Hotel Acapulco

Hotels
7.7 (118 reviews)
Benito Juarez 28, Barrios Historicos, Acapulco Gro , Acapulco , MX

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Family rooms
Daily housekeeping
Staff adhere to local safety protocols
Laundry washed per local authority guidelines
See all facilities

Review Highlights

Pros:
Cleanliness
Location
Service
Value for Money
Cons:
Limited Amenities
Pest Issues
Bathroom Quality

Categories

Cleanliness
6.7
Several mentions of cleanliness but issues with pests and lack of maintenance.
Service
8.7
Service was generally mentioned positively with friendly staff.
Location
9.2
Multiple comments highlighted excellent location near attractions.
Room Quality
7.2
Some rooms were decent, but there were complaints about bathroom conditions.
Amenities
6.7
Notable lack of basic amenities like toiletries and laundry service.
Value for Money
8.2
Considered a good option at this price point despite some shortcomings.
Food and Beverage
7.2
No breakfast included, which is a shortfall for some customers.
Overall Experience
7.7
Overall experiences varied, generally positive but marred by specific issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 05:25

Property Description

Convenient Location
Hotel Acapulco is ideally situated just minutes away from Acapulco Bay and La Quebrada cliff, offering easy access to the beach and local attractions.

Comfortable Accommodation
The rooms at Hotel Acapulco are thoughtfully equipped with essential amenities such as air-conditioning, cable TV, and private bathrooms, ensuring a comfortable stay for guests.

Dining and Entertainment
With various dining options within walking distance and Acapulco's vibrant town center just a short drive away, guests can immerse themselves in the local culinary and nightlife scene.

Experience the best of Acapulco at Hotel Acapulco - book your stay now to enjoy a memorable getaway!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7.7
Based on 118 reviews
Cleanliness: 6.7
Service: 8.7
Location: 9.2
Room Quality: 7.2
Amenities: 6.7
Value for Money: 8.2
Food and Beverage: 7.2
Overall Experience: 7.7
G
Gloria • family_with_children • es
4
Para olvidar
Pros:

Que estaba cerca del mar

Cons:

Todas las instalaciones son muy precarias. Solo nos dieron dos toallas de ducha y ninguna de lavabo. Pedimos un vaso para tomar un medicamento y nos dijeron que no tenían.... Sobre todo unas instalaciones antiguas, muy precarias y sin detalles de ningún tipo.
Sabíamos que íbamos a un lugar barato, pero parecía que les molestara que estuviéramos alojados ahí.
El personal no saludaba, no daba los buenos días... Muy antipáticos. Por suerte nos dejaron guardar las maletas hasta la hora de coger nuestro transporte.

2026-10-26 • via Nuitee
F
Flores • family_with_children • mx
9
2026-10-26 • via Nuitee
B
Bravo Lopez • solo_traveller • mx
5
2026-10-24 • via Nuitee
G
Gasca • couple • mx
8
Pros:

Exelente ubicacon, habitaciones económicas pero muy limpias. Aire y tv.

2026-09-08 • via Nuitee
Y
Yoali • solo_traveller • mx
9
2026-08-18 • via Nuitee
K
Kevin • solo_traveller • mx
10
2026-07-18 • via Nuitee
I
Izquierdo • solo_traveller • mx
10
2026-07-10 • via Nuitee
C
Carreño Goycochea • solo_traveller • mx
7
2026-07-10 • via Nuitee
M
Moisés • solo_traveller • mx
7
Pros:

Ubicación

Cons:

No hay estacionamiento, no hay wifi y el último día no funcionó el aire acondicionado.

2026-07-01 • via Nuitee
D
Daniel • solo_traveller • us
10
2026-06-25 • via Nuitee
O
Olivia • couple • us
9
Muy serca a todo.
Pros:

La amabilidad del personal.

Cons:

El lugar es limpio y cómodo.

2026-06-25 • via Nuitee
Z
Zitlalpopocatl • solo_traveller • mx
7
Pros:

La ubicación

Cons:

La regadera y el colchón

2026-06-11 • via Nuitee
M
Marko • solo_traveller • hr
7
Pros:

Opravdava cijenu

Cons:

Ne mogu se požaliti na ništa

2026-06-11 • via Nuitee
B
Brieuc • solo_traveller • fr
5
Pros:

La ubicacion

Cons:

El cuarto 29 en general:
- no era limpio (pelos de antiguo huespedes en el cuarto);
- las paredes necesitan un limpieza/actulisacion;
- una persona de tamaño promedio tiene que sentarse de lado para usar el inodoro;
- el baño en general esta demasiado estrecho, se toma una ducha con el inodoro literalemente;
- no habia wifi en el cuarto;

2026-05-19 • via Nuitee
O
omar martinez • solo_traveller • mx
10
Pros:

La habitación está limpia y comoda

2026-05-13 • via Nuitee
T
Toxqui • couple • mx
8
Pros:

UBICACION

Cons:

CAMA DURA

2026-05-07 • via Nuitee
J
Juarez • couple • mx
7
2026-04-28 • via Nuitee
P
Patricia • couple • mx
9
Pros:

La atención del personal y limpieza del lugar.

Cons:

Las camas son un poco incomodas.

2026-04-13 • via Nuitee
G
GARCIA • couple • mx
7
Estancia regular,no me gustó el mobiliario.
Pros:

Aire acondicionado y tv

Cons:

El baño,es muy chico,muy incómodo,sin cortinas ni puerta.

2026-04-10 • via Nuitee
M
Martínez • family_with_children • mx
8
Comodo
2026-04-07 • via Nuitee