Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Business center
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Helpful staff
Great location
Unique room features
Good breakfast
Cons:
Limited space for clothing
Breakfast could be improved

Categories

Cleanliness
9.49
Mentioned as very clean and beautifully decorated.
Service
9.96
Staff was extremely helpful and friendly across multiple reviews.
Location
10
The hotel is centrally located with easy access to attractions.
Room Quality
9.65
Fantastic rooms, with unique features and well-furnished.
Amenities
9.28
Good amenities mentioned with emphasis on the unique cave room.
Value for Money
9.44
Excellent value given the quality of service and amenities.
Food and Beverage
8.99
Breakfast was praised, but some reviews noted it could be improved.
Overall Experience
10
Overall experiences were overwhelmingly positive, with high recommendations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-05 14:54

Property Description

Luxurious Accommodation
PIANELLE RESORT in Matera offers elegant 4-star accommodation with city views from some balconies. The air-conditioned rooms are well-equipped, including a flat-screen TV and a private bathroom with a bidet.

Exceptional Amenities
Guests can enjoy concierge services, a shared lounge, and free WiFi throughout the property. The hotel also features a bar and serves a delicious daily breakfast with various options.

Convenient Services
For guests' convenience, PIANELLE RESORT offers bike and car hire for exploring the popular cycling area. The multilingual staff at the 24-hour front desk are always available to assist, ensuring a comfortable stay.

Book your stay at PIANELLE RESORT for a luxurious and convenient experience in Matera.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9.6
Based on 1113 reviews
Cleanliness: 9.49
Service: 9.96
Location: 10
Room Quality: 9.65
Amenities: 9.28
Value for Money: 9.44
Food and Beverage: 8.99
Overall Experience: 10
J
Jordan • couple • ca
10
2026-07-03 • via Nuitee
F
Fáta • couple • hu
10
Pros:

High and sophisticated design, in every small detail. Perfect climate, smell, service. Great breakfast and helpful staff. Great location.

2026-07-03 • via Nuitee
J
Jean Louis • extended_group • fr
10
Sublime séjour à Pianelle
Pros:

Un hôtel d’exception aux portes de la ville
Magnifique chambre sous les voûtes (49 )
Literie confort +++
La Salle de bain très spacieuse et incroyable
La propreté de la chambre
Un Excellent petit déjeuner
Le personnel des chambres , réception et serveurs très souriants et très serviables
Le plus , service de parking et transfert est très confortable car la ville est difficile d’accès

Cons:

Repartir !!

2026-07-03 • via Nuitee
C
cecilia • solo_traveller • ar
10
Muy buena ubicación
Pros:

La ubicación en pleno sassi caveoso y las instalaciones del hotel

2026-07-03 • via Nuitee
P
Pamela • couple • ca
10
2026-07-02 • via Nuitee
C
CHUN LING • family_with_children • fr
9
Très bonne expérience pour couronner notre dernière étape du voyage.
Pros:

Personnel bienveillant. Prestation est conforme aux attentes.

Cons:

Il est souhaitable que l'hôtel puisse être entouré par des prestataires fiables pour assurer le bon déroulement du transfert entre l'hôtel et la gare.

2026-07-01 • via Nuitee
A
Arantxa • couple • es
9
Exquisite
Pros:

La amabilidad del personal, la ubicación y el diseño y decoración del hotel

2026-07-01 • via Nuitee
J
Javier Andres Eguia • solo_traveller • ar
10
Superó ampliamente nuestras expectativas
Pros:

Todo. Nos sorprendió la habitación, superó nuestras expectativas. Ubicación, atención del personal. Todo excelente.

Cons:

Nada.

2026-07-01 • via Nuitee
J
Juan Sebastian • couple • cl
10
Hotel maravilloso
Pros:

Hostal maravilloso y ubicación extraordinaria

Cons:

Un poquito flojo el desayuno pero bien

2026-06-29 • via Nuitee
Örge • couple • tr
9
2026-06-29 • via Nuitee
R
Roland • couple • nl
9
Nauwelijks te overtreffen.
Pros:

Geweldige locatie, zeer centraal. Parkeren plus shuttle service zeer soepel. Medewerkers heel vriendelijk en gastvrij. En vooral: prachtige kamer.

Cons:

Ontbijt assortiment was een beetje beperkt. Althans, als je houdt van granen, noten, lekkere yoghurt en vers gesneden fruit. Maar ja, wie maalt daarom in zo’n prachtige locatie.

2026-06-28 • via Nuitee
G
Gert • solo_traveller • nl
9
2026-06-28 • via Nuitee
N
Norman • couple • gb
10
Enjoyed the contemporary feel in the ancient setting
Pros:

A beautifully designed modern hotel in the heart of the Sassi at Piazza San Pietro Caveoso. Wonderful cave room full of contemporary design ideas. All the important locations are within easy walking distance or by tuktuk if you prefer.

Cons:

Liked everything

2026-06-27 • via Nuitee
I
Ivonne • couple • it
10
Pros:

Posizione bella, camera bella e staff gentilissimo… in più hanno una terrazza a disposizione per i ospiti dove uno si può godere la serata e i sassi sotto le stelle in tranquillità…

2026-06-27 • via Nuitee
G
GIANCARLO • couple • br
9
Worth a return
Pros:

Everything, room, amenities, breakfast

Cons:

Nothing. Everything was great

2026-06-27 • via Nuitee
M
MARTA • couple • es
9
Espectacular y único
Pros:

Ubicación, en todo el centro de Matera. Lugar inmejorable. La habitación muy bonita, no comparable con ningún otro lugar en el que haya estado por lo especial del sitio.
La puntualidad del servicio de transporte contratado con el hotel hasta el parking.
Amabilidad del personal.

Cons:

Que la habitación fuera un poco más grande y tuviera ventanas con vistas a Matera.

2026-06-26 • via Nuitee
C
Caroline • couple • fr
9
Magnifique !
Pros:

L’hôtel est très bien situé, les chambres sont décorées avec beaucoup de finesse ! Attention pour les personnes un peu claustrophobes certaines chambres sont vraiment dans la roche et peuvent être oppressantes…

Cons:

Le service de parking/navette est très cher et pas assez de choix au petit déjeuner…

2026-06-26 • via Nuitee
M
Michael • extended_group • au
10
2026-06-26 • via Nuitee
S
stephanie • couple • de
10
2026-06-25 • via Nuitee
L
Linda • solo_traveller • au
10
Bellissimo
Pros:

Everything

Cons:

Nothing

2026-06-25 • via Nuitee