LOL-HA Cancún Hotel Boutique

Hotels
8.2 (1869 reviews)
Jesús Martínez Ross SM307 MZ344 LT1 , Cancún , MX
+52 998 483 6122

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
Swimming pool
Room service
Terrace
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Good breakfast
Cons:
Difficult access during rain
Slow service during breakfast

Categories

Cleanliness
7.91
The hotel was very clean and well-maintained. However, access was difficult due to road conditions.
Service
8.88
Staff were friendly and accommodating, providing great assistance during our stay.
Location
7.42
The location has some issues, such as rough roads and difficulty accessing the hotel in bad weather.
Room Quality
8.37
Rooms were spacious and comfortable, providing a great environment for relaxation.
Amenities
8.4
Good amenities, including a nice pool and decent breakfast options.
Value for Money
8.36
The hotel offers good value for the services and quality provided.
Food and Beverage
7.91
Breakfast was very good, but service at breakfast was slow on occasion.
Overall Experience
8.38
Overall, a satisfying experience with some minor issues regarding location and access.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 15:21

Property Description

Luxurious Accommodation with Stunning Pool Views
Located in Cancún, just 2 km from Cancun Underwater Museum, LOL-HA Hotel Boutique offers a serene escape with a garden, terrace, and on-site restaurant. The 3-star hotel provides modern amenities including free WiFi, room service, and a 24-hour front desk. Guests can enjoy a refreshing dip in the outdoor pool and unwind in rooms featuring air conditioning, flat-screen TVs, and picturesque pool views.

Convenient Location and Exceptional Service
With Cancun Government Palace and Cancun Bus Station within 12 km, LOL-HA Hotel Boutique is centrally situated for exploring the city. The hotel also offers free private parking and is only 7 km away from Cancún International Airport, ensuring a hassle-free stay for guests.

Relaxing Atmosphere and Personalized Comfort
Indulge in comfort with a private bathroom, free toiletries, and a hairdryer in each room at LOL-HA Hotel Boutique. Whether you're here for leisure or business, our tranquil setting and attentive staff guarantee a memorable experience. Book your stay now for a truly unforgettable getaway.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.2
Based on 1869 reviews
Cleanliness: 7.91
Service: 8.88
Location: 7.42
Room Quality: 8.37
Amenities: 8.4
Value for Money: 8.36
Food and Beverage: 7.91
Overall Experience: 8.38
D
Delia • solo_traveller • gb
10
2026-10-24 • via Nuitee
E
Edgar • couple • mx
10
2026-10-24 • via Nuitee
J
Jihane • solo_traveller • nl
7
Comfortabel
Pros:

Heel vriendelijk personeel, een mooie weerspiegeling van de Mexicaanse gastvrijheid. Interessante gesprekken.

2026-10-24 • via Nuitee
M
Mégane • couple • fr
9
Bon rapport qualité prix
Pros:

La proximité avec l'aéroport, la gentillesse du personnel

Cons:

- l'eau chaude sent le souffre/l'œuf pourri
- matelas très dur
- le fait que le personnel check la chambre avant qu'on parte (apparemment vous devez payer s'il y a une tâche sur une serviette, drap...etc. Jamais vu ça dans un hôtel !)

2026-10-23 • via Nuitee
K
Kirsten • solo_traveller • de
8
Pros:

Ich war für eine Nacht direkt nach Ankunft in dem Hotel. Ich wurde sehr freundlich empfangen, und konnte auch zu späterer Stunde noch ganz entspannt essen. Das Zimmer war überdurchschnittlich großzügig und sehr schick. Ich würde es wieder buchen :)

2026-10-23 • via Nuitee
T
Torres • family_with_children • mx
10
2026-10-22 • via Nuitee
R
Rafael • extended_group • us
10
2026-10-21 • via Nuitee
T
Teles • couple • pt
5
Pros:

The staff were nice.

Cons:

The facilities were not what expected.

2026-10-21 • via Nuitee
A
Adoración • solo_traveller • es
9
2026-10-20 • via Nuitee
E
Eva • couple • nl
7
Pros:

Het is maar een kwartiertje rijden van het vliegveld en het personeel was vriendelijk. Wij kwamen ‘s avonds laat aan en gingen weer vroeg weg, dus veel meer kan ik er niet over zeggen.

Cons:

De locatie is dichtbij het vliegveld, maar het ligt erg afgelegen. Wij kwamen in het donker aan, en het was een zandweg met veel kuilen in het pikkedonker. Achteraf hadden we dit kunnen weten als we de reviews beter hadden gelezen, maar wel goed om rekening mee te houden dus.

Daarnaast was het ontbijt erg weinig (toen we ons bord kregen dachten we dat het een voorgerecht was.

2026-10-20 • via Nuitee
K
Karla • couple • cl
6
En las fotos se ve mucho mucho mejor
Pros:

Los espacios compartidos eran lindos.

Cons:

A la pieza le falta mucho, mejores frazadas, cortinas. Todo muy básico, además el agua caliente salía con un olor horrible, había de ducharse con agua fría para no sentirlo.

2026-10-19 • via Nuitee
J
Jose • family_with_children • us
8
Great value for the money. Nice family friendly hotel.
2026-10-17 • via Nuitee
J
jey • couple • in
10
Pros:

Nice hotel around 14km from the airport, feels quite in a nature. We booked a cab service from airport pick-up for 4 pax ita cost 850mxn , driver came on time at the airport and then few minutes drive to the hotel. Rooms were big , clean dinner at the restaurant was affordable and delicious. Lots of outdoor space and parking area. Staff were kind and humble. It was raining a lot in the morning during checkout, but the person from the reception came with an umbrella and stool with us until we put our luggage in the cab. Overall, it was a great experience . Breakfast was included and had really nice homemade Mexican breakfast and a lot of coffee in a cozy poolside dining area.

Cons:

A few km to the hotel the roads are really dark at night but don't worry, it's a safe area it might feel strange but when you enter the property everything is beautiful. It's safe surrounded but walls and big gate .

2026-10-17 • via Nuitee
D
Daniela • couple • at
7
2026-10-17 • via Nuitee
C
CACILDA • couple • br
5
Não voltaria novamente!
Pros:

O preço

Cons:

O café dá manhã. Quando a gente reserva diz que o café da manhã está incluído, porém somente quando você chega no quarto que lhe informam que o café da manhã é básico, porém básico até demais! Servem apenas 1 pão com queijo e 1 copo de suco! Ou seja não tem mais nada. Achei muita miséria demais para um Hotel tão aconchegante e bonito! Destrói a experiência da hospedagem

2026-10-17 • via Nuitee
S
Stéphanie • family_with_children • be
8
Nous avons beaucoup apprécié passe une note dans cet établissement . Personnel super et restaurant super bon également.
Pros:

Le personnel était super agréable , souriant , serviable vraiment super. Le cadre est vraiment dépaysant et agréable à l’intérieur de l’hôtel.

Cons:

La route pour y accéder est compliqué. Le lit n’est pas très confortable.

2026-10-17 • via Nuitee
A
Aurelio • solo_traveller • br
10
Perfeita
Pros:

Tudo muito limpo
Pessoa que trabalham no local são maravilhosas

2026-10-15 • via Nuitee
L
LILIANA • extended_group • mx
10
Pros:

El trato súper lindos

Cons:

El internet 🛜

2026-10-15 • via Nuitee
S
Stephanie • couple • ch
8
2026-10-15 • via Nuitee
M
Michael • solo_traveller • cz
10
Pros:

Nice place

2026-10-15 • via Nuitee