Level Chicago - River North

Hotels
Independent
8.8 (209 reviews)
369 W Grand Ave, Chicago, Illinois, 60654 , Chicago , US

Pets allowed

Facilities

Fitness facilities
Health or beauty spa nearby
Free WiFi
24-hour front desk
Luggage storage
Concierge service
Wheelchair accessible
Outdoor pool - seasonal
Outdoor furniture
Elevator
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Good amenities
Cons:
Cleanliness issues
Poor communication
Lack of certain amenities

Categories

Cleanliness
7.91
Multiple reviews mentioned cleanliness issues such as sticky floors and stained sheets.
Service
9.38
Overall positive sentiment about the front desk staff being friendly and attentive.
Location
9.42
Many reviews highlighted the perfect location and great views.
Room Quality
8.37
Positive remarks about room quality, though some rooms lacked amenities like working phones.
Amenities
8.9
Amenities appeared good, but some guests mentioned the lack of ice machines as a downside.
Value for Money
8.86
Overall value was perceived positively based on location and amenities.
Food and Beverage
8.41
Not directly mentioned; assigned a score reflective of general sentiment.
Overall Experience
9.18
A combination of positive reviews indicating a strong overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 04:18

Property Description

Luxurious Amenities
Indulge in our upscale hotel's luxurious amenities including a fitness center, a seasonal outdoor pool, and bicycles to rent for exploring the city.

Convenient Services
Enjoy complimentary wireless internet access, concierge services, and barbecue grills at your disposal during your stay. Self parking is available for your convenience.

Cozy Accommodations
Relax in one of our 99 individually furnished guestrooms with fully equipped kitchens, private balconies, and premium bedding. Stay entertained with flat-screen TVs and stay connected with free Wi-Fi.

With a stay at Level Chicago - River North, immerse yourself in a centrally located upscale hotel in Chicago, minutes away from popular attractions. Book now for a memorable experience!

Important information:

  • The seasonal pool will be open from May 01 to September 30.
  • Cashless payment methods are available for all transactions.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Property Policies

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • General

    Guest accommodation is sealed after cleaning

  • Check-in & Check-out

    Contactless check-out is available

See all policies

Location

Guest Reviews

8.8
Based on 209 reviews
Cleanliness: 7.91
Service: 9.38
Location: 9.42
Room Quality: 8.37
Amenities: 8.9
Value for Money: 8.86
Food and Beverage: 8.41
Overall Experience: 9.18
P
Patrice
10
Pros:

The staff

2025-10-11 via Nuitee
C
Constance
10
Pros:

This is one of the nicest hotels I have stayed in (and I travel almost weekly).
Floor to ceiling windows with incredible views of the city and the water.
It is within walking distance of my favorite Chicago restaurants.
I will be back!

2025-10-10 via Nuitee
A
Anna family
10
Pros:

Well laid out room. Clean, comfortable, friendly staff with an excellent location in River North.

2025-10-08 via Nuitee
R
Randy
10
Pros:

Beautiful luxury condo. Didnt feel much like a hotel.

2025-10-07 via Nuitee
K
Kimate
10
Pros:

Great location and weight room

2025-10-05 via Nuitee
A
Alex
10
Pros:

Very clean, no noise. Walkable locations

2025-10-04 via Nuitee
J
julio
10
Pros:

The building and the apartment was excellent

2025-10-02 via Nuitee
J
Jose partner
4
Pros:

The pictures on your site show a beautiful view of downtown. Our room was facing an alley with the view of the back of a brick apartment/condo complex. And 2 of those condos had their loud barking dogs on their back patios. What was the point of getting an “executive suite” with a balcony to stare at that and not even enjoy quiet? At least give me an option and ask me if I want to pay for a room with a view or not. The room telephone did not work, it wasn’t even connected when I tried it. After connecting I still could not place a call to the receptionist. And no ice machines? I get it, there is ann ice tray in the freezer, but by the time it freezes? C’mon!

2025-09-24 via Nuitee
B
Butch
8
Pros:

Close to any and everything u wanna do highly suggested place to stay

2025-09-19 via Nuitee
P
Patrice
10
One of my favs
Pros:

Love the location and the friendly staff.

2025-09-19 via Nuitee
K
Kent partner
10
Pros:

The room was awesome. Clean and beautiful

2025-09-16 via Nuitee
K
Kahleila partner
10
Pros:

The location is perfect and the view was amazing .

2025-09-15 via Nuitee
M
Maria partner
10
Pros:

This was our first time in Chicago, and we loved it. Reading some of the reviews, we were a little skeptical, but I am so glad we kept our reservation. The front desk personnel were welcoming and friendly. The room was clean and spacious, and the amenities the hotel provided were great. We will definitely be returning.

2025-09-14 via Nuitee
K
Kisa friends
8
Pros:

The view was the focal point. The sheets however had stains. Floor was sticky and dirty. No toothpaste or brushes in the room. And no water either

2025-09-12 via Nuitee
D
DIANE partner
10
Pros:

Excellent hotel if you have dogs.

2025-09-11 via Nuitee
C
Christena partner
10
Pros:

I love everything about this hotel. Just beautiful and clean.

2025-09-09 via Nuitee
A
Ankit family
6
Pros:

Rooms could be updated. Staff was under trained. Amenities very nice, used family room daily with our toddler. Pool deck very modern and new

2025-09-08 via Nuitee
M
Michelle partner
10
Pros:

Great view, very clean and secured

2025-09-06 via Nuitee
D
Daniela friends
10
Pros:

Room was really clean and amenities were great. Perfect for a small getaway

2025-09-06 via Nuitee
L
LINDA
10
My kinda home away from home
Pros:

Perfect location. Great private owned restaurants. Museums nearby. Walking on the Riverwalk. Art. Music. Safe community. And all the dogs you want to see enjoying life at the dog parks

2025-09-04 via Nuitee