LOL-HA Cancún Hotel Boutique

Hotels
8.2 (1707 reviews)
Jesús Martínez Ross SM307 MZ344 LT1 , Cancún , mx

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Facilities

Offsite parking discounted rates available
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Safety deposit box
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Review Highlights

Pros:
Friendly staff
Clean rooms
Good breakfast
Cons:
Difficult access during rain
Slow service during breakfast

Categories

Cleanliness
7.91
The hotel was very clean and well-maintained. However, access was difficult due to road conditions.
Service
8.88
Staff were friendly and accommodating, providing great assistance during our stay.
Location
7.42
The location has some issues, such as rough roads and difficulty accessing the hotel in bad weather.
Room Quality
8.37
Rooms were spacious and comfortable, providing a great environment for relaxation.
Amenities
8.4
Good amenities, including a nice pool and decent breakfast options.
Value for Money
8.36
The hotel offers good value for the services and quality provided.
Food and Beverage
7.91
Breakfast was very good, but service at breakfast was slow on occasion.
Overall Experience
8.38
Overall, a satisfying experience with some minor issues regarding location and access.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 15:21

Property Description

Luxurious Accommodation with Stunning Pool Views
Located in Cancún, just 2 km from Cancun Underwater Museum, LOL-HA Hotel Boutique offers a serene escape with a garden, terrace, and on-site restaurant. The 3-star hotel provides modern amenities including free WiFi, room service, and a 24-hour front desk. Guests can enjoy a refreshing dip in the outdoor pool and unwind in rooms featuring air conditioning, flat-screen TVs, and picturesque pool views.

Convenient Location and Exceptional Service
With Cancun Government Palace and Cancun Bus Station within 12 km, LOL-HA Hotel Boutique is centrally situated for exploring the city. The hotel also offers free private parking and is only 7 km away from Cancún International Airport, ensuring a hassle-free stay for guests.

Relaxing Atmosphere and Personalized Comfort
Indulge in comfort with a private bathroom, free toiletries, and a hairdryer in each room at LOL-HA Hotel Boutique. Whether you're here for leisure or business, our tranquil setting and attentive staff guarantee a memorable experience. Book your stay now for a truly unforgettable getaway.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.2
Based on 1707 reviews
Cleanliness: 7.91
Service: 8.88
Location: 7.42
Room Quality: 8.37
Amenities: 8.4
Value for Money: 8.36
Food and Beverage: 7.91
Overall Experience: 8.38
L
lagas • couple • nl
5
Pros:

Doodeng als je er aan komt, lijkt net een spookstad waarbij je denkt dat het ergste zal gebeuren. Plus koud water en slecht urinor. Het personeel was erg vriendelijk, balkon deur kon niet op slot en we konden s-nachts meteen in een nieuwe kamer.

2026-02-12 • via Nuitee
F
Frédéric • family_with_children • fr
8
2026-02-12 • via Nuitee
M
Michelle • extended_group • ca
10
Perfecto! Gracias!
Pros:

LOL-HA was our one night stay while we were in transit, the rooms were very big, beautiful and very, very clean. The grounds were stunning with a beautiful big pool and an adorable spotless and delicious little restaurant.
Thank you so so much for having us. We will 100% be staying here again!

Cons:

N/A

2026-01-28 • via Nuitee
B
Boss • couple • us
10
I was pleasantly surprised by my experience.
Pros:

We left early and skipped breakfast since we were only there for a few hours due to our flight being canceled the day before.

Cons:

I wasn't a fan of the location when we arrived at night.

2026-01-27 • via Nuitee
F
Fleur • couple • au
7
2026-01-26 • via Nuitee
M
Mylène • solo_traveller • ca
9
Parfait.
Pros:

Propreté et près de l’aéroport. Très calme. Belle nuit de repos.

Cons:

Matelas un peu dur, mais c’est une question de goût.
Ils devraient mettre à disposition des clients du Chasse moustique à la réception.

2026-01-25 • via Nuitee
P
Pablo Andrés • extended_group • es
9
Pros:

La tranquilidad del lugar

Cons:

El acceso al lugar

2026-01-24 • via Nuitee
L
Livio • couple • it
8
1 notte a Cancun
Pros:

Ottima posizione al areoporto. Ottima camera spaziosa e pulita.
Ottimo lo staff.

Cons:

Nessun problema

2026-01-22 • via Nuitee
R
RAYMOND • solo_traveller • ca
10
Highly recommended
Pros:

Nice staff and clean room.

Cons:

None.

2026-01-19 • via Nuitee
J
Jeff • couple • us
1
We never stayed there due to dangerous location.
Pros:

We felt like the hotel was in an unsafe area and didn't feel comfortable staying there. Hotel was also very slow to respond when we were trying to locate the property.

Cons:

Location, Location, Location!!!We felt like the hotel was in an unsafe area and didn't feel comfortable staying there. Hotel was also very slow to respond when we were trying to locate the property. We had to drive down a bumpy dirt road for 1-2 miles to find the place and didn't feel comfortable staying there.

2026-01-19 • via Nuitee
S
Silvia • couple • us
10
Excellent stay with large, clean rooms, great facilities, and helpful staff.
Pros:

I really enjoyed my stay here! The room and bathroom were huge, very clean, and comfortable. The balcony had a nice seating area with a lovely view of the greenery around. The pool area and restaurant were great, and having an elevator was very convenient. Everyone was friendly, professional, and helpful. Overall, a great place to relax and enjoy. I’d happily stay here again!

2026-01-18 • via Nuitee
E
ENRIQUE • couple • ca
8
2026-01-15 • via Nuitee
D
David • couple • es
4
Nada recomendable.
Cons:

El acceso era muy malo, carretera sin asfaltar, sin iluminación y en medio de la nada. Daba miedo. Pedimos cambio de habitación pq tenía muchísima humedad y las sábanas tenían manchas.

2026-01-14 • via Nuitee
A
Anastasia • couple • gb
9
Cute jungle place
Pros:

Clean comfortable and friendly

2026-01-14 • via Nuitee
G
Giulia • couple • it
8
Ottima soluzione vicino all aeroporto
Pros:

Hotel bello con piscina e ristorante a bordo piscina. Camera molto grande. Asciugamani morbidi. Vicina all aeroporto.

Cons:

Letto e materasso da migliorare

2026-01-13 • via Nuitee
S
Sandrine • couple • fr
9
Pros:

Personnel très agréable. L'hôtel est très joli et au calme.

2026-01-10 • via Nuitee
H
Holger • couple • de
8
Pros:

Recht nahe am Flughafen

2026-01-07 • via Nuitee
M
Marco • couple • it
10
Pros:

Struttura perfetta per scappare dal caos di Cancún.
Posizione top per rilassarsi in attesa di trasferimenti.
Personale super gentile e cibo ottimo.

2026-01-07 • via Nuitee
N
Natalie • couple • br
7
Bom para uma noite perto do aeroporto
Pros:

Tamanho do quarto

Cons:

Da localização

2026-01-05 • via Nuitee
J
Jaime Seoane • extended_group • us
6
Pros:

Proximity to airport

Cons:

The location was not good as taxis would not provide transport to the hotel in the late hours and very little lighting area

2026-01-05 • via Nuitee