citizenM Chicago Downtown

Hotels
•
CitizenM
8.9 (5325 reviews)
80 East Wacker Place , Chicago , us

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Facilities

Non-smoking rooms
Air conditioning
Restaurant
Lift / Elevator
Luggage storage
Express check-in/check-out
Facilities for disabled guests
Non-smoking throughout
Shared lounge/TV area
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
High-quality breakfast
Comfortable rooms
Cons:
Cleanliness issues in lobby
Small room sizes

Categories

Cleanliness
8.24
Some reviews mentioned cleanliness issues in the lobby and room.
Service
9.21
Many reviews praised the staff as friendly and helpful.
Location
9.75
Excellent location was frequently highlighted as a benefit.
Room Quality
8.2
Rooms were described as cute but some found them small.
Amenities
8.73
Amenities were considered adequate but some noted limited bar options.
Value for Money
8.69
Overall value was recognized as good for the price paid.
Food and Beverage
9.24
Breakfast was mentioned positively, indicating good quality.
Overall Experience
9.11
General sentiment across reviews showed satisfaction with the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 01:41

Property Description

Modern Amenities
citizenM Chicago Downtown offers a contemporary stay with high-tech features like iPads in every room and free WiFi throughout the property. Enjoy a seamless experience with a 24-hour front desk and a business center for your convenience.

Vibrant Social Spaces
Unwind in style at the shared lounge or grab a drink at the trendy bar. The on-site restaurant serves up delicious meals, perfect for satisfying your cravings after a day of exploring the city.

Prime Location
Situated in the heart of Chicago, this 4-star hotel is just a stone's throw away from popular attractions like Millennium Station and the stunning Ohio Street Beach. Book your stay at citizenM Chicago Downtown for a memorable and convenient experience.

Important information:

We do not allow animals, only service animals are allowed. Guests need to inform about the service animal before arrival.
Breakfast is available from 6am to 11am at $18.95 plus taxes.
Late check-out fee from 2pm is $69 plus taxes.

The property accepts credit cards and debit cards. Cash is not accepted. When booking more than 10 rooms, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MDW

Location

Guest Reviews

8.9
Based on 5325 reviews
Cleanliness: 8.24
Service: 9.21
Location: 9.75
Room Quality: 8.2
Amenities: 8.73
Value for Money: 8.69
Food and Beverage: 9.24
Overall Experience: 9.11
P
Parul • solo_traveller • us
8
2026-06-13 • via Nuitee
F
Felix • couple • de
9
2026-06-13 • via Nuitee
B
Brittany • solo_traveller • us
10
2026-06-13 • via Nuitee
J
Jason • solo_traveller • us
10
Worth the hotel to stay in
Pros:

it was clean and the outlay was fantastic.

Cons:

there wasn’t anything i dislike.

2026-06-12 • via Nuitee
H
Heike • extended_group • de
8
empfehlenswert, aber teuer
Pros:

Lage, ruhig, sehr sauber

Cons:

zu teuer

2026-06-12 • via Nuitee
A
Aixa • couple • us
10
Fue una estancia estupenda, te prestan los servicios que necesitas, pero a la misma vez te permiten autogestionar los re
Pros:

Aunque la habitación era muy pequeña, para lo que es su precio, las instalaciones en general tenían espacios que permitían el trabajar y él compartir con otras personas. El arte que tiene el hotel es fabuloso y la ubicación es increíble y demasiado accesible para trasladarte a donde desees en Chicago. El Personal es súper amable y respetuoso y la tecnología en la habitación me dejó sorprendida.

Cons:

El tamaño de la habitación, que es muy pequeño o reducido.

2026-06-12 • via Nuitee
M
Marcos • solo_traveller • br
10
Pros:

Localização excelente, a mais central da cidade, bem em meio a Michigan Avenune e muito próximo ao Rio Chicago. Hotel muito moderno, com estações de auto check in, ótimo café da manhã (cobrado à parte), instalações novas e modernas, limpeza impecável.

Cons:

O banheiro fica bem no meio do quarto, separado por um vidro, o que pode ser um pouco desconfortável para quem viaja com mais pessoas.

2026-06-11 • via Nuitee
M
Michael • couple • us
1
Won’t be staying ever again
2026-06-10 • via Nuitee
T
Thomas • extended_group • ie
9
Amazing place to stay
Pros:

Perfect place to stay. Rooms are very unique and quirky but perfect for a city break like Chicago. Would stay again, beds were very comfortable and amazing location that I would recommend staying here.

Cons:

Rooms are compact but I didn't find this an issue

2026-06-10 • via Nuitee
K
KRISTEN • family_with_children • us
8
Fun- super relaxing! Great location!
Pros:

Perfect location within walking distance of most sites/attractions. With that bed, pillows and room darlening shades - I had the best sleep I have had in years. Visitrd bar one night- that was good. Enjoyed stay - would definitely book again.

Cons:

Some of the signage could be a little more noticeable. In elevator the sign for where to swipe room key was very low with small writing. Didn't notice til last day the tiny little sign that I could have gotten an iron right on floor. Videos in elevator are a little hard to take if you have brain issues/prone to seizures.

2026-06-09 • via Nuitee
H
Hunter • solo_traveller • us
10
2026-06-09 • via Nuitee
C
Clive • couple • us
7
Cons:

Price was ridiculous

2026-06-08 • via Nuitee
M
Mario • couple • at
9
2026-06-07 • via Nuitee
2
287addyf • Business • Minneapolis, Minnesota
6
Good value, but shower sitch is no good
Pros:

Love the size, the snug bed, the room controls and automation! This size (with corresponding lower price) is of great interest to me, but there was a big problem: the shower.

By the time I was done showering, the entire bathroom was flooded, not just the shower stall. The bathroom has a lip at the door, and fortunately not enough water pooled to get above the lip, but yikes! For $400/night (some big event was happening) that wasn't acceptable. More complaints about the shower: user chooses between a rainfall overhead or a handheld, but the handheld has a stiff, unarticulated hose, making it very difficult to use.

Love the design, except for the impractical shower.

2026-06-06 • via Tripadvisor
R
Rolf • solo_traveller • de
9
Sehr empfehlenswert und ideal für den Städtetrip
Pros:

Lage unsagbar gut. Sehr hübsch, eine tolle Terrasse mit schönen Polstern. Freundliches Personal und alles gepflegt und sauber. Kleine aber moderne Zimmer. Wir haben den Aufenthalt sehr genossen.

Cons:

Der Eingang Parterre völlig leer ohne Personal .

2026-06-06 • via Nuitee
D
Doris • family_with_children • it
9
2026-06-05 • via Nuitee
M
Mahima • solo_traveller • us
1
Would not recommend
Pros:

Nothing

Cons:

Worst staff and tv doesn’t work

2026-06-05 • via Nuitee
M
Marina • solo_traveller • us
10
2026-06-04 • via Nuitee
M
Melissa • extended_group • us
8
Fab
Pros:

Location, working space, room was perfect for work travel.

Cons:

I would have liked a little store or something for snacks, but otherwise it was great! I know there are so many food options around.

2026-06-02 • via Nuitee
Y
Yessenia • couple • us
10
2026-06-02 • via Nuitee