citizenM Chicago Downtown

Hotels
CitizenM
8.9 (5148 reviews)
80 East Wacker Place , Chicago , us

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Lift / Elevator
Luggage storage
Express check-in/check-out
Facilities for disabled guests
Non-smoking throughout
Shared lounge/TV area
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
High-quality breakfast
Comfortable rooms
Cons:
Cleanliness issues in lobby
Small room sizes

Categories

Cleanliness
8.24
Some reviews mentioned cleanliness issues in the lobby and room.
Service
9.21
Many reviews praised the staff as friendly and helpful.
Location
9.75
Excellent location was frequently highlighted as a benefit.
Room Quality
8.2
Rooms were described as cute but some found them small.
Amenities
8.73
Amenities were considered adequate but some noted limited bar options.
Value for Money
8.69
Overall value was recognized as good for the price paid.
Food and Beverage
9.24
Breakfast was mentioned positively, indicating good quality.
Overall Experience
9.11
General sentiment across reviews showed satisfaction with the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 01:41

Property Description

Modern Amenities
citizenM Chicago Downtown offers a contemporary stay with high-tech features like iPads in every room and free WiFi throughout the property. Enjoy a seamless experience with a 24-hour front desk and a business center for your convenience.

Vibrant Social Spaces
Unwind in style at the shared lounge or grab a drink at the trendy bar. The on-site restaurant serves up delicious meals, perfect for satisfying your cravings after a day of exploring the city.

Prime Location
Situated in the heart of Chicago, this 4-star hotel is just a stone's throw away from popular attractions like Millennium Station and the stunning Ohio Street Beach. Book your stay at citizenM Chicago Downtown for a memorable and convenient experience.

Important information:

We do not allow animals, only service animals are allowed. Guests need to inform about the service animal before arrival.
Breakfast is available from 6am to 11am at $18.95 plus taxes.
Late check-out fee from 2pm is $69 plus taxes.

The property accepts credit cards and debit cards. Cash is not accepted. When booking more than 10 rooms, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MDW

Location

Guest Reviews

8.9
Based on 5148 reviews
Cleanliness: 8.24
Service: 9.21
Location: 9.75
Room Quality: 8.2
Amenities: 8.73
Value for Money: 8.69
Food and Beverage: 9.24
Overall Experience: 9.11
T
Takumi solo_traveller jp
8
2026-03-07 via Nuitee
Q
Quentin solo_traveller fr
9
Localisation parfaite et très bonnes prestations
Pros:

Localisation parfaite et personnel très accueillant. L'hôtel est très agréable, et le restaurant/bar est de bonne qualité.

2026-03-06 via Nuitee
D
DeJanae couple us
8
2026-03-05 via Nuitee
T
Taziyah couple us
10
2026-03-04 via Nuitee
F
Franko couple us
10
Pros:

Fire

Cons:

Fire

2026-03-03 via Nuitee
J
Juan couple us
9
Pros:

Location and amenities

2026-03-02 via Nuitee
P
Parrish solo_traveller us
10
2026-03-02 via Nuitee
K
Karen couple us
10
2026-03-02 via Nuitee
S
Stacy solo_traveller us
10
2026-03-01 via Nuitee
T
Tranika couple us
10
Pros:

Very clean and super cute i felt safe .

Cons:

Shower water wasn’t hot enough and my phone signal kept dropping where my room was .

2026-03-01 via Nuitee
A
Anthony couple us
10
2026-02-26 via Nuitee
S
Sylvia couple fr
7
Pros:

Hôtel super moderne, très bien placé, le Directeur très sympathique. Pas l'habitude de voir un lit pris entre les 3 murs pas la possibilité de circuler autour.... Le lavabo dans la chambre.

2026-02-26 via Nuitee
A
Alaisa solo_traveller nl
10
Perfect location, amazing staff, stunning views.
Pros:

I had such a great stay at citizenM Chicago. The hotel is incredibly clean, modern, and stylish, and it reminded me again why citizenM is one of my favorite hotel chains: they’re consistently excellent. The staff were genuinely kind, helpful, and fun to interact with, it made the whole experience feel warm and social. The location is super central and felt very safe, and the views were a dream. Waking up to the Chicago skyline and stepping out for an easy morning stroll along the riverwalk was one of my favorite moments. I would absolutely stay here again.

Cons:

Nothing! All was great!

2026-02-25 via Nuitee
R
rutger solo_traveller nl
7
Pros:

Voldoet aan het heerlijke citizenM concept. Je weet wat je krijgt.

Cons:

Locatie is wel aan een upgrade toe. Lift wat gammel, kamers idem.

2026-02-25 via Nuitee
A
ALAIN couple fr
9
2026-02-25 via Nuitee
K
Kenny solo_traveller cn
9
Great value for the price.
Pros:

For the price range, this is the best of the four hotels I stayed at in Chicago over the past 10 days.

Check-in was very fast and efficient. The entire hotel is super clean, with a sleek and modern design throughout.

Even though the breakfast selection isn’t very big, the food quality is excellent and everything is fresh and well prepared.

You can also get disposable slippers and a toothbrush at the front desk if you need them. The key-card elevator system also makes the hotel feel very secure.

The room I stayed in is quite small but compact. The blackout blinds work perfectly — once the lights are off, the room is completely dark, not a single bit of light comes in, so I can sleep very well. Another surprise was how quiet the heating system is — almost no noise at all.

Unlike many hotels with dull, fixed lighting, the iPad-controlled system allows you to fully adjust the brightness. You can make the room as bright or as dim as you like. The iPad also controls the TV, lights and blinds, so you don’t have to get out of bed to turn anything off.

Cons:

The room is very small, but I understand that’s just how the hotel is designed.
The breakfast options are a bit limited.

2026-02-24 via Nuitee
A
Andrei couple us
10
2026-02-24 via Nuitee
A
Alejandro solo_traveller us
10
2026-02-24 via Nuitee
A
Andriy solo_traveller us
8
2026-02-23 via Nuitee
J
Jazmin couple us
9
2026-02-13 via Nuitee