Hotel San Carlos

Hotels
5.1 (24 reviews)
Avenida Constituyentes 14 , Acapulco , mx

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Pets allowed
Express check-in/check-out
Fax/photocopying
Tour desk
Facilities for disabled guests
See all facilities

Review Highlights

Cons:
Dirty rooms
Unsatisfactory service
Inadequate amenities
Poor overall experience

Categories

Cleanliness
3.73
Numerous complaints about dirtiness and poor conditions in rooms.
Service
5.7
Reports of unsatisfactory service and staff attitude.
Location
6.74
Location was referenced but no specific positive attributes were mentioned.
Room Quality
4.19
Rooms are described as uncomfortable and not conforming to expectations.
Amenities
4.72
Amenities such as the pool were stated to be dirty and inadequate.
Value for Money
5.18
Guests felt they were not getting their money's worth.
Food and Beverage
6.83
Neutral, as no specific details were given about food or beverage.
Overall Experience
3.7
Overall dissatisfaction based on multiple negative comments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 09:43

Property Description

Luxurious Accommodation

Hotel San Carlos offers elegant rooms with modern amenities, including a flat-screen TV, comfortable seating area, and private bathrooms with free toiletries. Some rooms even provide stunning pool views for a truly relaxing stay.

Convenient Facilities

Guests can enjoy a seasonal outdoor swimming pool, private parking, and a lovely terrace at the hotel. With free WiFi, a 24-hour front desk, and concierge services, your comfort and convenience are our top priorities.

Ideal Location

Perfectly located near popular beaches like Hornos, Hornitos, and Tlacopanocha, Hotel San Carlos is also close to attractions such as Acapulco Convention Center and Acapulco Navy Historic Museum. Book now for a memorable stay in Acapulco!

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in some hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 10 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is needed) and costs MXN 120 per day.

Location

Guest Reviews

5.1
Based on 24 reviews
Cleanliness: 3.73
Service: 5.7
Location: 6.74
Room Quality: 4.19
Amenities: 4.72
Value for Money: 5.18
Food and Beverage: 6.83
Overall Experience: 3.7
M
Maria Elena • family_with_children • mx
1
Pros:

Nada

Cons:

Nada, toda su reseña es falsa, las habitaciones y el hotel no tienen nada que ver con las fotos que tienen en la página. No cumplieron con la habitación y las condiciones para una persona con silla de ruedas. Y se negaron a darme el rembolso
Es un hotel feo, sucio e inseguro y no es amable su personal
No tengo fotos porque no me permitieron tomarlas
La alberca estaba sucia y tienes que bajar una pequeña escalera de fierro. No hay aire acondicionado

2026-01-02 • via Nuitee
A
Anita • family_with_children • mx
2
Queja del servicio del hotel y booking
Pros:

Nada

Cons:

El lugar olía mucho a marihuana, cigarro y alcohol yo habia reservado una habitación doble y me dieron un cuarto de 2 x 3 mt con una cama y en el baño salía un tubo de desagüe que caía dentro la verdad me cobaro algo que no utilice o que el hotel no tiene si exijo alguna bonificacion. No entiendo como booking tiene este tipo de hoteles en su pagina no son de la calidad de ustedes

2026-01-02 • via Nuitee
M
Morales • family_with_children • mx
6
2026-01-02 • via Nuitee
A
Ashley Yareni • family_with_children • mx
1
Pros:

Nada, de verdad que no hay nada rescatable

Cons:

Todo, las camas incómodas, no hay estacionamiento, había cucarachas, el baño lo más pequeño que existía, no hay Internet, todo terrible

2026-01-01 • via Nuitee
G
gbandera • family_with_children • mx
1
Pros:

Información falsa.

Cons:

Muy mala atención.

2025-12-30 • via Nuitee
I
Ignacio • couple • mx
7
2025-12-27 • via Nuitee
T
Tamara Veronica • family_with_children • mx
1
Pros:

Nada

Cons:

Todo los colchones, el baño, la alberca, nada me gusto

2025-12-27 • via Nuitee
V
Vazquez • family_with_children • mx
9
Pros:

El lugar en donde edtava

Cons:

El estacionamiento

2025-12-26 • via Nuitee
S
shabulin • couple • mx
3
Sin estacionamiento
Cons:

En las preferencias decia que había estacionamiento. Pero el carro se tenia que quedar en la calle dejandolo expuesto

2025-12-25 • via Nuitee
A
Angélica • couple • mx
1
Pros:

Nada pésimo servicio

Cons:

No me dieron la.habitacion que pedí con aire acondicionado me dieron la que quisieron y no me dió opción de cancelar la estadía

2025-11-28 • via Nuitee
H
Hernandez Valencia • family_with_children • mx
1
Insatisfecho
Pros:

Nada

Cons:

Muy sucio

2025-11-20 • via Nuitee
M
MARTIN • solo_traveller • mx
7
2025-08-31 • via Nuitee
J
Josue Abraham • family_with_children • mx
1
Pros:

Nada

Cons:

Todo,esta horrible el hotel

2025-08-19 • via Nuitee
A
Ana Isabel • family_with_children • mx
9
2025-08-10 • via Nuitee
H
Hernandez • extended_group • mx
1
Pesimo
Pros:

Las coladeras del baño estaban tapadas y se encharcaba el agua

Cons:

Mal estado de tuberias en desague

2025-08-08 • via Nuitee
J
Jocelyn Olmos • extended_group • mx
1
Un asco
Pros:

Nada un asco de lugar parecia un hotel de paso donde van prostitutas

Cons:

Alberca sucia, manchas en la cobijas y cama, al entrar parecia que paso un tornado todo tirado el sofa tirado los cogines por todos lados apestaba a miados en cuando entrabas

2025-08-01 • via Nuitee
J
Jocelyn Olmos • extended_group • mx
1
Pros:

Nada

Cons:

Alberca sucia, manchas en la cobijas y cama, al entrar parecia que paso un tornado todo tirado el sofa tirado los cogines por todos lados apestaba a miados en cuando entrabas

2025-08-01 • via Nuitee
J
Jesús • family with young children • mx
1
Horrible
2025-05-15 • via Nuitee
L
Lloyd • solo traveller • gb
9
Good value & Top location 👏
Pros:

Great location.

2025-01-01 • via Nuitee
L
Lloyd • solo traveller • mx
8
Very good
Pros:

Decent hotel at a reasonable price.

2024-12-05 • via Nuitee