Portal House Apartments

Location was great, cleanliness and breakfast as well. Friendly staff. Comfortable bed. The only thing was that the AC was working so poorly. I could never really tell if it was working at all. I could see the receptionist change the AC settings in the hallway, but if any cold air was entering my room, I didn't notice.

I would definately come back (and hope to do so next year), but because of the hot room (=bad sleep) I would avoid the summer. Otherwise I would highly recommend this hotel.

A hotel with amazing staff and an extremely helpful owner manager.
Beautiful art deco style decor throughout and a lift to all floors as well as stairs, if you would prefer.
The reception area is very well kept and the dining area, of to the right, is also.
The rooms are delightful, we had good views of the terrace below and could see the main tower in the square from both windows. We had room 8.1 which I believe was a larger bed.
Stacks of choice for breakfast, meats & cheeses, cooked eggs & bacon, pastries, cereal, fruit and tea & coffee.
We had booked an Auschwitz trip for 0900 Sunday but that got changed to an 0520 pick up, yes, not a typo!
The owner/manger, who's name I still can't pronounce, made us a breakfast bag for pick up at 0445, what an absolute star. If that isn't pushing the boundaries I don't know what is.
Auschwitz is a very long day, with a very early start, it was a bit too much for me, as I suffer with many ailments.
Please be prepared! Buy any mars bars, sweets, drinks and food before you go, as the vending machines at the site are horrifically expensive.
It's a 2 minute walk to the main square, where you are spoilt for choice for menus, drinks & desserts.
We would happily stay here again and would not bother looking anywhere else.

Great stay at Portal. Amazing location, a 3 minute walk to the square.

Everything was clean, breakfast was plentiful and the staff was very helpful.

Breakfast was very good every day. Staff friendly and helpful. Loved the kitchen.

The hotel was quiet and very convenient to the centre of Krakow with restaurants close by. The staff were friendly and helpful. Breakfast was enjoyable with a wide variety of foods. We had a very pleasurable stay and would highly recommend staying there.

Room spotless, staff friendly, breakfast superb

We stayed 3 nights. This hotel was excellent. The staff was fantastic, our room was clean and large and the breakfast was great. Walking distance to the many restaurants.

The location offered easy access to dining and nightlife of Old Towm, but is on a quiet side street. The apartment was very comfortable, with a bedroom sitting area and kitchenette if you wanted to prepare meals.

The hotel is around the corner from the main square and is very walkable to all sites, the train station, and tram options. The room was clean and comfortable, and the staff was very accommodating and friendly. The included breakfast was adequate with a small variety of options. My only negative is this, my room faced the front of the hotel and the street and I could not sleep with the window open at night due to the noise. However, when I closed the window, the soundproofing worked great but it was then warm in the room.

Centrally located to town square. The staff was very helpful.

Everything was perfect. Staff were helpful and accommodating. Location is within short walking distance to attractions. Lots of places to eat in the area. Breakfast buffet was excellent. Each day they varied the hot food selection and salads. Room was spacious. Bathroom was spacious. AC/heating is centralized so can't control the temperature within the room. Hot water and water pressure worked. I enjoyed my stay at Portal.

Great location and friendly staff. Communication was excellent and helpful. They texted us when our room was ready. Rooms clean and spacious, beds comfortable. Breakfast was good. Would stay here again.

What a wonderful stay we had at portal apartments. Very good location. Accessible.
I would like to say that the showers were great but maybe having a wet room would be an upgrade. My mum fell getting into the shower.
There is no spa on site as like it states on Expedia but they have people come in for massages reasonable priced too! Lovely little balcony. Breakfast was great those cakes were to die for.
Many thanks for a lovely stay.

Leanne

The only negative of this hotel was the air conditioning - the system is controlled by the staff and it is shared between rooms. For some reason the staff turn of the air conditioning on our third night and we had to go downstairs at midnight to have them turn it back on.

Too noisy

The staff at the front desk were friendly and offered some great advice when asked about a few of the places I was thinking about visiting. The building sits on a relatively quiet street in the old town, so it is convenient but not as loud as I would imagine other locations might be. The room was clean and spacious but the bed was a little firm for my liking. Despite that, I would definitely stay here again.

Very nice and helpful people at the desk and we enjoyed the breakfasts which were different every day. Apartment was beautiful with plenty of storage and we enjoyed the balcony. My only problem, being a short person, was getting in and out of the tub which had very high sides.

Great location. Have to call the front office to turn on/off and adjust AC....no control in room. Have to be buzzed in anytime you want to enter the hotel.

Portal House apartments are in a super location only 300 meters from Old Town square literally a three or four minute walk. Rooms were spacious and well maintained. Like MANY places in Europe the building has air conditioning but each individual room doesn't control it. Having said that I left yesterday and it was 93 degrees and the room was comfortable better than other places I've stayed as far as room temperature.

This was our second stay here and it is in a perfect location for enjoying all that Krakow has to offer. It is exceptionally clean both in public areas and in the room. The breakfast is basic but good enough to set you up for a days sightseeing.