citizenM Chicago Downtown

Hotels
•
CitizenM
8.9 (5148 reviews)
80 East Wacker Place , Chicago , us

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Facilities

Non-smoking rooms
Air conditioning
Restaurant
Lift / Elevator
Luggage storage
Express check-in/check-out
Facilities for disabled guests
Non-smoking throughout
Shared lounge/TV area
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
High-quality breakfast
Comfortable rooms
Cons:
Cleanliness issues in lobby
Small room sizes

Categories

Cleanliness
8.24
Some reviews mentioned cleanliness issues in the lobby and room.
Service
9.21
Many reviews praised the staff as friendly and helpful.
Location
9.75
Excellent location was frequently highlighted as a benefit.
Room Quality
8.2
Rooms were described as cute but some found them small.
Amenities
8.73
Amenities were considered adequate but some noted limited bar options.
Value for Money
8.69
Overall value was recognized as good for the price paid.
Food and Beverage
9.24
Breakfast was mentioned positively, indicating good quality.
Overall Experience
9.11
General sentiment across reviews showed satisfaction with the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 01:41

Property Description

Modern Amenities
citizenM Chicago Downtown offers a contemporary stay with high-tech features like iPads in every room and free WiFi throughout the property. Enjoy a seamless experience with a 24-hour front desk and a business center for your convenience.

Vibrant Social Spaces
Unwind in style at the shared lounge or grab a drink at the trendy bar. The on-site restaurant serves up delicious meals, perfect for satisfying your cravings after a day of exploring the city.

Prime Location
Situated in the heart of Chicago, this 4-star hotel is just a stone's throw away from popular attractions like Millennium Station and the stunning Ohio Street Beach. Book your stay at citizenM Chicago Downtown for a memorable and convenient experience.

Important information:

We do not allow animals, only service animals are allowed. Guests need to inform about the service animal before arrival.
Breakfast is available from 6am to 11am at $18.95 plus taxes.
Late check-out fee from 2pm is $69 plus taxes.

The property accepts credit cards and debit cards. Cash is not accepted. When booking more than 10 rooms, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MDW

Location

Guest Reviews

8.9
Based on 5148 reviews
Cleanliness: 8.24
Service: 9.21
Location: 9.75
Room Quality: 8.2
Amenities: 8.73
Value for Money: 8.69
Food and Beverage: 9.24
Overall Experience: 9.11
J
Jazmin • couple • us
9
2026-02-13 • via Nuitee
B
Brittany • solo_traveller • us
10
2026-02-13 • via Nuitee
A
Attilia • couple • it
9
Ottima soluzione per chi viaggia da solo o in coppia
Pros:

Il concept dell’hotel: spazi comuni cozy, camere essenziali, l’idea è che le persone stiano negli spazi comuni (dove c’è tutto dalle zone lavoro a salottini TV, bar) e non in camera. Ideale per chi viaggia solo o in coppia. Le camere sono tutte uguali in tutti i citizen: letto king comodo sotto la finestra, bagno super essenziale. Ottima la posizione.

Cons:

Gli spazi comuni meritano una pulizia più approfondita. In palestra dovrebbero esserci teli a disposizione.

2026-02-11 • via Nuitee
N
Nizar Yaser Younes • solo_traveller • ae
10
Best stay ever
Pros:

The room
Wow wow wow

And there is a girl down stairs called lola she is really great she done everything for me, very good girl

2026-02-10 • via Nuitee
P
Peter • solo_traveller • de
9
2026-02-08 • via Nuitee
M
Myisha • couple • us
10
2026-02-01 • via Nuitee
G
Giancarlo • couple • it
9
2026-01-31 • via Nuitee
B
Bernard • solo_traveller • be
8
Concept resoecté
Pros:

Le personnel et le concept

Cons:

Le manque d’info pour l’accueil qui ne se fait pas au rdc

2026-01-30 • via Nuitee
G
Gracie • solo_traveller • us
10
Perfect stay!
Pros:

The location! Millennial Park is a less than five minute walk this location is perfect. The hotel and room is very hip and trendy.

2026-01-29 • via Nuitee
N
Noa • couple • fr
10
Superbe découverte, une référence à Chicago
Pros:

Toute l’infrastructure est exceptionnelle !

Cons:

Rien

2026-01-28 • via Nuitee
D
Donelle • solo_traveller • us
10
2026-01-27 • via Nuitee
M
Matt • couple • us
10
2026-01-27 • via Nuitee
S
stefan • couple • ca
8
Pros:

breakfast & location

Cons:

parking

2026-01-27 • via Nuitee
U
Ucak • solo_traveller • de
9
Pros:

Sehr modern, klein aber praktikabel

2026-01-27 • via Nuitee
M
Milton • couple • us
6
It was cold in the room both time I stayed with your hotel.
Pros:

It is clean and has a modern feel to it.

Cons:

It was cold in the room, this is my second time staying at your hotel and both times it was so cold that it was uncomfortable. Each time I set the temperature at its max of 75 degrees, even with the shade and curtain down, the air was coming through the window, making it I uncomfortable to sleep by the window.

2026-01-27 • via Nuitee
O
Orla • solo_traveller • ie
10
2026-01-25 • via Nuitee
J
Jesus • solo_traveller • us
10
They need extra bodies for security near the entrance
Pros:

Everything was amazing

Cons:

They need to have security near the entrance

2026-01-24 • via Nuitee
B
Banks • couple • us
4
Pros:

It’s clean and all but it was very cold

2026-01-24 • via Nuitee
J
Jemima • couple • us
9
2026-01-23 • via Nuitee
A
Anthony • couple • us
8
Great Location with Unique experience in hotel
Pros:

Unique, Relaxing, not meant for big families. Overall a nice stay! Great Location too!

Cons:

N/A

2026-01-21 • via Nuitee