Pets allowed

Facilities

Free breakfast
Meeting rooms
Full-service spa
Free WiFi
24-hour front desk
Luggage storage
Concierge service
Outdoor pool - seasonal
Elevator
Conference space
See all facilities

Review Highlights

Pros:
Friendly staff
Great amenities and location
Positive overall experience
Cons:
Issues with cleanliness and maintenance
Breakfast selection not satisfactory

Categories

Cleanliness
8.41
Issues such as smell from the drain and reported maintenance problems.
Service
9.88
Generally positive interactions with friendly staff, despite some service issues.
Location
9.92
Great location for concerts and tourist activities.
Room Quality
8.87
Rooms are clean and spacious, but some mention discomfort with the bed.
Amenities
9.9
Excellent amenities including pools, spa, and breakfast options.
Value for Money
8.86
While some find issues, the overall quality and experience are generally worth the price.
Food and Beverage
7.91
Breakfast options disappointed some guests, but overall food service was good.
Overall Experience
9.88
Majority of guests had a lovely experience and expressed desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 15:01

Property Description

Experience the ultimate blend of luxury and comfort at Jacy'z Hotel & Resort, where your dream getaway awaits in the heart of Gothenburg.

Spa and Wellness
Unwind at our full-service spa offering rejuvenating massages, body treatments, and facials. Dive into relaxation with two indoor pools or maintain your fitness routine at our 24-hour health club.

Gourmet Dining
Savor delectable dishes at Archie's, one of our three on-site restaurants, or indulge in 24-hour room service. Mornings start right with a complimentary buffet breakfast, and our four bars/lounges promise refreshing drinks for every palate.

Event Facilities
Planning a business meeting or special event? Our extensive conference center spans 1,658 square feet and includes 18 meeting rooms, making it perfect for all occasions.

Don’t miss out on an unforgettable stay—book your room at Jacy'z Hotel & Resort today!

Important information:

  • The seasonal pool will be open from July 02 to August 05.
  • Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.

Check-in and check-out hours:

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Pets

    Pets cannot be left unattended

  • Guest type

    Essential workers only - NO

  • Pets

    Pets allowed

  • Covid

    Property does not offer onsite COVID-19 testing

See all policies

Location

Guest Reviews

9.2
Based on 199 reviews
Cleanliness: 8.41
Service: 9.88
Location: 9.92
Room Quality: 8.87
Amenities: 9.9
Value for Money: 8.86
Food and Beverage: 7.91
Overall Experience: 9.88
L
Lina
10
Pros:

Allt var super bra

2025-10-12 • via Nuitee
D
David
8
Pros:

👌

2025-10-12 • via Nuitee
E
Edna • friends
10
Pros:

Nice stay

2025-10-08 • via Nuitee
L
Linda • friends
10
Pros:

The rooms were spotless, and the bed was incredibly comfortable and spacious. The spa was wonderfully relaxing and enjoyable — I only wish they offered treatments as well. The staff were exceptionally helpful and polite, making the stay even more pleasant. Overall, I absolutely loved my time here!

2025-10-05 • via Nuitee
I
Iselin
8
Pros:

Veldig kult hotell. Fikk et rom med god utsikt og bra plass.
Litt skuffende frokost-buffet. Frokosten varer til 10:30, men allerede klokken 10:00 var de tomme for kokte egg og pannekaker osv. Da satt de ikke ut noe mer. Når man har frokost til et klokkeslett så burde serveringen av alle matvarer vare til frokostens ende.
Var også en del lys som ikke fungerte på hotellrommet.

Veldig kult spa med god mat. Kunne gjerne vært enda flere bademuligheter som f.eks. boblebad. Men veldig fint og kult sted.

Anbefales.

2025-10-05 • via Nuitee
T
Tony
10
Pros:

Allt är bra på Jacyz. En oas i stan

2025-10-03 • via Nuitee
D
Daniel
6
Pros:

Snyggt och modernt hotell. Riktigt bra frukost. Läget är en bit ifrån centrala Göteborg.

Bott här flera gånger och ALLTID, varje gång skall dom strula med betalningar.
Jag har fått betala andra gästers rum, blivit tvungen att bevisa min egen betalning med kontoutdrag. SE UPP med detta.

2025-10-02 • via Nuitee
C
Cecilia
8
Pros:

Jättefint hotell, jättefina rum, jättegullig städpersonal som ordnade badrockar till barnen, varm och härlig pool ute! Men inriktningen är party så med barn kändes det inte som ett alternativ att stanna på hotellet för middag. Jättehög musik i restaurangdelarna. Otroligt mycket folk under frukosten. Platserna räcker inte till.

2025-09-29 • via Nuitee
P
Pia
8
Pros:

Fina rum men väldigt stökigt med hög musik på kvällen i restaurangen och reception. Fredag kväll.

2025-09-29 • via Nuitee
F
Filmon
10
Pros:

Allt var perfekt

2025-09-29 • via Nuitee
S
stefan
10
Pros:

Bra

2025-09-27 • via Nuitee
T
Tine
10
Pros:

Tak for et dejligt ophold kunne helt klart godt komme igen

2025-09-22 • via Nuitee
O
Olivia
10
Defo stay again!
Pros:

Everything was amazing. So many bars and restaurants in one place. Indoor and outdoor pools. Relaxation areas.

2025-09-19 • via Nuitee
C
Christian
10
Will stay there again
Pros:

Very nice stay. Hotel really surprised me positively. Great atmosphere, nice room, great dinner at the Asian restaurant and - for hotel standard - good gym.

2025-09-18 • via Nuitee
L
larsen Peter
10
Pros:

Super friendly staff, nice clean conditions, will stay again for sure

2025-09-09 • via Nuitee
H
Huda
8
Pros:

Det var en underbar dag men det känns liten

2025-09-04 • via Nuitee
O
Ozan
8
Nöjd i helhet
Pros:

Sluddrig personal i Receptionen, gällande Ala carte restuarang, vart lovad och bokade fick ej bord man önskade. Personal i restuarang var trevlig och försökte lösa.

Trasig dusch hållare, service personal borde ha koll på det.

2025-09-01 • via Nuitee
C
Christian
6
Luktade avlopp på rummet.
Pros:

Hotellet är bra, smidigt med parkeringsgaraget. Nackdelen var att avloppet var täppt i handfatet. Sade till i receptionen två gånger men dom fixade det aldrig trots påminnelse. Rummet luktakte avlopp.

2025-08-29 • via Nuitee
A
Andreas
10
Pros:

Hade en grym upplevelse, positiv personal och ett otroligt trevligt och fräscht hotell!
5 plus

2025-08-28 • via Nuitee
S
Samir
10
Pros:

One of the best hotels in Gothenburg. Truly an amazing place with a great roof top spa, outdoor pool. The lobby is always a buzz with people and great service from the staff.

2025-08-23 • via Nuitee