citizenM Chicago Downtown

Hotels
8.9 (5452 reviews)
80 East Wacker Place , Chicago , US
+1 312-248-7455

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Business center
Heating
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
High-quality breakfast
Comfortable rooms
Cons:
Cleanliness issues in lobby
Small room sizes

Categories

Cleanliness
8.24
Some reviews mentioned cleanliness issues in the lobby and room.
Service
9.21
Many reviews praised the staff as friendly and helpful.
Location
9.75
Excellent location was frequently highlighted as a benefit.
Room Quality
8.2
Rooms were described as cute but some found them small.
Amenities
8.73
Amenities were considered adequate but some noted limited bar options.
Value for Money
8.69
Overall value was recognized as good for the price paid.
Food and Beverage
9.24
Breakfast was mentioned positively, indicating good quality.
Overall Experience
9.11
General sentiment across reviews showed satisfaction with the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 01:41

Property Description

Modern Amenities
citizenM Chicago Downtown offers a contemporary stay with high-tech features like iPads in every room and free WiFi throughout the property. Enjoy a seamless experience with a 24-hour front desk and a business center for your convenience.

Vibrant Social Spaces
Unwind in style at the shared lounge or grab a drink at the trendy bar. The on-site restaurant serves up delicious meals, perfect for satisfying your cravings after a day of exploring the city.

Prime Location
Situated in the heart of Chicago, this 4-star hotel is just a stone's throw away from popular attractions like Millennium Station and the stunning Ohio Street Beach. Book your stay at citizenM Chicago Downtown for a memorable and convenient experience.

Important information:

We do not allow animals, only service animals are allowed. Guests need to inform about the service animal before arrival.
Breakfast is available from 6am to 11am at $18.95 plus taxes.
Late check-out fee from 2pm is $69 plus taxes.

The property accepts credit cards and debit cards. Cash is not accepted. When booking more than 10 rooms, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MDW

Location

Guest Reviews

8.9
Based on 5452 reviews
Cleanliness: 8.24
Service: 9.21
Location: 9.75
Room Quality: 8.2
Amenities: 8.73
Value for Money: 8.69
Food and Beverage: 9.24
Overall Experience: 9.11
M
Marianne • solo_traveller • us
10
The perfect spot for a quick break in downtown Chicago.
Pros:

The location and the vibe could not be beaten

Cons:

Not one thing.

2026-10-17 • via Nuitee
Q
Quintell • couple • us
10
I have recommended this hotel to others that have shown interest in visiting Chicago, and I plan to book here again for
Pros:

The common areas throughout the hotel was immaculate, room included. Also the location is very convenient, only a 5-20 minute walk to all downtown attractions.

Cons:

There was nothing I didn’t like about this hotel.

2026-10-17 • via Nuitee
G
Gary • couple • ch
3
Very expensive for what is a basic hotel with small rooms
Pros:

Great location

Cons:

Tiny rooms, limited facilities, poor breakfast

2026-10-17 • via Nuitee
A
Andrzej • couple • pl
9
Miłe zaskoczenie.
Pros:

Świetna lokalizacja; bardzo przyjazna i miła obsługa; bardzo dobre śniadania; nowoczesny wystrój hotelu i pokoi.

Cons:

Pokój był bardzo mały, ale kto przyjeżdża żeby siedzieć w pokoju? ;)

2026-10-14 • via Nuitee
R
Robyn • couple • ca
8
This hotel has a great location and staff. Tiny rooms and stiff bed but otherwise good!
Pros:

The location was amazing! The staff were super friendly.

Cons:

The bed was awful

2026-10-14 • via Nuitee
M
Miguel • solo_traveller • pe
10
2026-10-14 • via Nuitee
F
Fiona • solo_traveller • tw
10
很滿意，地點佳，18歲即可自行入住
Pros:

都很滿意 但有點小貴

Cons:

無

2026-10-14 • via Nuitee
L
Lacey • couple • us
10
2026-10-13 • via Nuitee
S
Stephen • solo_traveller • au
8
2026-10-13 • via Nuitee
K
KASHIF ALI • solo_traveller • pk
9
2026-10-12 • via Nuitee
M
Mikea • couple • us
9
Wonderful location, clean and staff was very helpful
Pros:

Location, self service, 24/7 bar

Cons:

Everything was good bed was a little to firm

2026-10-12 • via Nuitee
K
Karen • extended_group • nz
8
Great location but overpriced for the size/facilities. The aircon was not responsive enough to temperature changes.
Pros:

Location

Cons:

Street noise at night. Door to toilet/shower didn’t close properly and not particularly private. No coffee/tea in the room but available in the bar downstairs.

2026-10-12 • via Nuitee
T
Thorsteinn • couple • is
8
2026-10-11 • via Nuitee
A
Andrew • solo_traveller • ie
8
2026-10-10 • via Nuitee
R
Robert • solo_traveller • us
10
Pros:

Very clean. The beds were exceptional and the location was perfect

2026-10-07 • via Nuitee
S
Silva • couple • us
10
2026-09-18 • via Nuitee
V
Valerie • solo_traveller • us
5
2026-09-18 • via Nuitee
S
samantha • couple • us
10
Comfortable
Pros:

Great location

Cons:

Nothing

2026-09-17 • via Nuitee
J
Jade • couple • us
10
Excellent! I would definitely consider staying here again in the future :)
Pros:

I loved the uniqueness of the hotel design and the staff was very friendly.

Cons:

A bit noisy at night but it wasn’t too bad.

2026-09-16 • via Nuitee
J
Jones • couple • us
10
Pros:

Walking distance to literally everything!

Cons:

Loved everything

2026-09-15 • via Nuitee