InTown Suites Extended Stay Columbus OH - North

I Left October 15th 2026 As I Was Packing A Roach Ran Across The Floor Mold Growing Out Of The Exhaust Fan In The Bathroom I Want My Money Back

No limpio

My drive time for my job but not anything reflecting this location.

SHIT LOAD OF ROACHES

The pictures of the hotel online makes the hotel look good but once you get the actual room stove doesn't work its dirty poor upkeeping

Everything, the corridor to the rooms is so hot you can hardly breath to/ from your room, the elevator is the same it looks like a warehouse elevator. Tha aircondition was leaking water, the staff told me to place a bucket underneath but it leaked all my stay until the carpet was so wet it made the room smell awfull, horrible experience this is a warehouse not a hotel.

There is nothing wrong with this place. It's awsome

I didn't like the fact that in order to go outside and smoke, I had to go down a hallway that had wet carpet, and then it smelled like mildew and dog! I also didn't like the fact that there were roaches and the exterminator never showed up at the scheduled time. I also didn't like the fact that someone DIED in room 310, or the fact that I was told while reactivating my key, that suddenly stopped working 2 days before my checkout date, that I couldn't renew my stay on my renewal date and I had to leave because someone booked the room which makes no sense because how can someone book an already occupied room!!! My experience was horrible and I definitely wouold NOT recommend!!

Everything. The room was dirty and smell like death. The manager was illiterate and didn't even know general service dog ada law. She threatened to kick me and my wife out because of our service dogs. Corporate is ridiculous and just clueless. Waiting to start lawsuit as we speak.

Booking.com deducted $50 from my card but never made a reservation with Intown Suites as a result the hotel had no record of me. Upon arrival the hotel did not have my reservation and I had to wait over 5 hrs until I could get a clean room. However I requested a refund from booking.com and still waiting for my refund. Total scam artist!!!!!

For one thing, at the time of booking, I wasn’t made aware that the office closed at 7 PM. When I read this on the confirmation I was sent, I tried to contact the property letting them know that I would be arriving late. No one responded to my email and no one answered the phone. When I arrived at the property at 7:02 PM, the floating manager, Holly informed me that I was considered a “no-show”, and charged one night’s stay. The rest of my reservation had been cancelled. She said the system automatically shut down at 7, and nothing could be done until the next morning. (Because of that, I had to find alternate lodging on the fly.) The property has a “no refunds” policy; however, I requested a refund based on the circumstances, and Holly assured me that she would put a note in my file. It has been over two weeks and still NO REFUND and NO RESPONSE from corporate. First and last time I book with InTown Suites!!!!!