SACRED STONE Boutique Hotel

This is a no-frills hotel. The bed was clean and there was plenty of hot water. However, the bathroom did not have a functioning fan (and windows did not open) which means the moisture just sat in the room. Some of the electrical outlets were held with tape or were not working. Read the hotel details carefully, the front desk is not staffed 24 hours a day. And the entrance to the hotel is through a non-working restaurant front that is open all day and that is not staffed. If you travel alone, this may be a safety/security issue.

Primeiro que eu acho a nota no aplicativo um pouco alta, em geral eu só reservo locais de 8 acima, mas esse não pode ser um 8. Veja: água do chuveiro de morna para fria, algo terrível depois de chegar de Machu Picchu após uma chuva; o piso do banheiro estava molhado devido a um vazamento ou retorno de água do ralo; servir leite frio no café da manhã, e após solicitar leite quente o mesmo é trazido em um Béquer de plástico, desses utilizados em laboratórios de indústria química; outro aspecto, tive a infelicidade de deixar cair o vidro de remédio do meu filho, logo solicitei limpeza do quarto, resultado: ficou do mesmo jeito. Pior, não tinha um rolo reserva de papel higiênico no quarto... a sorte que sempre levo uma reserva. São detalhes que eu não deveria ficar solicitando ao atendente.
Pontos positivos: conforto da cama; as toalhas de banho extremamente brancas; localização.

Sacred Stone is a fine place to stay before experiencing Machu Picchu.

Just a magical place with a unbelievable view

the staff was kind! the hotel sitself is not fancy. But, We felt a real local flavor at the hotel, not like chain hotels. all are within walking distance up to 1 km. Nice to recommend!

A Sacred é um local com uma vista privilegiada e um conforto adicional devido ao som da água do Rio que fica na parte de trás. Bem localizada também.
Infelizmente tivemos muita dificuldade pra dormir devido o barulho de outros hospedes chegando e saindo e a luminosidade do quarto que é muito claro e com pouca privacidade.

Very good rooms , good service, calm , the river is just to it. But at the same time close to the central square, train and bus stations

The room was not all justified to the price you pay, location is off- you need to cross a restaurant and then go to the reception. There’s no elevator or anyone to help you with the luggage- good luck if you’re on the fourth floor. Breakfast was horrible- there was hardly any fruit and everything was stale and nothing was fresh. I wouldn’t recommend this property to anyone.

Great location close to where the train drops you off without having to walk stairs up into town. Loved that you can hear the river from your room and that it has reliable hot water! They also went above and beyond to have a breakfast baggie ready to take with me to my super early Machu Picchu hike. Would absolutely stay there again!

Wonderful stay! Shower was hot with lots of pressure. We had a beautiful view of the river. Excellent location within minutes of train stop, plaza, etc. As a family of four (teenagers), we were very happy with the accommodations. Perfect for a quick overnight trip before heading to MP.

staff is great. They picked me up from the train station and after knowing I am heading to Machu Picchu at 5:40am. They packed breakfast for us at 5:30am. Great service.

Pros: The location is great, and the view behind the hotel is nice. Also, the beds were comfortable.

Cons: NO HOT WATER!! We had two rooms on the 4th floor, which did not get hot water. After complaining multiple times, we got lukewarm water at night 10pm. However, the next morning, the water stopped completely!! I could not take a shower, but my mother was unfortunately in the middle of her shower when it stopped. I think they intentionally turned off the hot water to save money.
The hair dryer was not working either. It was a terrible experience after a long day of exploring Machu Picchu.
Also, the breakfast was pancakes & croissants, plus slices of bananas, pineapple, and papaya.
The family at reception seems friendly, but this hotel is definitely not worth the money we paid. The name & pictures and reviews are misleading!

We would love to say how the stay was, except we were not able to actually stay there due to the dangers presented by the unkept property and by the failure of the hotel to actually provide what was told to us when we made our arrangements. The stairs were under construction, leaving the sides open to our young children to potentially fall to serious injury, my father in law had knee/hip problems and we were promised a room on the first floor but upon arrival we were told the room was up the unsafe stairway. They were also constructing a new terrace where the railing failed to offer any real protection from a fall. When this was brought to their attention they were unwilling to uphold what they agreed to upon us booking our reservation. For the safety of my family, we had to go to another hotel and the staff first offered a one night refund but when we followed through with leaving to another hotel they withdrew that and refused to refund anything at all!

The staff was so nice, I 100% recommend to stay here

El hotel está muy bien ubicado, personal amable, el desayuno es promedio.

El hotel no es estilo boutique. Se nota que hay mantenimiento en las instalaciones pero de forma poco profesional. Solicitamos una habitación con vista a la montaña y no era así.

First of all, I don’t like leaving negative reviews of hotels — if it’s a chain, then that’s one thing, but when it’s just a single hotel, I feel like I’m hurting someone’s business.

But there’s some major problems here, and they’d be fixed pretty easily.

The first thing you’ll notice upon entering your room is the musty smell. Some other reviews have mentioned it, but it’s really overpowering. It smells like you’re entering the damp basement of an aging home where the sump pump broke ten years ago.

I cannot express how humid the room was.

There was literally no air circulation whatsoever. I asked at the front desk if they had a fan, and was told “No, but you can open the window!”

Which would make sense, except the windows of most of the rooms open to a hallway. Yes, the hallway is open to the outside, but it doesn’t face the river. There’s no breeze at all.

Plus, the way the windows are situated means that if you open it, anyone walking by can just look right in. I was sitting on the bed at one point, and someone walked by and just scooted the curtain over and poked their head inside.

Yes, Aguas Calientes is a humid environment. It rains a lot. But it was far more humid inside the room than outside, due to the air just sitting and stagnating.

At one point I took a shower in the morning, and the walls of the bathroom were still dripping wet at night — which would explain the bits of mold growing on the walls.

And that’s kind of the core of the issue here. If the hotel doesn’t care about the comfort of their guests, then that’s one thing. But by allowing the rooms to remain so wet, they’re damaging their own property.

Dehumidifiers aren’t that expensive. And this hotel isn’t exactly cheap compared to others in town. They could easily take what they make off of one room for one night, and buy one.

There was also a separate issue with the hot water. There were multiple times where there was no hot water in the shower, and at one point, the water completely shut off in the middle of a shower.

The first time, the guy at the desk said they’d turn it on and to give it ten minutes or so. Now, why they’d turn off the water is beyond me, but I get that there’s some things I may not understand about the structure of the building.

But this happened repeatedly. One of the employees (owner?) said something about all the guests using up the hot water in the morning. Another guest was told that the city had shut off the hot water — which makes no sense, because I’ve never heard of a city anywhere running hot water heaters.

If they’re having trouble with their hot water heater, they could do what a lot of hotels do, which is have individual heaters in every bathroom. I’ve stayed in hotels in far less pleasant areas than Aguas Calientes where they had this kind of setup.

Anyway, I wish I could give this place a glowing review, but I can’t. Trying to sleep with no shower and in a place where it’s so oppressively humid is a challenge, to say the least.

I will say that the beds were clean and that one of the guys at the front desk was friendly.

The beds were clean. One of the guys at the front desk was friendly. Otherwise, my time here was less than pleasant.

Great location. Window facing the mountain has a staircase, so you need to draw the curtain most of the time and can't enjoy the view.

Even thought the stay was short we had a great experience with the staff and very accommodating and the breakfast was delightful. Ohhh the sound of the river at night it was amazing.