SpringHill Suites by Marriott Boston Logan Airport Revere Beach

Booking was for 4 people. Pull out sofa we knew about and we were ok with it, but we were short pillows and sheets and had to ask for those and wait for a while and pick up all ourselves.

Only sodas available in the store were zero sugar or diet.

There were a few problems we encountered at the location. The sofa bed was hard to assemble and there were not enough blankets and comforters for all of us. We had to call the front desk and guessed what their number was because there were no labeled instructions on how to contact the front desk. As well as blankets, there were not enough towels for the 4 people we had with our party. Also, there was no coffee maker nor cups provided in the room. Finally, it would be nice if you posted the hours of breakfast times in the room. For the amount of money paid, the arrive could have been so much better.

Finally, the bed was so uncomfortable. It was stiff and it was hard to sleep on. We were dissatisfied with all these problems and more so to find out that we had to pay for parking as well!?? How is it that we spent $430 on one night stay!??? For that amount of money, we expected the service to be top-notch.

The elevators were ridiculous!!! We waited with so many other guests for the elevator. One elevator was broken and the other was very slow or did not work properly. It was very inconvenient.
The breakfast did not meet expectations. The staff, themselves, were amazing! They often ran out of food, like milk, yogurt, main entrees, or fruit.

Their so called breakfast was horrible they got rid of cereal and fresh fruit for kids. The milk cooler was empty and the yogurt cooler empty. People had to eat out of bowls as there were no more paper plates.
Front desk said due to busy weekend but we stayed there before and had same issue no food that time we were told it was because they did not receive their delivery.
The room we stayed in had a chair in it that was stained and disgusting. Only one elevator working out of the two they have this was an issue the last time we stayed also.

I prepaid a Double Queen with a sofa bed, Ocean view, upon arrival around 7:30pm they said my actual room wasn’t available, and they could offer me a partial Ocean View with free parking, whatever, but this tells a lot logically.

In our partial ocean view (or hotel bar view) our room was two towels, so this tells me housekeeping either doesn’t have a list of 4 people staying in our room, or they gave my room away. Nevertheless this whatever, try to call a few times for more towels and cant get anyone to answer the phone. I used hand towels to dry off, great. Next morning breakfast, everything is gone at 9am, i went to ask if they will replenish the food and two women on their phones said, Oh, theres only one person working the breakfast like I was suggesting this one person wasn’t doing a good job, my bad ladies, back to you phones. Why should I care if theres one person, perhaps get one woman off their phone to help the one guy. I did the non refundable option for the breakfast and my family went to starbucks. Not great, you can only get by on good looks for so long. Perhaps you should make it a policy to not allow your staff to get so high you cant see your eyes? I discourage you from staying here. Cheers!

Difficulté pour être assis au petit déjeuner, manque de choix au petit déjeuner. Beaucoup d'attente pour prendre l'ascenseur

Shuttles were not always the quickest

elevator took over 20min yo come to floor then we got stuck on it luckily they got ud out 15min later .pool was closed.

Mehr Plätze beim Frühstück wären gut.

Expensive

The sofa bed was not possible to sleep on…for kids maybe ok but for adults not recommended. It was not cleaned below the sofa😬