Nikolaus by AvenidA Zell am See

Hotels
•
Alpin Rentals Group
8.5 (13 reviews)
Sonnbergstraße 2, Zell am See, Salzburg, 5700 , Zell am See , AT
+43 6542 21022

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Facilities

Snorkeling nearby
Downhill skiing nearby
Cross-country skiing nearby
Bicycle rentals nearby
Fireplace in lobby
Kayaking nearby
Ski storage
Water skiing nearby
Breakfast available (surcharge)
Multilingual staff
See all facilities

Review Highlights

Pros:
Friendly, helpful staff (manager and named staff praised)
Clean and spacious rooms
Excellent lake/mountain views
In-room sauna and good amenities (kettle, Nespresso, kitchenette)
Smart ski storage and comfortable beds
Cons:
Inconsistent staff training and chaotic service at times
Unreliable shuttle/transport (cancellations, poor notice)
In-room operational issues (sauna not always working, TV/tablet streaming problems)
Room comfort issues for some (shower drainage, uncontrollable/heavy heat)
Breakfast pricey and time-window limitations

Categories

Cleanliness
9.3
Multiple guests explicitly note rooms and accommodation are clean and tidy; cleanliness is a consistent positive across reviews.
Service
7.8
Mixed sentiment: several guests praise friendly and helpful staff (named staff and manager praised), but there are repeated reports of poor training, chaotic handling (no reception at check-out) and inconsistent shuttle operations.
Location
9.7
Strong positive mentions of mountain setting and excellent lake views; location is a clear asset though access/shuttle service is sometimes unreliable.
Room Quality
8
Rooms described as comfortable, spacious and well-equipped (kitchenette, Nespresso), but there are recurring operational issues: poor shower drainage, temperature control problems, non-working in-room tablet/streaming and small sauna size.
Amenities
9.2
Amenities are frequently praised (in-room sauna, kitchenette, ski storage, Nespresso); however, some guests report the in-room sauna failing or limited sauna access/booking constraints.
Value for Money
7.5
Several comments cite breakfast and some services as pricey (example: ~25 EUR for breakfast) and a few guests describe the hotel as expensive, lowering perceived value.
Food and Beverage
8
Breakfast is described as good; staff even provided complimentary breakfast to compensate for sauna issues, though some find the price high and breakfast time windows restrictive.
Overall Experience
8.5
Overall stays are generally positive with excellent views, clean rooms and helpful management, but operational inconsistencies (training, shuttle, check-out) create notable negative experiences for some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:29

Property Description

Luxurious Spa Retreat

Indulge in a rejuvenating experience at the full-service spa, unwind in the sauna, or cozy up by the lobby fireplace after a day of skiing. Stay connected with complimentary Wi-Fi and take advantage of convenient ski storage.

Gastronomic Delights

Sip on your favorite beverage at the bar/lounge and savor buffet breakfasts daily. Enjoy the convenience of a complimentary ski shuttle for hassle-free access to the slopes.

Elegant Accommodations

Relax in one of the 31 well-appointed guestrooms with modern amenities like espresso makers and flat-screen TVs. The multilingual staff ensures a comfortable stay in this 4-star retreat.

Book your stay at Nikolaus by AvenidA Zell am See now to experience luxury near the picturesque Schmittenhöhe Ski Resort!

Important information:

Take time to pamper yourself with a visit to the full-service spa. After a day on the slopes, you can enjoy onsite recreational amenities such as a sauna. Additional features at this hotel include complimentary wireless internet access, ski storage, and a fireplace in the lobby. The complimentary ski shuttle makes getting to the slopes a breeze.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Noise policy

    Noise-free rooms not guaranteed

  • Guest type

    Essential workers only - NO

  • Accessibility

    No elevators

See all policies

Location

Guest Reviews

8.5
Based on 13 reviews
Cleanliness: 9.3
Service: 7.8
Location: 9.7
Room Quality: 8
Amenities: 9.2
Value for Money: 7.5
Food and Beverage: 8
Overall Experience: 8.5
E
Eunkyung • family_with_children
10
Pros:

The staff who helped check in was so nice and kind. You can get Summer Card if you want. Clean and cozy room with a good sauna are good for us!

2025-10-10 • via Nuitee
V
Verified traveler
6
Pros:

Väldigt nöjd med standard

2025-08-17 • via Nuitee
J
jaeyeol • family_with_children
8
Pros:

샤워실에 물이 잘 안내려가고 문이 없어서 물이 차올라서 불편했어요

2025-07-01 • via Nuitee
M
Mark
8
Pros:

We had a one night stay en route to Croatia. Our room had a lake view - although obscured by the rain on arrival. The receptionist seemed unsure of a few things - turned out she was new, so understandable. Frustratingly, we could not get the in room sauna to work, nor could the receptionist help. The manager addressed this very professionally in the morning and we were able to have a quick sauna before departure. The breakfast is good and was complimentary re our sauna issues, but pricey if paying 25 Euros for it. The room was comfortable and clean, but the in room tablet did not work and the streaming channels on the TV could not be accessed - none of this was explained until the following morning. The manager was apologetic and extremely helpful, but better staff training wold help avoid some issues.

2025-05-29 • via Nuitee
M
Mohammed
8
Pros:

Good but exp

2025-04-10 • via Nuitee
S
Stephan • partner
10
Pros:

Die Lage des Hotels ist auf dem Berg und die Aussicht auf den See sehr schön.
Die Zimmer sind voll ausgestattete mir einer kleinen Küche Zeile, ohne Ofen.
Wasserkocher, Nespresso-Maschine, Besteck usw. sind vorhanden.
Skikeller ist ebenfalls sehr smart gelöst, alles abschließbar.
Frühstück kann ebenfalls mit gebucht werden.
Die Zimmeraufteilung ist komfortabel, WLAN etc. ist vorhanden.
Rundum alles sehr gut .
Der Shuttle-Service funktioniert einwandfrei.
Das Personal ist sehr freundlich und unterstützt bei allen Fragen und Belangen.

2025-02-17 • via Nuitee
L
Liss • partner
10
Pros:

Unterkunft sehr sauber und super nettes Personal!

2024-12-10 • via Nuitee
O
Othman • partner
10
Pros:

Clean, spacious, with nice view to the city and the lake.

2024-11-11 • via Nuitee
H
Hasan • family
10
Pros:

It was a good experience and very nice place the staff very helpful specially Ben

2024-06-02 • via Nuitee
V
Verified traveler
8
Highlight Sauna im Zimmer
Pros:

Die Sauna im Zimmer ist toll, sehr angenehm ohne andere und man kann danach einfach im Bett ruhen. Allerdings kann man nicht wirklich in der Sauna liegen, dafür ist sie zu klein.
Der Bergblick in diesem Zimmer war so viel besser als erwartet, zwar seitlich, aber toller Block auf den See.
Etwas ungemütlich ist die zeitliche Einschränkung beim Frühstück (1 Stunde), die man noch vorher angehen muss. Dadurch ist ausschlafen ohne Wecker nur beim letzten Slot von 9-10 drin. Ist man dann früher wach, muss man warten.

2024-01-27 • via Nuitee
S
stuart • partner
6
Pros:

This was one of the most chaotic places I have ever stayed, staff tried hard but where clearly let down by a lack of training and management decisions.

If you are not coming by car I would avoid as the "shuttle" service to the town is very hap harazard. It was cancelled on the day of departure with no notice.

There was no reception staff at 8am to help with check out and the kitchen staff had to help settle my bill without access to a card machine or the computer system. They did however help with getting us into town with our bags which was much appreciated,

Overall I would avoid this location and hotel brand in the future.

2023-12-11 • via Nuitee
C
Cathleen • partner
8
Pros:

Wat een prachtig appartementenhotel. De kamer was echt super. Echter was de temperatuur niet te regelen en was het echt bloedheet! Dit maakt het dan toch minder comfortabel. De receptie is ook een bijzondere bedoeling. Telkens kwam er dezelfde medewerker ons te woord staan, die vervolgens iemand uit de keuken moest halen die ons wel mocht helpen. Maar dit zijn kleinigheden. Kamer was top. Bed en douche heerlijk!

2022-12-11 • via Nuitee
M
mohammad a • partner
8
Pros:

Great family and couple hotel beautiful lake view and quiet serenity

2022-09-19 • via Nuitee