excellent staff. Lovely facilities. Great breakfast selection

Cons:

Na

2026-02-12 • via Nuitee
T
Toni • couple • gb
8
2026-02-12 • via Nuitee
W
Wendy • extended_group • gb
7
The staff were most helpful and we enjoyed our visit. Would definitely come again.
Pros:

The breakfast was good and not rushed. Ample selections.

Cons:

There was a double and single in each room and one was in casters , difficulty in sitting on the bed, for example to put shoes on , as the bed slid away and almost landed landed on the floor!

2026-02-12 • via Nuitee
.
. • extended_group • gb
7
2026-02-12 • via Nuitee
A
Alison • couple • gb
9
Pros:

Very central ,nice bar area breakfast good

Cons:

Unfortunatly only one bathntowel left when room was cleaned for second night ,it wasnt a big problem and already in shower when i realised.

2026-02-12 • via Nuitee
R
Rebecca • couple • gb
10
2026-02-12 • via Nuitee
S
Sally • couple • gb
7
Pros:

Clean room.
Great location.
Lovely staff.

Cons:

Bed too soft, didn't sleep well.
Window not able to open.

2026-02-12 • via Nuitee
N
Neville • family_with_children • vg
6
NO
Pros:

no

Cons:

NO

2026-02-11 • via Nuitee
J
Jane • extended_group • gb
10
Excellent value and very comfortable
Pros:

Comfortable and central location

Cons:

Nothing!

2026-02-11 • via Nuitee
T
Trudy • couple • gb
9
2026-02-10 • via Nuitee
M
McDermott • couple • gb
10
Pros:

Everything

2026-02-09 • via Nuitee