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Facilities
Property facilities
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Guest education on local ecosystems and culture
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Non-smoking rooms
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Swimming pool
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Restaurant
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Room service
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Pets allowed
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Luggage storage
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Express check-in/check-out
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Tour desk
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Private check-in/check-out
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Shuttle service (additional charge)
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Concierge service
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Allergy-free room
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Kids' outdoor play equipment
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Outdoor furniture
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Fruits
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Shallow end
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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24-hour security
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Delivered food - securely covered
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Security alarm
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Beach umbrellas
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Free pool cabanas
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Internet access
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Concerts/live shows
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Private picnics
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Exercise/lap pool
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Japanese garden
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Swimming nearby
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Beach club nearby (surcharge)
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Beach toys
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Guest education on local ecosystems and culture
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Accessible shuttle
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No accessible shuttle
Review Highlights
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Property Description
Santuario Beach Hostel offers sustainable beachfront accommodation in Tierra Bomba with stunning sea views. Guests can enjoy a restaurant, 24-hour front desk, and full-day security, as well as free WiFi. The property boasts a year-round outdoor pool with a pool bar and is conveniently located near Juan Guy Beach.
Well-equipped Units Some units feature a kitchen with a microwave and fridge, while all units include a cozy seating area.
Relaxation and Activities Guests can start their day with an American breakfast, unwind at the on-site bar, or join sightseeing tours. Outdoor play equipment and a garden offer additional leisure options.
Book now to experience a memorable stay at Santuario Beach Hostel and explore Playa Punta Arenas just 1.3 km away.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Location
Guest Reviews
the hotel organised transport from Cartagena for us which was easy and fast, the room was nice and we got upgraded from a glamping pod to a cabin which was appreciated and the aircon was great. Unlike other reviews our room and jacuzzi was clean. The view from where the cabins are over Cartagena is nice. The breakfast was lovely!
where to begin. We arrived and were shown to sit down at the main bar which is dirty, old and very loud. They were quick to take our payment and then no further communication- no “please sit here and enjoy yourself until your room is ready”, no “the bathrooms are there if you need them”, not even “here is the WiFi password”. We were harassed by pushy vendors. We ordered a hamburger which didn’t arrive for nearly two hours and was fine at best. I then asked if our room was ready to which they said yes , however it didn’t seem as though they would have come and told us that. We were shown to our room which still had someone cleaning it and we had to ask for a key to be able to lock it. Very minimal information given about breakfast/dinner/other things nearby/ no one showed us the pool which was hard to find as the property is huge.
The vibe at night was very strange as most people only come to tierra bomba for the day which we didn’t realise so there was no one at the bar/restaurant and nothing nearby. We decided to call it a night and went to the room where the WiFi is bad. This part is no the fault of the hotel but our neighbours in the next cabin decided to have a party all night and played loud music and were talking until 6am which due to the construction of the cabin meant it sounded like they were having a party in our room!
We have been staying in the cheapest hostel dorm accommodation, most of which has been vastly vastly superior to this place in terms of service and atmosphere. I would not recommend this place.
This place could be amazing with a few tweaks in communication and a little love to the property.
Las cabaña muy bonitas, el ambiente tranquilo, Andrés súper amable y atento, nos ayudó en todo, el personal muy amable, regresaría sin pensarlo dos veces, lo súper recomiendo.
Nice design and helpful staff
The wash basins were not working properly, the water was coming out underneath. No warm water, no shower gels or shampoos, not a single mirror, not very clean - lizard feces were all over the carpets and sheets, the whirlpool was on only on the first day, had to ask for beach towels constantly and that tool ages until they were brought to us
La propiedad super linda. Organizada
El staff se percibió un poco grosero, poco atentos
Club de Playa y Atención del Personal - Muy buen servicio al cliente
Un sitio maravilloso
Nothing, we left on the next boat off the island
This is NOT a 5* beach club hotel. DO NOT BOOK. We arrived and immediately got the next boat back to cartagena mainland as it was not safe and the facilities were not what has been pictured. After relooking at the photos it looks like they are AI generated.
After walking for about 6 minutes up a beaten uphill track through a building site type enviroment we entered the room to animal droppings on our bed and next to the towels.
Staff immediately left with no instructions on where anything was, how to connect to the WIFI (chased someone down and they said no WiFi working) no phone in the room to call anyone for help, no idea on where anything was and was just expected to figure it out?
We are not princesses and travel alot so can definitely figure things out but for £170 a night (compared to Oz hotel which was 5* service for £85 a night) we were left completely confused on why booking.com has allowed this to be priced as a 5* beach club when it had no beach club or even a 3* rating.
We spoke to someone on WhatsApp who said to speak to booking.com for a refund but we couldn't as there was no signal on the island and the last boat was about to leave so left on the last boat and sat back on mainland booking a last minute hotel at 6pm on our honeymoon.
Do not bother booking unless the price is £50 a night and they change it to a 2* resort
Mi experiencia fue totalmente decepcionante. No me quedé porque, desde el momento en que llegué, quedó claro que las instalaciones no tienen nada que ver con lo que muestran en las fotos. El acceso a la playa es engañoso: el lugar es desagradable, no está limpio y los vendedores ambulantes son excesivamente insistentes.
La música es absurdamente alta y el personal demuestra una clara falta de capacitación.
Para completar, las habitaciones están a más de 10 minutos caminando desde el punto de llegada y desde la playa, ubicadas en una zona empinada. Esto es información que deberían advertir antes de la reserva y no ocultar.
El transporte al hotel tampoco cumple con los horarios y, además de ser costoso, sólo informan que tiene un valor adicional al último momento, lo cual resulta totalmente inaceptable.
Las instalaciones, la distancia de la habitación a la playa, no tan aseado, impuntual el transporte
Ubicación y jacuzzi
El aseo es terrible y el desayuno tampoco era bueno
La ubicación y el personal es muy amable, siempre estuvieron dispuestos a ayudarnos. Las habitaciones están ubicadas en una zona sin ruido, y tiene un acceso directo a la playa.
PodrÍan mejorar la escalera de acceso a las habitaciones, es irregular e inestable, lo que es peligroso. Las habitaciones notan falta de mantenimiento en la entrada y aseo exterior. Los baños no son comodos, y en especial las duchas presentaban un deterioro y suciedad riesgosa. Incluso es mejor bañarse directamente en la ducha de la piscina.
Vistas y personal en general bien. Te llevan la maleta etc. comida rica y buen precio. Sitio agradable
La luz principal de la habitación estaba rota por lo que por la noche no teníamos casi luz. El lavabo no tragaba el agua bien, se caía al suelo continuamente. No nos dieron casi toallas.
Muy buena atención, personal muy flexible
Las cabañas son muy lindas.
Que toca caminar bastante para llegar a tu cabaña, te toca atravesar un predio grande privado (no le pertenece a AMALIFE) para poder llegar a las cabañas. El personal no es muy atento. No te indican nada, y como hay que caminar bastante es muy complicado la comunicación.
Muy cómodo, bonito y limpio el hospedaje.
Había mosquitos camino a la playa.
La atención
La habitación no tenía espejo
La atención y el lugar
La salida debería ser al menos a medio día
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