MainStay Suites Dallas Northwest - Irving

Hotels
•
Main Stay Suites
7.7 (233 reviews)
2208 Royal Lane Building B , Dallas , US
+1 972-247-1300

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Lift / Elevator
See all facilities

Review Highlights

Pros:
Good value / budget-friendly
Large rooms and comfortable beds
In-room fridge, microwave, dishwasher
Convenient location near food/grocery
Helpful night staff noted by some guests
Cons:
Dirty rooms / soiled sheets / bad odors
Understaffed / rude or slow front desk service
Limited breakfast variety / few breakfast items
Broken fixtures and furniture (door handles, elevator, sliding door)
Check-in delays and key-card issues

Categories

Cleanliness
4
Multiple reviews describe dirty rooms, soiled/used sheets, dusty carpeting, bad odors and guests needing to change sheets themselves; cleanliness is a clear weakness.
Service
6
Front-desk issues reported (rude staff, slow check-in, unreturned manager callbacks) but several mentions of a helpful night staff member; mixed service performance yields a below-average score.
Location
10
Several reviewers noted a convenient location near downtown Dallas and food/grocery options; despite one comment about a rough area, location is consistently praised and scored highly to reflect strong accessibility.
Room Quality
7
Rooms are described as large with comfortable beds by some guests, but others reported broken furniture, doors falling off, smoky/stinky or dusty rooms; overall moderate room quality.
Amenities
10
Guests specifically praised in-room amenities (fridge, microwave, dishwasher) and found basic facilities adequate; elevators and some shared areas had issues but in-room amenities are strong.
Value for Money
10
Multiple reviewers explicitly cited good price/value and noted they would stay again when on a budget; value is a consistent positive for this property.
Food and Beverage
6
Breakfast received mixed-to-negative feedback (very few items, limited variety) with one reviewer calling it outstanding; overall slightly below average for F&B.
Overall Experience
8.6
Mixed overall impressions: comfortable beds and good value contrasted with cleanliness and front-desk/service problems. The stay is generally acceptable for budget travelers, reflected in a moderately positive overall score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:29

Property Description

Modern Accommodations

MainStay Suites Dallas Northwest - Irving offers contemporary and comfortable rooms equipped with a seating area, TV, and fridge for a relaxing stay.

Convenient Amenities

Enjoy the convenience of a 24-hour front desk, free WiFi, business center, gym, and free private parking during your visit.

Prime Location

Located just a short distance from major attractions like Dallas World Aquarium and AT&T Performing Arts Center, our hotel provides easy access to the best of Dallas.

Book your stay at MainStay Suites Dallas Northwest - Irving for a seamless and enjoyable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DFW

Location

Guest Reviews

7.7
Based on 233 reviews
Cleanliness: 4
Service: 6
Location: 10
Room Quality: 7
Amenities: 10
Value for Money: 10
Food and Beverage: 6
Overall Experience: 8.6
J
Jaina • couple • us
8
Pros:

I think breakfast can have more varieties. It wasn't much to choose from.

Cons:

Hotel is very nice but the breakfast could have been better

2026-10-31 • via Nuitee
G
Guillermo • couple • us
3
2026-10-15 • via Nuitee
J
Jake • solo_traveller • us
10
2026-10-13 • via Nuitee
J
Jonathan • solo_traveller • us
8
2026-10-13 • via Nuitee
K
Korbin • couple • us
3
Booked a room with 2 beds and was placed in the wrong room!
2026-10-12 • via Nuitee
O
Olatunji • solo_traveller • ng
9
Pros:

The property was good

Cons:

The receptionist was rude

2026-09-14 • via Nuitee
R
Roberto • couple • us
10
2026-09-08 • via Nuitee
C
Coulton • solo_traveller • us
10
2026-09-07 • via Nuitee
T
Tendria • family_with_children • us
1
Filthy. If I could give a zero, I would
Pros:

The guy that was there that night tried to help us as best he could, but he was literally the only person on staff.

Cons:

Well, for starters, our room was dirty. Our beds were already slept in with food crumbs and we were moved to another room that was dirty and we had to change our own sheets. Keep in mind. We just left the airport and arrived around one something in the morning.
I have an entire video, but for some reason, I cannot submit that on this app. I’ll just take it to Google. But the picture below literally shows how the sheets looked as soon as we pull back the comforter to get in bed.

2026-08-28 • via Nuitee
A
Anthony • couple • us
6
I’ll probably won’t stay here again
Pros:

It was nice and clean really comfortable beds

Cons:

It took about a hour to get my room ready

2026-08-27 • via Nuitee
J
JaTavious • family_with_children • us
10
2026-08-02 • via Nuitee
O
Ortencia • couple • us
1
2026-07-24 • via Nuitee
J
Jacy • solo_traveller • us
8
2026-07-22 • via Nuitee
R
Raymond • family_with_children • us
1
2026-07-22 • via Nuitee
W
Wachtendorf • family_with_children • us
2
It’s wasn’t a good stay and the hotel seems very under staff. I don’t recommend anyone staying here unless you know what
Pros:

Our doors locked and we didn’t get bitten by bed bugs. The night person was way nicer and he did what he could to make it right.

Cons:

Our rooms were not ready when we got there at 6pm. The front desk lady really didn’t care. She made it seem like it was pretty normal for not having the rooms prepared. All of our key cards stopped working in the morning way before we checked out (like around 7am). All the rooms smelled off and the fire kept going off on room 303 when someone takes a hot shower. Room 408 door literally fell off the door. The night desk person fixed it right away.

2026-07-20 • via Nuitee
K
Kenneth • solo_traveller • us
8
Pros:

Breakfast was outstanding!

2026-07-14 • via Nuitee
T
Tishika • couple • us
1
2026-07-09 • via Nuitee
A
Audrey • family_with_children • ch
8
Merci pour l’hébergement!
Pros:

Pleins d’équipements comme micro-ondes, lave vaisselle pour le prix de la chambre c’est vraiment super !

Cons:

Juste mettre à jour sur Booking qu’il n’y a PAS besoin de réserver un place de parking. Car je me suis un peu stressée pour essayer de joindre l’hôtel pour réserver une place mais finalement pas besoin, c’est gratuit

2026-07-06 • via Nuitee
M
Mia • couple • us
3
Upset with booking here. We arrived and they put us in a room that was not clean. The handle to the door was also broke.
Cons:

It was in a rough area

2026-07-06 • via Nuitee
C
Chigozirim • couple • us
3
I don’t like it
Pros:

Nothing

Cons:

Many appliances not working, staff kept me waiting so long to check me in after my hours of driving, bed cover do old

2026-07-05 • via Nuitee