Facilities

Proposal/romance packages available
Lot hours - 24 hours
Carport
Free WiFi
24-hour front desk
Luggage storage
Concierge service
Wheelchair accessible
Safe-deposit box at front desk
Porter/bellhop
See all facilities

Review Highlights

Pros:
Clean and spacious rooms
Pleasant hospitality
Cons:
Poor cleanliness
Not recommended for return

Categories

Cleanliness
4.16
The cleanliness was poor with hair and stains on the beds.
Service
8.63
The hospitality was pleasant and welcoming.
Location
8.17
The location is relatively close to the center but away from the hustle and bustle.
Room Quality
8.12
The room was clean and spacious.
Amenities
8.65
Standard quality for this hotel tier.
Value for Money
8.11
Standard quality for this hotel tier.
Food and Beverage
8.66
Standard quality for this hotel tier.
Overall Experience
7.93
Mixed experience, would not recommend returning.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 08:22

Property Description

Convenient Amenities: Complimentary Wireless Internet and Concierge Services
Experience seamless connectivity with complimentary wireless internet and personalized assistance from our concierge services.

Dining and Socializing Options
Indulge in delectable meals at our restaurant, grab snacks at the coffee shop, and join the daily complimentary reception to mingle with fellow guests.

Comfortable Accommodation and Entertainment
Relax in our individually decorated guestrooms equipped with modern amenities like Smart televisions and minibars. Unwind in your private bathroom with luxurious shower facilities.

Book your stay at Hotel Chocolate Deluxe and immerse yourself in the vibrant atmosphere of Guanajuato's Zona Centro. Enjoy proximity to popular attractions like the Alley of the Kiss and Museo Iconográfico del Quijote.

Important information:

  • No pets and no service animals are allowed at this property.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • Guest type

    Essential workers only - NO

  • Accessibility

    No elevators

See all policies

Location

Guest Reviews

7.8
Based on 43 reviews
Cleanliness: 4.16
Service: 8.63
Location: 8.17
Room Quality: 8.12
Amenities: 8.65
Value for Money: 8.11
Food and Beverage: 8.66
Overall Experience: 7.93
J
Juanis • family
2
Pros:

Desagradable pues te mandan a un hotel a registrar y el hospedaje es en otro hotel ,la limpieza de las camas muy mal tenían cabellos y manchas hasta el olor del perfume del huésped anterior.lo bueno es que ya conocí el lugar y no regresaré y no lo recomiendo.
Es mejor hospedarse en el castillo de santa Cecilia

2025-08-31 • via Nuitee
J
Jorge
10
Lejos y al mismo tiempo tan cerca.
Pros:

Estuvo agradable la hospitalidad. El cuarto estaba limpio y amplio. La distancia al centro fue relativamente cerca y al mismo tiempo está lejos del bullicio del centro.

2025-07-21 • via Nuitee
M
Mario
6
Pros:

Lugar muy bonito, algo confuso para llegar pero hermoso, la habitación muy cómoda

2025-06-16 • via Nuitee
P
Paul
6
Pros:

The hotel was not in the location shown on Expedia. Rather than being in the center of town it is high on a hill, requiring a steep walk down and back up the hill to visit the center.

My room was not at the main hotel but at a secondary location which was a walk down the street and down a hill. The property has many stairs to go down to the garden then more stairs to the room.

The room has a nice coloured glass window, but it has no curtain, so the lights in the garden shine in the room all night.

There were no baked goods for breakfast as stated on the offer for the room, and to get a coffee in the morning it is required to walk back to the main hotel.

The

2025-04-15 • via Nuitee
J
Juan Daniel • friends
6
Pros:

En la propiedad no hay servicio de WiFi y faltan muchas cosas que en la reservación dicen que tienen

2025-04-14 • via Nuitee
M
Marco
10
Guanajuato
Pros:

Una vista excelente del centro histórico de Guanajuato

2025-03-17 • via Nuitee
M
Michelle
8
Loved the city and view but disappointed in hotel
Pros:

Amenities not as listed on own website nor hotels.com. No coffee maker in room or in hotel. Restaurant only opens at 8 am. Nothing in the area outside hotel for food unl Staff is friendly but amenities lacking, especially at the Deluxe location, which is a 350 meter walk away up the road (also not clearly indicated when booking). Restaurant is also in other hotel. Nice room, comfortable and quiet with superb view. Minibar is great, but with lack of food services in area, a coffee station is required, either in the rooms or in common area as listed in description.

2025-03-17 • via Nuitee
F
FELIPE DE JESUS • family
4
Pros:

Es muy difícil subir y bajar escaleras con equipaje y no hay servicio de personal, para dar soporte,afuera no pasa transporte para el centro,tienes que bajar muchas escaleras para bajar.... aproximadamente 15 minutos,de regreso tienes que tomar taxi...

2025-01-24 • via Nuitee
B
Benjamin Abraham
10
Pros:

.

2024-12-30 • via Nuitee
C
Claudia
8
Pros:

It’s a co nice place, but slow service and they need to improve cleaning

2024-11-26 • via Nuitee
V
Verified traveler
8
Habitación Ferrero
Pros:

Bonita y amplia habitación, bonita vista de la ciudad.
Amabilidad de los trabajadores.
Falta de toalla para manos, shampoo, contacto en el baño y a los lados de la cama, hay tasas pero no cafetera.

2024-11-24 • via Nuitee
M
Marco • family
10
Pros:

Super good and safe

2024-11-21 • via Nuitee
F
Francisco • family
8
Pros:

La queja es que la reservación era para chocolate deluxe y a la hora de hacer cheque in nos cambiaron a otro hotel y como no conocemos la ciudad tuvimos qué aceptar de lo contrario hubiera cancelado en el momento

2024-10-29 • via Nuitee
S
Suzanne
10
Pros:

The patios and restaurant I really like but I did not enjoy the walk to Centro because it is so very steep.

2024-10-25 • via Nuitee
N
Noe • family
10
Pros:

All was excellent

2024-10-19 • via Nuitee
J
Jonathan
8
Pros:

Menú en la habitación falta información sobre alimentos y opciones de bebida para servicio a la habitación

2024-05-31 • via Nuitee
J
John • partner
6
Pros:

The staff were very friendly and helpful. Not really close to the center but transportation is provided for a fee. I guess we should have read the room description a bit better as the room we booked did not have AC and was very warm. We were moved to another of their locations and the room had AC and was very spacious. We had a great view of the city at this location. The only thing that I will complain about was that the beds are very hard and uncomfortable. We had a great time in Guanajuato! Very beautiful city!

2024-05-30 • via Nuitee
P
Priscila • partner
4
Pros:

Price was very affordable and the customer service in person was good ( not over messages). Then room was dirty and it had stains on the bed sheets, we found some clothes in the bathroom and the worst part there’s no A/C. They also try to change my reservation and resell me the same room for a higher price ( because I arrived after their check-in hours)

2024-05-27 • via Nuitee
J
J. Jesús
8
Pros:

Muy bien

2024-05-23 • via Nuitee
P
Patricia
8
Muy oscuro
Pros:

Todo estuvo bien en la estancia ,solo que en la llegada en la noche el acceso a la habitación estaba muy oscuro

2024-04-22 • via Nuitee