citizenM Chicago Downtown

Hotels
8.8 (5014 reviews)
80 East Wacker Place , Chicago , US
+1 312-248-7455

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Business center
Heating
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent central location
Friendly, helpful staff
Very clean and modern design
Good in-room tech (casting, reliable Wi‑Fi)
24/7 bar and convenient self-service areas
Comfortable beds in many reviews
Cons:
Rooms often very small / limited space
Perceived as expensive for the size and facilities
Mixed bed comfort (some found beds too firm/stiff)
Occasional maintenance issues (thermostat, fridge, shower door)
Limited plugs/nightstand space by beds
Breakfast can be costly or described as subpar by some

Categories

Cleanliness
9
Mostly praised as very clean and immaculate across reviews; beds frequently noted as exceptional. One guest mentioned only one cleaning during a stay, but overall cleanliness sentiment is strongly positive.
Service
9.4
Staff repeatedly described as friendly, helpful and welcoming; reliable services like bag storage and 24/7 bar/self-service were noted positively, supporting a strong service rating.
Location
9.6
Consistently highlighted as a major strength — central, convenient for downtown attractions and 'perfect' for short stays; multiple guests called location excellent.
Room Quality
8
Rooms are modern and functional with good tech (casting, lighting), but many reviewers cited very small room size, mixed feedback on bed comfort (firm/stiff or sometimes excellent), and occasional thermostat/fridge/shower-door issues.
Amenities
8.2
Modern design and in-room tech praised (casting, high-tech features); 24/7 bar and self-service areas are positives. Some limitations noted (limited facilities, no coffee in room, occasional broken fridge).
Value for Money
8
Mixed but leaning slightly positive after balancing: several guests called the hotel expensive for small/basic rooms and limited facilities, though others felt the location, cleanliness and service partly justified the price.
Food and Beverage
8.6
Breakfast was frequently described as good to very good, though some guests criticized the extra $20 charge or found breakfast poor; food/beverage generally solid but with cost-related caveats.
Overall Experience
9.6
Overall sentiment is strongly positive — many guests described stays as 'incredible' or recommended returning, driven by location, cleanliness and service despite small room size and some value/amenity complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 15:27

Property Description

Modern Amenities
citizenM Chicago Downtown offers a contemporary stay with high-tech features like iPads in every room and free WiFi throughout the property. Enjoy a seamless experience with a 24-hour front desk and a business center for your convenience.

Vibrant Social Spaces
Unwind in style at the shared lounge or grab a drink at the trendy bar. The on-site restaurant serves up delicious meals, perfect for satisfying your cravings after a day of exploring the city.

Prime Location
Situated in the heart of Chicago, this 4-star hotel is just a stone's throw away from popular attractions like Millennium Station and the stunning Ohio Street Beach. Book your stay at citizenM Chicago Downtown for a memorable and convenient experience.

Important information:

We do not allow animals, only service animals are allowed. Guests need to inform about the service animal before arrival.
Breakfast is available from 6am to 11am at $18.95 plus taxes.
Late check-out fee from 2pm is $69 plus taxes.

The property accepts credit cards and debit cards. Cash is not accepted. When booking more than 10 rooms, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MDW

Location

Guest Reviews

8.8
Based on 5014 reviews
Cleanliness: 9
Service: 9.4
Location: 9.6
Room Quality: 8
Amenities: 8.2
Value for Money: 8
Food and Beverage: 8.6
Overall Experience: 9.6
V
Victoria • couple • us
10
Incredible, I will be back very soon
Pros:

It was absolutely incredible, great location also! Everyone was friendly as well. I stayed in the one in Times Square back in 2020 but this one in Chicago by far has exceeded my expectations. Bed was cozy, halls were quiet, I really loved it

Cons:

I loved it all

2026-10-31 • via Nuitee
M
Miriam • solo_traveller • mx
9
2026-10-30 • via Nuitee
A
Anne • couple • us
10
2026-10-29 • via Nuitee
M
Matija • couple • si
10
2026-10-28 • via Nuitee
H
Heather • couple • us
10
Pros:

Clean, modern, friendly staff, great location!

Cons:

Wish we could have stayed longer.

2026-10-28 • via Nuitee
S
Sonyi • couple • do
10
Excelente y muy céntrico el desayuno también estuvo muy bueno
Pros:

En general el alojamiento está muy bueno, y muy céntrico

Cons:

En la cama deben poner un aunque sea dos almohada más y limpiar todo los días ya que estuve allá y solo limpiaron una vez

2026-10-28 • via Nuitee
J
Jingjing • solo_traveller • us
10
I like it here
Pros:

The design, the room is so functional even the size is small , the staff is very friendly and nice

2026-10-26 • via Nuitee
S
Stephanie • couple • us
10
2026-10-26 • via Nuitee
B
Brandon • couple • us
1
I was unable to stay at all. After paying, I was received notice of an issue at home. As a result I needed to cancel my
2026-10-26 • via Nuitee
U
UGUR • solo_traveller • us
10
2026-10-26 • via Nuitee
K
Kate • couple • us
5
Would’ve been ok if it wasn’t so hot and small
Pros:

Lighting and bathroom were cool. The high tech everything was also neat. Bed was big pillows comfy. Wifi was excellent and could cast very easily to the tv in the room. Breakfast was good but cost $20 extra a person. Check in and out were easy and they kept our bags locked up after checked out for free so we could go shopping.

Cons:

Our thermostat didn’t work so our room was too hot. They didn’t fix it or offer to move us. The room was also very small for nearly $400. No plugs my the bed and no night stands to put anything on due to room size. I didnt realize it was going to be that small. Will probably not be back unless it’s a deal on a bigger room.

2026-10-25 • via Nuitee
T
Tammy • couple • us
8
2026-10-25 • via Nuitee
A
Adam • couple • us
10
Pros:

Location was great and decor was cool. The staff were friendly and made you feel welcome. The rooms were comfortable and quiet.

2026-10-24 • via Nuitee
U
Umran • solo_traveller • tr
8
2026-10-23 • via Nuitee
M
Michael • couple • us
7
Pros:

The location and cleanliness.

Cons:

The shower door kept opening, and the fridge didn’t work.

2026-10-22 • via Nuitee
S
Scott • solo_traveller • gb
8
Standard CitizenM experience in good location.
Pros:

Excellent location (even if it confuses GPS), new and clean, with reliable services and friendly staff.

Cons:

Expensive for what CitizenM provides.

2026-10-21 • via Nuitee
F
Fernando • couple • br
9
2026-10-19 • via Nuitee
B
Bantamoi • couple • us
8
2026-10-18 • via Nuitee
K
Kevin • extended_group • gb
8
Great all round value
Pros:

Great location, great staff

Cons:

Small rooms

2026-10-18 • via Nuitee
M
Marianne • solo_traveller • us
10
The perfect spot for a quick break in downtown Chicago.
Pros:

The location and the vibe could not be beaten

Cons:

Not one thing.

2026-10-17 • via Nuitee