Hilton Garden Inn Cancun Airport

Hotels
Hilton Garden Inn
8.1 (5514 reviews)
Carr. Cancun - Chetumal KM. 22 , Cancún , mx

Free
Children allowed
Pets allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Good breakfast
Convenient location
Clean gym
Cons:
Slow check-in
Dirty towels
Uncomfortable beds

Categories

Cleanliness
7.31
Multiple reviews mentioned issues such as dirty towels and a non-draining shower, leading to a lower score.
Service
8.78
General comments indicate service was average with some positive notes on helpful staff.
Location
8.82
The location is praised for being convenient to the airport.
Room Quality
7.77
While rooms were spacious, there were complaints about being outdated and allowing too much light in.
Amenities
8.3
Amenities such as the pool and bar received positive remarks.
Value for Money
7.26
Several reviews expressed that the hotel was overpriced compared to the service and experience.
Food and Beverage
8.31
Breakfast was mentioned as a positive aspect but some found the restaurant too pricey.
Overall Experience
8.28
The overall sentiment indicated a fair experience but noted some shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 15:20

Property Description

Luxurious Accommodation
Hilton Garden Inn Cancun Airport offers air-conditioned rooms with modern amenities, ensuring a comfortable stay for guests. From a coffee machine to a safety deposit box, we have everything you need for a relaxing vacation.

Convenient Facilities
Enjoy our outdoor swimming pool, fitness centre, and terrace during your stay. Indulge in delicious meals at our restaurant, take advantage of the free shuttle service, and stay connected with complimentary WiFi throughout the property.

Exceptional Service
Our bilingual staff is available 24/7 at the front desk to assist you with any queries and help you plan your itinerary. Start your day with a buffet or American breakfast before exploring nearby attractions like Beto Avila Stadium and Cancun Government Palace.

Book now for an unforgettable experience at Hilton Garden Inn Cancun Airport!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.1
Based on 5514 reviews
Cleanliness: 7.31
Service: 8.78
Location: 8.82
Room Quality: 7.77
Amenities: 8.3
Value for Money: 7.26
Food and Beverage: 8.31
Overall Experience: 8.28
A
Adele solo_traveller gb
10
Pros:

the location the staff. Love that they pick you up and drop off at airport. Everyone so friendly

2026-05-16 via Nuitee
F
fernando couple mx
8
2026-05-16 via Nuitee
V
Valeria solo_traveller mx
10
Pros:

Esta muy bonito el hotel

Cons:

La entrada al hotel es por donde te deja el transporte que contratas, no se ve claro como un acceso peatonal si caminas desde el aeropuerto

2026-05-15 via Nuitee
M
Meg couple gb
7
Pros:

Such a comfy bed, lovely staff and great place after a long flight to rest before next leg of journey

Cons:

Difficult to get to from airport, had to pre book a shuttle which no one told us about. Over the road but not safe to walk and got overcharged by taxi driver

2026-05-15 via Nuitee
R
roshani solo_traveller us
4
2026-05-15 via Nuitee
M
Maximilian couple de
8
Gut!
Pros:

Perfekt am Flughafen für An- und Abreise gedacht
Gutes Frühstück!!

2026-05-15 via Nuitee
D
Dominique family_with_children us
10
When I come back will stay there
Pros:

Staff super accommodating and supportive and caring

Cons:

Nothing negative to say

2026-05-14 via Nuitee
P
PPC couple gb
8
2026-05-13 via Nuitee
S
Scott couple ca
9
Close to airport
Pros:

I missed my flight so they were a huge relief. Walking distance from the airport.

2026-05-13 via Nuitee
D
Dejan solo_traveller mk
9
Pros:

It was clean, air conditioned, not humid. There was ATM to withdraw pesos, the breakfast is good.

Cons:

It doesn't say that walking is not possible from terminal 4, since you pass through jungle with wild animals.
Normally they have shuttle service for free but at lste hours no one responds

2026-05-13 via Nuitee
N
Noel couple dk
10
2026-05-13 via Nuitee
W
Wolfgang couple at
8
2026-05-13 via Nuitee
G
Gavin couple gb
8
Airport hotel so very convenient, we walked from the terminal.
Pros:

Location on the airport.

2026-05-13 via Nuitee
A
Audrey family_with_children fr
8
A quick stay at Hilton
Pros:

A nice hotel, very conveniently located next to the airport and rental car agencies. The hotel is also nicely maintained, the room was clean and spacious and we had free wifi access. Nice gym too.

We stayed there the night before our flight. We had issues with our flight which got canceled - and booked an emergency second night in that hotel before learning our airline has booked us in another hotel. The Hilton graciously cancel our booking as a gesture. Very appreciated!!

Cons:

The check-in is slow and the breakfast is a bit expensive. Swimming pool is very nice but cold.

2026-05-13 via Nuitee
J
Joelle V couple us
8
2026-05-12 via Nuitee
K
Kristy solo_traveller us
8
2026-05-12 via Nuitee
A
Ana Veronica couple us
8
2026-05-12 via Nuitee
A
Adelfa solo_traveller us
9
2026-05-12 via Nuitee
J
Julia solo_traveller mx
6
2026-05-11 via Nuitee
P
Paul family_with_children fr
10
Impeccable pour un hôtel d’aéroport
Pros:

Très bien situé proche de l’aéroport
Chambre grande et lumineuse et très propre
Calme, aucune gêne des avions

Cons:

Piscine froide

2026-05-11 via Nuitee