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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Non-smoking rooms
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Air conditioning
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24-hour front desk
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Restaurant
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Business center
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Heating
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Bar
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Facilities for disabled guests
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Meeting/banquet facilities
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Non-smoking throughout
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Shared lounge/TV area
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Wheelchair accessible
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Allergy-free room
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Wine/champagne
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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CCTV outside property
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CCTV in common areas
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24-hour security
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Security alarm
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Breakfast takeaway containers
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Key card access
Review Highlights
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Property Description
Modern Amenities
citizenM Chicago Downtown offers a contemporary stay with high-tech features like iPads in every room and free WiFi throughout the property. Enjoy a seamless experience with a 24-hour front desk and a business center for your convenience.
Vibrant Social Spaces
Unwind in style at the shared lounge or grab a drink at the trendy bar. The on-site restaurant serves up delicious meals, perfect for satisfying your cravings after a day of exploring the city.
Prime Location
Situated in the heart of Chicago, this 4-star hotel is just a stone's throw away from popular attractions like Millennium Station and the stunning Ohio Street Beach. Book your stay at citizenM Chicago Downtown for a memorable and convenient experience.
We do not allow animals, only service animals are allowed. Guests need to inform about the service animal before arrival.
Breakfast is available from 6am to 11am at $18.95 plus taxes.
Late check-out fee from 2pm is $69 plus taxes.
The property accepts credit cards and debit cards. Cash is not accepted. When booking more than 10 rooms, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Location
Guest Reviews
Clean rooms, responsive staff, great location
More info on how to manage tv
the breakfast was wonderful.
Location was very central to all the Riverwalk activities, millenium park, and the Chicago Theater. Also, the amenities were very clean and up to date without being too overbearing. I liked the room's setup; the wall-to-wall bed was very cozy and just the right size for unwinding after a lot of walking downtown.
The only thing I did not like was the parking situation, or lack thereof. Some of the public garages near it have hit-or-miss reviews. I do recommend the garage attached to the Illinois Center on E. Wacker and "Coast @ Lakeshore East" attached to the Swissotel. Not too long of a walk if you want to avoid break-ins!
Very cool common areas design and great location! Staff is super friendly and helpful
The main thing that spoiled the whole experience was absolute lack of cell reception. Couldn’t call, text , do any work while at the hotel. The only option was to use unprotected wireless connection.
Also the room was a bit more ran down than expected, side panels of the bed kept falling off
Great staff. Good location.
Bed was too firm.
Nice hotel in the heart of everything for tourist. Clean and cozy room I love everything about it. I will be visiting again.
The close proximity to the downtown area. Everything was within walking distance
The rooms were just a little small but served their purpose.
Todo
La habitación pequeña
The staff were great, very friendly, helpful, and knowledgeable about the area, public transportation. It was in a great location near the park, the riverwalk and shopping.
The HVAC system was struggling with the high temperature and humidity. As a result we had water dripping from the ceiling the entire time we were there, and towels on the floor to keep
from slipping. The bed took up the entire end of the room and you couldn’t walk around it, so we had to crawl up from the bottom to get onto the mattress - not great for an older couple and one disabled. The sink area was tiny and really inadequate.
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