citizenM Chicago Downtown

Hotels
•
CitizenM
8.9 (5178 reviews)
80 East Wacker Place , Chicago , us

listing image 1
Show all photos

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Lift / Elevator
Luggage storage
Express check-in/check-out
Facilities for disabled guests
Non-smoking throughout
Shared lounge/TV area
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
High-quality breakfast
Comfortable rooms
Cons:
Cleanliness issues in lobby
Small room sizes

Categories

Cleanliness
8.24
Some reviews mentioned cleanliness issues in the lobby and room.
Service
9.21
Many reviews praised the staff as friendly and helpful.
Location
9.75
Excellent location was frequently highlighted as a benefit.
Room Quality
8.2
Rooms were described as cute but some found them small.
Amenities
8.73
Amenities were considered adequate but some noted limited bar options.
Value for Money
8.69
Overall value was recognized as good for the price paid.
Food and Beverage
9.24
Breakfast was mentioned positively, indicating good quality.
Overall Experience
9.11
General sentiment across reviews showed satisfaction with the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 01:41

Property Description

Modern Amenities
citizenM Chicago Downtown offers a contemporary stay with high-tech features like iPads in every room and free WiFi throughout the property. Enjoy a seamless experience with a 24-hour front desk and a business center for your convenience.

Vibrant Social Spaces
Unwind in style at the shared lounge or grab a drink at the trendy bar. The on-site restaurant serves up delicious meals, perfect for satisfying your cravings after a day of exploring the city.

Prime Location
Situated in the heart of Chicago, this 4-star hotel is just a stone's throw away from popular attractions like Millennium Station and the stunning Ohio Street Beach. Book your stay at citizenM Chicago Downtown for a memorable and convenient experience.

Important information:

We do not allow animals, only service animals are allowed. Guests need to inform about the service animal before arrival.
Breakfast is available from 6am to 11am at $18.95 plus taxes.
Late check-out fee from 2pm is $69 plus taxes.

The property accepts credit cards and debit cards. Cash is not accepted. When booking more than 10 rooms, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MDW

Location

Guest Reviews

8.9
Based on 5178 reviews
Cleanliness: 8.24
Service: 9.21
Location: 9.75
Room Quality: 8.2
Amenities: 8.73
Value for Money: 8.69
Food and Beverage: 9.24
Overall Experience: 9.11
P
P • couple • us
10
Pros:

Honestly everything

Cons:

I don’t have a complaint

2026-04-18 • via Nuitee
A
Aaliyah • solo_traveller • us
10
2026-04-16 • via Nuitee
T
Tenejah • couple • us
10
2026-04-16 • via Nuitee
L
Laverty • couple • us
10
2026-04-15 • via Nuitee
K
kennedy • couple • us
9
2026-04-14 • via Nuitee
Z
Zweifel • solo_traveller • ch
9
Modernes Hotel an ausgezeichneter Lage
Pros:

Die Ausstattung der Zimmer war modern ( man bedient alles mit dem IPad) und sec. Man konnte sich aber alles besorgen, was man brauchte (frisches Wasser kostenlos 24/7 an der Bar , Bügeln in einem extra Raum, Pflegeprodukte konnte man auch holen. ) Das Frühstück war vielfältig und sehr gut . Aufenthaltsräume grosszügig gestaltet. Auch eine grosse Terrasse gibt es . Die Rezeption befindet sich im 4. Stock und ist rundum die Uhr geöffnet. Ich würde dieses Hotel wieder wählen. Es war sehr sauber und roch frisch. Super Lage!

Cons:

Die Zimmer sind sehr eng und klein. Für eine Person gerade ausreichend. Für zwei Personen zu klein.

2026-04-14 • via Nuitee
K
Kevin • couple • us
10
2026-04-14 • via Nuitee
C
Cross • solo_traveller • us
10
Pros:

It was perfect

2026-04-13 • via Nuitee
O
Olivia • couple • us
10
2026-04-13 • via Nuitee
K
Kirstan • couple • us
10
2026-04-13 • via Nuitee
• solo_traveller • us
10
2026-04-13 • via Nuitee
W
Winn • solo_traveller • us
8
Our room was dark when we entered, and we had to turn on our phone flashlight to find the control pad.
Pros:

Location, Public Spaces & Breakfast

Cons:

No prior communication preparing us for our visit, including parking options was provided. A printout was provided in the lobby explaining a parking option however we had already parked the car.

2026-04-13 • via Nuitee
J
Jason • solo_traveller • us
10
2026-04-12 • via Nuitee
A
Andrea • couple • us
9
Pros:

Everything but the hairdryer

Cons:

The hairdryer

2026-04-11 • via Nuitee
N
Nikya • couple • us
1
2026-04-10 • via Nuitee
S
Shivaun • couple • us
9
2026-04-10 • via Nuitee
C
Caleb • solo_traveller • us
10
2026-04-09 • via Nuitee
M
Madison • couple • us
8
2026-04-08 • via Nuitee
J
Jaap & Marianne • couple • nl
8
Pros:

Mooi hotel met veel gemakken als een eigen restaurant. Parkeren kan kort voor het hotel. Alleen in en uitladen. Personeel erg vriendelijk en behulpzaam.

2026-04-08 • via Nuitee
U
Uriah • couple • us
10
2026-04-07 • via Nuitee