Hotel Qoya Palace - Machupicchu

I would come back.

Very good place

Amabilidad del personal de recepción

I couldn't sleep because I could hear everything and am a deep sleeper. When I arrived, insects were in the room, and they moved me to another room with three beds. In the new room, I tried to rearrange the bed, and there were oranges under the bed, which meant it wasn't cleaned properly. Also, there was no heater or hot water, only lukewarm water.

Quartos com cama confortáveis, delicioso café da manhã, funcionários simpáticos.

Muy amables el personal del hotel

Mi experiencia en el Qoya Palace fue excelente. La ubicación es perfecta, cerca de todo en Aguas Calientes y muy cómoda para quienes van a Machu Picchu. El hotel es elegante, limpio y con detalles que hacen la estadía especial. El personal fue muy amable y atento en todo momento, siempre dispuestos a ayudar. Las habitaciones son amplias, cómodas. El desayuno estuvo delicioso y variado, ideal para empezar el día antes de la excursión. Sin duda, un lugar altamente recomendable para hospedarse

Hotel muy bonito en muy buenas condiciones, el servicio del Personal excelente, el desayuno el horario muy corto y poco variado, aceptar pago con Tarjetas de Cualquier Banco si cobro de Comisiones.

Limpio

Location

very nice hotel, good one compare to other ones in AC. Modern facilities. Breakfast spot is wonderful !

I liked the good location near the train station. But Aguas Calientes is so tiny, you can get anywhere in little time.
The entire hotel looks very good, very modern and it is very clean!
Their services are terrible, tough: very poor breakfast, very cold room (with no heating at all!), barely running warm water (had to leave the water run until it became warmer).
Very kind staff, comfortable lobby.
I loved the 7th floor where they served breakfast: stunning views of the Urubamba!

Great service. Staff is very friendly. Breakfast ontime.

Buen lugar

My stay at Qoya Palace - Machupicchu was fantastic! From the moment I arrived, the hotel staff provided exceptional service, even arranging a pickup from the train station, which made my arrival seamless and stress-free.

The hotel itself is beautiful. The staff was friendly, attentive, and always willing to help with recommendations or any requests.

The location was perfect—close to everything in Aguas Calientes, yet still peaceful. Breakfast was great, with a nice selection of fresh options to start the day. I highly recommend Qoya Palace for anyone visiting Machu Picchu!

This is a good property in a quiet but central location. The included breakfast on the rooftop is very nice and tasty with fresh coffee, juice, fruit, eggs, toast and avocado. Comfortable rooms and good hot water and AC!

We booked through hotels.com because of the description provided on their site, which is not at all accurate. Although there were some things that were acceptable, this hotel should not be highly rated as the accommodations simply are not in line with inflated the price it is offered at.

Positives: First, the staff was nice enough and the building was somewhat clean. The elevator worked, the beds are firm but comfortable enough, and the 7th floor breakfast area has a nice view (when sitting down) but don’t look below the window level. The outside air was cold when we were there in February but the staff kindly provided a portable heater, which made a huge difference in our comfort level.

Mediocre stuff: Breakfast was just okay and included cooked to order eggs, fresh fruit, cold rolls, small slices of ham product, cheese, coffee, tea and juice. However, there was no breakfast available at all on the day we went to see the Citadel (even though I verified with them twice the night before). Breakfast is typically served from 6-8 a.m. but the inconsistency left us to scramble for something to eat before we left. We met the gentleman that serves breakfast at 6:20 in the elevator (he was just getting out of bed); he was apologetic and followed us to the lobby to unlock the front entrance so that we could leave the building.

Now, on to negatives:

1 - We made the mistake of accepting an offer to let them clean our room; we were required to surrender our room key fo