grätzlhotel Serviten

Les escaliers pour aller aux toilettes.
La réception au centre ville, pas à côté de l’hotel.
Pas de dépose bagages, nul

Die Bezeichnung: Grätzlhotel ist absolut irreführend! Es ist kein Hotel. Es sind lediglich 2 Apartments!

Es war nichts geputzt. Überall die Flecken und Krümel vom letzten Gast (den paar letzten wahrscheinlicher). Bei Minusgraden und Schnee draussen ungeheizt. Kontakt nur im Ausland (Deutschland) und widersprüchliche Aussagen mir gegenüber. Nach langem Hin und Her nur ein Teil des Betrages zurückerstattet bekommen, trotzdem, dass ich telefonisch zugesagt bekommen hatte, den Betrag zurück zu bekommen und mir ein anderes Hotel nehmen zu können.

If you are a light sleeper like me: this is a ground-floor flat, and the tram runs constantly on the street, which makes the whole flat vibrate.

Vielleicht hab ich einen schlechten Tag erwischt: Als ich das Zimmer betrat, war es eiskalt - offenbar hatte jemand vergessen, die Balkontür zum Innenhof zu schließen (sie war "sperrangelweit" geöffnet). Dadurch kühlte auch die ganze Masse aus; die Fußböden blieben auch die folgenden Tage noch kalt. Die fehlende Fußbodenheizung macht sich im Bereich von Dusche und WC ohnehin unangenehm bemerkbar. Grundsätzlich würde dem Appartement etwas mehr Pflege gut tun - so war bspw. die Nespressomaschine defekt (Kaffee wird zwar zubereitet, aber leider mit kaltem Wasser).

La propreté n’était pas à 100%, surtout dans la salle de bain et les toilettes… de plus il faisait relativement froid dans l’appartement et l’équipement de douche était en mauvais état.

La televisione non funzionava. Non mi è piaciuta la struttura e la disposizione del bagno.

- The room/facilities are worn and need repair or replacement. The vinyl flooring was worn/stained (though presumably clean) and was popping up in the hallway, outside the shower. The bedside lamp was broken upon our arrival. The shower door is not properly sealed so water leaks out into the hall. The back patio had broken limbs and leaves all over it. There was a chunk of Sheetrock missing from the hallway wall.
- The layout could be better. The separate shower and toilet facilities were great but the placement in the hallway between the sink area and the kitchen, not so much. You basically have to step out of the shower into the hallway stark naked to get the towel. Fortunately I was traveling with my husband but it’s not a great arrangement if
- I specifically booked the space because there was a small kitchenette. A kettle, Nepresso machine, mini fridge, stovetop, and small sink were included along with dishes and cooking equipment. A toaster and microwave were not included and much missed. I initially thought this was simply a European thing at first, but our next hotel (Budapest), provided a toaster and a microwave in addition to a mini fridge, kettle, etc.
- The property managers are very hands off. They claim to have a 24-hour concierge but it’s actually a chatbot. If you want to talk to a person, you have to call their office (which closes at 3pm), email, or message them though when I tried to message them, I was sent to Facebook Messenger with no recipient or prompt. I’ve stayed at other hotels that are like this and they actually have real people chatting 24-hours a day via text, so I know it’s possible to have a better means of contact. We stayed for four nights so it would have been nice to have housekeeping once. It wasn’t clear how to book this—presumably through their non-existent messaging function.

I really don’t like mould in the shower. It is really easy to get rid of and a sign that cleaning is sub-standard. The floor needed some attention (linoleum bubbling up). The room is a converted street-facing shop.which is a bit odd and can be noisy with pedestrians at night and the tram passing by sounds like a plane taking off!