Hotel Acapulco

Hotels
7.7 (102 reviews)
Benito Juarez 28, Barrios Historicos, Acapulco Gro , Acapulco , mx

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Room service
Family rooms
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
First aid kit available
See all facilities

Review Highlights

Pros:
Cleanliness
Location
Service
Value for Money
Cons:
Limited Amenities
Pest Issues
Bathroom Quality

Categories

Cleanliness
6.7
Several mentions of cleanliness but issues with pests and lack of maintenance.
Service
8.7
Service was generally mentioned positively with friendly staff.
Location
9.2
Multiple comments highlighted excellent location near attractions.
Room Quality
7.2
Some rooms were decent, but there were complaints about bathroom conditions.
Amenities
6.7
Notable lack of basic amenities like toiletries and laundry service.
Value for Money
8.2
Considered a good option at this price point despite some shortcomings.
Food and Beverage
7.2
No breakfast included, which is a shortfall for some customers.
Overall Experience
7.7
Overall experiences varied, generally positive but marred by specific issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 05:25

Property Description

Convenient Location
Hotel Acapulco is ideally situated just minutes away from Acapulco Bay and La Quebrada cliff, offering easy access to the beach and local attractions.

Comfortable Accommodation
The rooms at Hotel Acapulco are thoughtfully equipped with essential amenities such as air-conditioning, cable TV, and private bathrooms, ensuring a comfortable stay for guests.

Dining and Entertainment
With various dining options within walking distance and Acapulco's vibrant town center just a short drive away, guests can immerse themselves in the local culinary and nightlife scene.

Experience the best of Acapulco at Hotel Acapulco - book your stay now to enjoy a memorable getaway!

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 10 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.7
Based on 102 reviews
Cleanliness: 6.7
Service: 8.7
Location: 9.2
Room Quality: 7.2
Amenities: 6.7
Value for Money: 8.2
Food and Beverage: 7.2
Overall Experience: 7.7
O
Ortega • family_with_children • mx
8
Recomendable.economico.buena atención por parte de la recepción.
Pros:

Ubicación.amabilidad de los empleados.

2026-03-26 • via Nuitee
M
Maxime • solo_traveller • fr
7
Hotel correcto por una corta estancia
Pros:

Ubicación interesante.

Cons:

Baños chiquitos.

2026-03-20 • via Nuitee
R
RIVERA MEDINA • family_with_children • mx
10
Pros:

Habitación muy limpia, el baño muy limpio. En general sus servicios valen mucho la pena. Los asistentes muy atentos y agradables.

Cons:

Subir escaleras pero bueno es parte del show. Todo muy bien. Lo recomiendo.

2026-03-18 • via Nuitee
J
JAPETH • couple • mx
10
Buen fin
Pros:

La limpieza y lo gentil del personal

Cons:

Todo me gusto

2026-03-07 • via Nuitee
L
Lázaro Joaquín • couple • es
10
2026-03-06 • via Nuitee
H
Hugo Axel • family_with_children • mx
8
2026-02-22 • via Nuitee
M
Mario Rubén • couple • mx
8
Viaje Express
Pros:

La ubicación

Cons:

El Baño muy pequeño e incómodo

2026-02-14 • via Nuitee
A
Areli • solo_traveller • mx
5
2026-01-29 • via Nuitee
C
Cesar • couple • mx
1
M
Pros:

Ubicación

Cons:

Tamaño

2026-01-29 • via Nuitee
A
Alcantara • couple • mx
7
Cons:

Por las noches, se escuchan muchos ruidos, como si el personal estuviera trabajando.

2026-01-20 • via Nuitee
L
Leyva • couple • mx
9
2026-01-20 • via Nuitee
R
Rafael • couple • mx
10
Confortable
Pros:

Cómodo, y muy céntrico para las actividades y criseros

2026-01-20 • via Nuitee
H
Hilario • couple • mx
10
Pros:

La atención excelente,la ubicación excelente

2026-01-18 • via Nuitee
A
Aguirre • couple • mx
8
Pros:

I love the fact that it was cleaned. The housekeeper changed the sheets daily. It was close to El zocalo and there is a lot of transportation on la costera

Cons:

You don't get any shampoo, just one roll of toilet paper upon my arrival and a tiny bar of soap. I stayed there 6 nights and I was given just one roll of paper and a tiny soap. I had to buy my shampoo, toilet paper and soap. Also I was cold at night because of the air conditioning and I requested and I was told they didn't provide extra sheets so I had to buy a blanket. They don't have laundry service. On my last three nights I noticed that a lizard 🦎 was living under my bed...it came out unexpectedly and once it was behind my pillow..it was scary

2025-12-28 • via Nuitee
M
Morales • couple • mx
10
2025-12-13 • via Nuitee
R
Robert (Bob) • couple • ca
8
2025-12-04 • via Nuitee
V
Valery • family_with_children • fr
8
2025-11-26 • via Nuitee
A
Amaro A. • family_with_children • mx
6
Agradable, esta ubicado en un excelente lugar, la habitación es bastante tranquila
Pros:

La habitación esta bastante cordial por el precio y en general da un buen aspecto. Las camas están en buen estado y a mi me toco una habitación con un pequeño balcón lo cual es de gran ayuda para poder secar la ropa.

Cons:

El baño es lo unico que mejoraría. La regadera esta al mismo nivel que el baño, es decir no hay ningun desnivel o tope para que el agua no se pase para todo el baño en general además no hay ningun tapete o jerga que ayude a no llevar agua a otros lados del baño o habitación. Tampoco dejan shampoo por si alguna emergencia.

2025-11-22 • via Nuitee
J
Jorge Alberto • couple • mx
10
Pros:

La atención, el trato y la ubicación.

Cons:

Todo estuvo bien.

2025-11-20 • via Nuitee
D
Daniel Merrill • solo_traveller • mx
8
2025-11-19 • via Nuitee