citizenM Chicago Downtown

Hotels
•
CitizenM
8.9 (5178 reviews)
80 East Wacker Place , Chicago , us

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Facilities

Non-smoking rooms
Air conditioning
Restaurant
Lift / Elevator
Luggage storage
Express check-in/check-out
Facilities for disabled guests
Non-smoking throughout
Shared lounge/TV area
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
High-quality breakfast
Comfortable rooms
Cons:
Cleanliness issues in lobby
Small room sizes

Categories

Cleanliness
8.24
Some reviews mentioned cleanliness issues in the lobby and room.
Service
9.21
Many reviews praised the staff as friendly and helpful.
Location
9.75
Excellent location was frequently highlighted as a benefit.
Room Quality
8.2
Rooms were described as cute but some found them small.
Amenities
8.73
Amenities were considered adequate but some noted limited bar options.
Value for Money
8.69
Overall value was recognized as good for the price paid.
Food and Beverage
9.24
Breakfast was mentioned positively, indicating good quality.
Overall Experience
9.11
General sentiment across reviews showed satisfaction with the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 01:41

Property Description

Modern Amenities
citizenM Chicago Downtown offers a contemporary stay with high-tech features like iPads in every room and free WiFi throughout the property. Enjoy a seamless experience with a 24-hour front desk and a business center for your convenience.

Vibrant Social Spaces
Unwind in style at the shared lounge or grab a drink at the trendy bar. The on-site restaurant serves up delicious meals, perfect for satisfying your cravings after a day of exploring the city.

Prime Location
Situated in the heart of Chicago, this 4-star hotel is just a stone's throw away from popular attractions like Millennium Station and the stunning Ohio Street Beach. Book your stay at citizenM Chicago Downtown for a memorable and convenient experience.

Important information:

We do not allow animals, only service animals are allowed. Guests need to inform about the service animal before arrival.
Breakfast is available from 6am to 11am at $18.95 plus taxes.
Late check-out fee from 2pm is $69 plus taxes.

The property accepts credit cards and debit cards. Cash is not accepted. When booking more than 10 rooms, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MDW

Location

Guest Reviews

8.9
Based on 5178 reviews
Cleanliness: 8.24
Service: 9.21
Location: 9.75
Room Quality: 8.2
Amenities: 8.73
Value for Money: 8.69
Food and Beverage: 9.24
Overall Experience: 9.11
M
Marco Antonio • couple • mx
10
2026-03-21 • via Nuitee
J
Jeanne MB • family_with_children • us
9
2026-03-19 • via Nuitee
L
LoreManni • solo_traveller • it
9
Pros:

Perfect location, friendly staff and clean room

Cons:

room is quite small - which I guess is normal for the position - but still, a bit more would have felt nicer.

2026-03-19 • via Nuitee
T
Tiffany • couple • us
10
2026-03-19 • via Nuitee
T
Tiffany • couple • us
10
2026-03-19 • via Nuitee
M
Mayra • solo_traveller • us
10
Pros:

Close to everything walking distance too

2026-03-19 • via Nuitee
H
Haiman • couple • us
8
2026-03-19 • via Nuitee
D
David • couple • us
10
2026-03-19 • via Nuitee
G
Gracey • family_with_children • us
7
2026-03-18 • via Nuitee
K
Keaton • couple • us
10
Great stay, would recommend to friends nice bed to crack
Pros:

great location, great view, clean rooms and great staff

Cons:

price could be better but it’s chicago room could’ve been a little bigger but same same it’s chicago

2026-03-18 • via Nuitee
M
Mariana • couple • ar
9
Excelente experiencia
Pros:

La vista de la habitación. El estado del hotel. La atención

Cons:

Nada

2026-03-18 • via Nuitee
T
Toru Ishida • extended_group • jp
10
エクセレント
Pros:

ロケーションが最高でした。

Cons:

特別無。

2026-03-16 • via Nuitee
C
Chou • couple • us
9
2026-03-16 • via Nuitee
A
Attilia • couple • it
7
Nice downtown solution
Pros:

Nice solution, downtown

Cons:

The cleaning needs to be improved

2026-03-15 • via Nuitee
G
Giovany • couple • co
10
2026-03-13 • via Nuitee
C
Cheryl • couple • gb
6
Pros:

Decor quirky and excellent location

Cons:

Size of room, design of shower room as pod in room and washbasin outside shower room in bedroom space.
No coffee maker in room or coffee provided

2026-03-13 • via Nuitee
C
Courtney • solo_traveller • us
9
very much enjoyed the stay - perfect home away from home
Pros:

conveniently located, value for number of nights stayed

Cons:

N/A

2026-03-13 • via Nuitee
C
Catlett • couple • us
7
2026-03-13 • via Nuitee
S
saranya • couple • us
10
2026-03-12 • via Nuitee
S
Susan • solo_traveller • us
10
Very enjoyable
Pros:

Fun, modern vibe

Cons:

I didn't know quite what to expect before arriving

2026-03-11 • via Nuitee