Facilities

Boat tours nearby
Health or beauty spa nearby
Express check-out
Free WiFi
24-hour front desk
Express check-in/check-out
Sauna
Concierge service
Wheelchair accessible
Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Cons:
Breakfast quality
Parking costs

Categories

Cleanliness
8.54
Most reviews mentioned clean rooms and good upkeep.
Service
8.91
Friendly staff were mentioned positively in several reviews.
Location
9.05
Highlighted as great with access to attractions and eateries.
Room Quality
8.6
Rooms are generally spacious and well-maintained.
Amenities
8.53
Amenities received mixed feedback with some issues mentioned.
Value for Money
8.28
Some complaints about the breakfast pricing relative to quality.
Food and Beverage
8.15
Breakfast was noted as a downside, affecting overall perception.
Overall Experience
8.71
Overall positive experiences with notable issues addressed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 19:47

Property Description

Recreational Opportunities: Enjoy our indoor pool, sauna, and 24-hour fitness center for a relaxing stay.
Dining Experience: Indulge at Waterview restaurant and bar or grab a bite at the cafe.
Event Spaces: Host your event with ease using our 25,000 square feet of conference space and 15 meeting rooms.

Book now for an unforgettable stay at Voco Chicago Downtown, an IHG Hotel, conveniently located in the heart of Chicago near major attractions like Chicago Theatre.

Important information:

  • Pool access available from 5:00 AM to 11:00 PM.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Parking height restrictions apply.
  • Cashless payment methods are available for all transactions.
  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

See all policies

Location

Guest Reviews

8.6
Based on 472 reviews
Cleanliness: 8.54
Service: 8.91
Location: 9.05
Room Quality: 8.6
Amenities: 8.53
Value for Money: 8.28
Food and Beverage: 8.15
Overall Experience: 8.71
R
Roberto
10
Pros:

.

2025-10-11 • via Nuitee
S
Sarah • partner
2
Pros:

Staff no helpful & parking was ridiculous & tried to charge me twice

2025-10-11 • via Nuitee
S
Steven
10
Pros:

Nice room with a beautiful view!

2025-10-11 • via Nuitee
D
Drashti
8
Pros:

Good

2025-10-10 • via Nuitee
H
Hunter
8
Pros:

Nice spot, perfect location

2025-10-08 • via Nuitee
S
Sahar
10
Pros:

I liked everything about this hotel, and had a great time there, no problem with this property 👍👍👍

2025-10-08 • via Nuitee
V
Victoria
10
Pros:

Lovely stay in the center of Chicago. Great access to the river. Wonderful views!

2025-10-06 • via Nuitee
S
Sabryna • partner
10
Pros:

Wonderful experience will definitely stay again! Kenny at the front desk was great. Hotel was beautiful & the view from our room was amazing! Great location convenient for walking all over the city!

2025-10-06 • via Nuitee
J
Joyce • family
10
Pros:

We always stay at this hotel when visiting our granddaughter who works in Chicago.
Best night sleep I’ve had in a long time. Very comfortable beds & very quiet rooms. Nice bathroom & shower. Love the Nespresso coffee machine. And finally a beautiful view of the river & city.

2025-10-06 • via Nuitee
A
Angelina
10
Pros:

Clean room , good staff

2025-10-06 • via Nuitee
B
Brian • friends
10
Pros:

The staff were phenomenal. The location is great and everything was super clean. 10/10 experience

2025-10-06 • via Nuitee
M
Morgan
4
Pros:

The water purifier was coming out extremely slow on our floor, and the next day no water was coming out at all. We had to go to another floor to refill. Also, we left for the day and had no sign on our door for do not disturb. Upon our return, there was a “out and about” sign on our door handle on the outside we had not placed, and our room hadn’t been serviced/towels replaced/beds made.

2025-10-05 • via Nuitee
A
Annia • partner
10
Pros:

Very clean, beautiful view from our room

2025-10-05 • via Nuitee
Q
Quinzola • partner
2
Pros:

I received horrible service from the manger Bon and front desk staff Alonzo - I will NEVER visit this organization and will be filing a formal complaint

2025-10-05 • via Nuitee
S
Sokhotey • family
10
Pros:

Every staff interaction was great; very pleasant. We stayed for the weekend with adjoining rooms which worked well with our teenagers. Pool area was lovely.

2025-10-05 • via Nuitee
H
Hussein • friends
2
Pros:

I was supposed to get my room key at 4:00. I didn't get it until 5:20. I wanted to see the river from my room, and that's what I asked for, but it wasn't. It was a crappy room.

2025-10-05 • via Nuitee
M
Milly • friends
8
Pros:

Room was very clean and organized and cold when we arrived.

2025-10-03 • via Nuitee
Z
Zania
10
Pros:

Extremely kind, and sweet staff, room was absolutely gorgeous. Housekeeping was so nice ! Over all beautiful hotel, and great stay

2025-10-03 • via Nuitee
E
EBONI • partner
8
Pros:

The property is nice, there is an onsite restaurant which is convenient, I didn’t try it because we already had reservations elsewhere, each night of our stay. It’s a bit of a maze getting from the parking to the room, but in my experience with downtown hotels, they are all like this. You do get in/out privileges for parking which is nice, and the parking isn’t as expensive as I’ve paid in the past. Tv was malfunctioning during our stay which was upsetting for my husband. Breakfast and coffee onsite but plenty of coffee shops nearby less than 5 minute walk. I would recommend traveling with friends or companion for safety reasons. Rooms are spacious, no microwave inside the room.

2025-10-01 • via Nuitee
K
Karen • family
6
Pros:

Everything was good except the shower was not ready for us. The shower head was the kind that you could adjust at different levels and it was pretty much stripped and you had to hold it or it would fall. They offered to come and fix it but we declined. Also we did not housekeeping service the second and last day of our stay which meant we had dirty coffee cups and glasses as well as towels. We had a sign up that said Out and About thinking they would come while we were gone but that didn’t happen . The staff was extremely pleasant and the facility was clean.

2025-09-30 • via Nuitee