ARTOTEL Batam

Hotels
9.8 (676 reviews)
Batu Selicin, Lubuk Baja, Batam City, Riau Islands , Nagoya , id

listing image 1
Show all photos

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Safety deposit box
Fax/photocopying
Massage services
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Issues with cleanliness
Inconsistent breakfast quality

Categories

Cleanliness
8.95
Several reviews mentioned issues with smoke smell and unclean linens.
Service
10
Staff were described as friendly and professional, despite some service inconsistencies.
Location
10
Excellent proximity to shopping and restaurants, consistently praised in the reviews.
Room Quality
10
Rooms were generally described as modern and spacious, with some concerns about cleanliness.
Amenities
10
Amenities such as coffee and snacks were appreciated, though some areas could improve.
Value for Money
10
Guests felt they received good value given the location and facilities.
Food and Beverage
9.45
Breakfast quality was critiqued but some reviews mentioned it was enjoyable.
Overall Experience
10
The overall experience was highly rated, with many guests expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 14:30

Property Description

Modern Accommodation in Batam Center

Convenient Location: Situated in Batam Center, ARTOTEL Batam is just a short distance from popular attractions like Nagoya Hill Shopping Mall and Sekupang International Ferry Terminal.

Comfortable Stay: Guests can enjoy the convenience of room service, a 24-hour front desk, and well-equipped rooms with amenities like a kettle.

Easy Accessibility: With free private parking available for driving guests and key transportation hubs like Nongsa Pura Ferry Terminal and Hang Nadim International Airport within a reasonable distance, getting to and from the hotel is a breeze.

Ready to experience a delightful stay in Batam Center? Book your room at ARTOTEL Batam now!

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BTH

Location

Guest Reviews

9.8
Based on 676 reviews
Cleanliness: 8.95
Service: 10
Location: 10
Room Quality: 10
Amenities: 10
Value for Money: 10
Food and Beverage: 9.45
Overall Experience: 10
M
Mei Poh • extended_group • sg
10
Pros:

Good location and reasonable price

2026-02-11 • via Nuitee
K
Kim • family_with_children • sg
7
2026-01-20 • via Nuitee
H
Hannah • family_with_children • sg
7
2026-01-19 • via Nuitee
S
Siew Hong Helen • family_with_children • sg
8
Great !
Pros:

Breakfast was great ! Location very good : Market just outside the hotel entrance. Grand Batam Mall just across the road.

2026-01-19 • via Nuitee
S
Siew Hong • extended_group • sg
8
Happy will come back again !
Pros:

Breakfast was good. A good wide range of food. Good location. Walking distance to Grand Mall & food outlets. Near to wet market. Convenience to move around.

2026-01-19 • via Nuitee
E
Ellis • couple • sg
7
2026-01-15 • via Nuitee
M
Marn Lum • family_with_children • sg
9
Value for money
Pros:

Location is just diagonally opposite the Grand Batam Mall. Also located very close to a market that offers variety of food options.

Cons:

Not so much of dislike. I wished for hand towels in the room and either a gym or pool would have been nice.

2026-01-07 • via Nuitee
G
Grace • family_with_children • sg
9
Great stay at Artotel!
Pros:

The drinks (juices) and biscuits in the bar are free. Wide variety of food for breakfast.

Cons:

Check in was pushed from 2pm to 3pm and 3.30pm.

2026-01-06 • via Nuitee
C
Cheryl • couple • sg
1
Avoid this hotel with smoke smell
Pros:

Proximity to grand batam mall & A2

Cons:

We were assigned a non-smoking room. However, the room was filled with smoke smell that made it really hard to sleep. In addition, the corridors had smoke smell. They used some awful strong fragrance to try to musk the smell in the room and corridors, to no avail.

2026-01-03 • via Nuitee
K
Kok • couple • sg
9
A stylish, art-filled hotel in an unbeatable location near Batam’s best shopping and food.
Pros:

Perfect for shopping! Stayed here for the location and wasn't disappointed. It’s a 5-minute walk to Grand Batam and BCS Mall. The room was modern, clean, and the bathroom was huge. Great value if you want to be near all the best food and malls.

2026-01-02 • via Nuitee
W
WANG • couple • my
8
2025-12-28 • via Nuitee
P
Peng kian • couple • sg
8
location is great
Pros:

late check out ,early check in , good breakfast, and good location

Cons:

price is a little high.

2025-12-27 • via Nuitee
T
Tessa • family_with_children • es
10
2025-12-25 • via Nuitee
L
Lynn • family_with_children • sg
3
Disappointing
Pros:

Location was quite central. Short walk to grand batam mall and cafes nearby.

Cons:

Small arrival lobby that reeked of sewage smell. Breakfast was pathetic and most of the food was cold. Utensils and cups were not replenished in time. Won't ever go back.

2025-12-23 • via Nuitee
8
8divan • Friends getaway
10
Recommend
Pros:

I had a wonderful stay at this hotel and would highly recommend it. The rooms were clean, spacious, and very comfortable. The staff were friendly, professional, and always willing to help, which made the experience even better.

The location was excellent, close to key attractions and easy to get around. Breakfast was delicious with a good variety of options, and the overall service exceeded my expectations.

I would definitely stay here again and recommend this hotel to anyone looking for comfort, quality, and great service.

2025-12-17 • via Tripadvisor
F
firan2015 • Solo travel
10
Great
Pros:

Very convenient location, CK only in front if hotel, lots of eateries (a2 food court) and massage parlor nearby. BCS and Grand Batam mall just walking distance. If you want to go to GB, just make sure you cross the road in front of Fore.
And friendly staff too. Overall very satisfying stay.

2025-12-16 • via Tripadvisor
P
Pearly • extended_group • my
8
will repeat to stay at Artotel Hotem when I am lin Batam again.
Pros:

the coffee, snacks in the room were refill everyday.

Cons:

the staff at ground floor did not check number of box sent to me by the kek lapis shop. The staff only gave me 1 box and not 2 boxes as it suppose to be. I was in a hurry to go the the jetty. however, the staff whatsapp me telling that there is another box for me (from the same shop) when i was already at the ferry jetty and about to depart to Johor. request the staff to immediately to send over to Jetty but unfortunately the staff cannot do it. My advise: It will be great if the staff to double check the number of boxes in the store room before hand over it to the customers.

2025-12-15 • via Nuitee
L
LEE • extended_group • my
8
2025-12-02 • via Nuitee
N
Noob123 • Couples • Singapore
6
Horrible linen hygiene
Pros:

Could have been at 5 star review for this 3 year old property.

Friendly staff.

For the price, you are getting good value in terms of room size, bare basic amenities and breakfast which isna good declicious spread. It is a newish property so quite clean still.

No disposable slippers, they provide flip flops.

No hand towels.

The linens - bed sheets, pillow cases - is another story. They don't look worn but are stained, unclean and smelly. I doubt it is a housekeeping staff issue unless they are handling the laundry in house. Likely their contract laundry service is below par.

Won't recommend until they fix this issue.

2025-11-28 • via Tripadvisor
L
LIM • family_with_children • sg
9
2025-11-23 • via Nuitee