Hotel Puerto Amazonico

Hotels
4.3 (43 reviews)
Avenida Leon Velarde n° 1080 , Puerto Maldonado , pe

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Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Luggage storage
Tour desk
Private check-in/check-out
Shuttle service (additional charge)
Outdoor furniture
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Location
Standard service in some cases
Cons:
Poor cleanliness
Bad overall experience
Broken amenities

Categories

Cleanliness
1.83
Many reviews indicate rooms are dirty, bathrooms are filthy, and overall hygiene is unacceptable.
Service
6.3
Mixed sentiments; some mention poor attention from staff but others highlight standard service experiences.
Location
6.84
Some reviews acknowledge a decent location, serving as a potential positive aspect despite other issues.
Room Quality
2.79
Frequent complaints about broken appliances and overall disrepair of rooms.
Amenities
3.82
Amenities frequently mentioned as lacking and not functioning, with many complaints about the pool and elevator.
Value for Money
5.78
Some guests feel they did not get what they paid for, but others suggest it’s typical for budget accommodations.
Food and Beverage
1.83
Significant dissatisfaction with breakfast and food options, described as inadequate and poorly managed.
Overall Experience
2.8
Most reviews reflect a highly negative experience, with multiple issues reported across facilities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 02:47

Property Description

Luxurious Amenities and Scenic Views
Hotel Puerto Amazonico boasts an outdoor swimming pool with a hot tub, offering breathtaking views of the surrounding scenery from every room. The rooms feature free Wi-Fi, air conditioning, flat-screen cable TV, and private bathrooms. Some rooms even come with relaxing baths for guests to unwind.

Delicious Dining Experience
Guests can start their day with a delectable American breakfast, complete with a variety of tropical fruits and regional breads. The perfect way to fuel up for a day of exploration and adventure in Puerto Maldonado.

Convenient Location and Exciting Excursions
Situated on the city's main avenue, the hotel is conveniently located just 10 blocks from the Obelisk and 1 km from Continental Bridge. Additionally, guests can easily arrange shuttles to Aldamiz Airport and exciting programs in Tambopata. Don't miss the chance to explore Sandoval Lake, only a 2-hour journey by lake and on foot.

Experience luxury, convenience, and adventure at Hotel Puerto Amazonico. Book your stay now for an unforgettable getaway.

Important information:

Guests must provide their flight details so that the property can schedule and secure airport shuttle.

Based on local tax laws, Peruvian citizens (and foreigners staying more than 59 days in Peru) must pay an additional fee of 18%. To be exempt from this 18% additional fee (IVA), a copy of the immigration card and passport must be presented.
Please note both documents are required for fee exemption. Guests who are not able to present both documents will be required to pay the fee.
Foreign business travelers who require a printed invoice, will also be charged the additional 18% regardless of the length of their stay in Peru. This fee is not automatically calculated in the total costs for the reservation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:30 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is needed) and charges may be applicable.

Location

Guest Reviews

4.3
Based on 43 reviews
Cleanliness: 1.83
Service: 6.3
Location: 6.84
Room Quality: 2.79
Amenities: 3.82
Value for Money: 5.78
Food and Beverage: 1.83
Overall Experience: 2.8
M
MAMANI YANAPA • solo_traveller • pe
6
Bien por la ubicación, sin embargo sus precios son muy elevados para la calidad de la atención
Pros:

Su ubicación y el material de construcción

Cons:

Estaba sucio en el baño y en la misma habiatcion, debajo de la cama colillas de cigarro y otros

2025-12-27 • via Nuitee
N
Nábila • couple • br
2
Péssima.
Cons:

Quarto não foi limpo.

2025-12-26 • via Nuitee
J
Josehin • couple • pe
5
Mejorar atención y mejorar limpieza
Pros:

Fue mi primera estancia, no hay nada que me agrade

Cons:

Fue mi primera estancia, no hay nada que me agrade

2025-12-21 • via Nuitee
M
Michael • extended_group • bo
5
2025-12-21 • via Nuitee
J
Jordana • couple • pe
1
Horrible
Pros:

Lo único rescatable es que tiene buena ubicación (en relación con la plaza de armas, está aprox a unas 10 cuadras)

Cons:

El hotel es grande y tiene una infraestructura decente, como si en algún momento hubiese sido un lugar agradable. Actualmente, está descuidado, por donde vayas hay polvo, tierra, basura acumulada... la habitación estaba sucia, habían restos de uñas en el piso, presencia de hisopos y envases vacíos, las sábanas estaban manchadas, el baño olía mal y el inodoro estaba visiblemente sucio. La situación era insoportable, por lo que tuvimos que solicitar un reembolso y trasladarnos a otro sitio.

2025-12-20 • via Nuitee
M
Mônica Janaína • couple • br
1
Pros:

Gentileza dos funcionários

Cons:

Toda estrutura do hotel. Propaganda enganosa. As fotos são antigas e atualmente está tudo deteriorado. Velho, teia de aranha no banheiro. Café da manhã ruim.

2025-12-07 • via Nuitee
M
Michael • solo_traveller • bo
5
2025-11-28 • via Nuitee
G
Gil • solo_traveller • br
5
2025-11-27 • via Nuitee
M
Marcos Paulo • extended_group • br
1
Péssimo, elevador quebrado, quarto imundo, sujo! Não recomendo.
Pros:

Nada

Cons:

Tudo

2025-11-27 • via Nuitee
R
ricsy judit • couple • pe
3
2025-10-24 • via Nuitee
M
Marcia • couple • br
3
Pros:

Infelizmente insatisfação

Cons:

Agua gelada ..quarto sujo....cheiro mofo ...poeira

2025-10-23 • via Nuitee
M
Maria • solo_traveller • pe
8
Pros:

Ubicación

Cons:

La piscina y sin ascensor

2025-10-21 • via Nuitee
O
Osvaldo • couple • br
2
Propaganda enganosa.
Pros:

Nada

Cons:

Limpeza péssima
Elevador parado há um ano
Café da manhã péssimo

2025-10-14 • via Nuitee
S
Sandyla • couple • br
1
Não recomendo.
Pros:

Nada

Cons:

Lugar sujo, elevador quebrado, café da manhã horrível, péssimo atendimento, funcionário colocou dificuldade para fazer o pagamento no cartão.

2025-10-12 • via Nuitee
M
Moncada López • couple • pe
2
Mala experiencia
Pros:

No

Cons:

Ascensor inoperativo
Aire acondicionado malísimo
No había piscina estaba en mantenimiento

2025-10-06 • via Nuitee
L
Luis Rasmussen • solo_traveller • pe
1
Desastre el hotel puerto amazonas de puerto Maldonado
Pros:

Nada , la Piscina sucia , el aire acondicionado no funcionaba bien , arañas en la habitación , para remate dejo mis cosas en la habitación con seguro y encuentro la habitación abierta y mis cosas expuestas. Una pésima experiencia , la Picina recién estuvo habilitada ayer domingo 5 en la noche , el desayuno sin comentarios preferí salir a tomar desayuno en la calle .

Cons:

El servicio pésimo no limpian las habitaciones , a pesar que el check-out es a las 11 me estaban botando prácticamente antes y con esa escusa dejaron mi habitación abierta .

2025-10-06 • via Nuitee
M
Magali • solo_traveller • pe
2
2025-10-04 • via Nuitee
U
URBANO • couple • br
1
Estava imundo, ar condicionado sem funcionar, elevador quebrado, persianas caindo, cabelo na cama, café da manhã ridícul
Pros:

Nada

Cons:

Tudo.

2025-09-30 • via Nuitee
I
Ianna • solo_traveller • br
3
Ruim
Cons:

Elevador não funcionava.
Wifi com sinal péssimo, não foi possível trabalhar.
E o pior de todos, banheiro EXTREMAMENTE sujo, cabelos espalhados, assento sujo, pedaço de camisinha no chão, pia suja.
E sobre o café da manhã não detalharam sobre, quando fui ver era um lanche deixado no pacote na mesa do café.
Tentei um desconto amigável com o recepcionista em prol de superar todas essas falhas, não houve acordo. Não recomendo.

2025-09-28 • via Nuitee
E
Edmilson • couple • br
1
A pior estadia possível: lugar sujo, fedido, sem higiene e sem condições de receber hóspedes.”
Pros:

Absolutamente nada

Cons:

Péssimo! O hotel está em completa decadência. O elevador não funciona, os banheiros são imundos, fedidos e sem qualquer higiene. As roupas de cama têm cheiro ruim, o ambiente é sujo e malcuidado. As pessoas parecem desmotivadas e o lugar transmite total abandono.

O “café da manhã” é inacreditável: apenas um saco com uma maca, tudo sujo, e uma garrafa de água quente encardida com um pote de café igualmente sujo. Não há água potável disponível de forma adequada – apenas um garrafão aberto, pegando poeira, com um único copo para todos usarem.

Não existe a menor condição de hospedar alguém aqui. Lugar sujo, fedido e sem qualquer cuidado com o hóspede. Não recomendo de forma alguma!

2025-09-20 • via Nuitee