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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Terrace
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Family rooms
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Garden
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BBQ facilities
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Airport shuttle
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Safety deposit box
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Bar
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Fax/photocopying
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Sauna
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Massage services
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Spa/wellness center
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Barber/beauty shop
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Currency exchange
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Private parking
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Outdoor pool
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Daily housekeeping
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Designated smoking area
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Concierge service
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Wheelchair accessible
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Kid meals
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Snack bar
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ATM/cash machine on site
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Kid-friendly buffet
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Evening entertainment
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Airport shuttle (free)
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Outdoor furniture
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Wine/champagne
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Sun umbrellas
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Coffee Shop on site
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Spa/wellness center services
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Steam room
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Beauty Services
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Yoga classes
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Manicure
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Pedicure
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Hair Salon Services
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Property cleaned by professional cleaning companies
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Key access
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Food delivered to guest room
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CCTV in common areas
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24-hour security
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Delivered food - securely covered
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Key card access
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Tour/class on local culture
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Live music/performance
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Aerobics
Review Highlights
Categories
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Property Description
Luxurious Accommodation
Haile Grand Addis Ababa, a 5-star hotel in Addis Ababa, offers elegant rooms with city views, air conditioning, and modern amenities like flat-screen TVs and free WiFi. Some rooms even feature a kitchen for added convenience.
Fantastic Facilities
Enjoy a refreshing dip in the outdoor pool, work out at the fitness centre, or unwind in the sauna. The hotel also boasts a children's playground, terrace, and a 24-hour front desk for all your needs.
Culinary Delights
Indulge in a variety of cuisines at the on-site restaurant, from Mexican to Middle Eastern dishes. Special dietary requests can be accommodated, ensuring a delightful dining experience for every guest.
Book your stay at Haile Grand Addis Ababa now and experience unparalleled luxury and comfort in the heart of the city.
Dear Guests, We are committed to providing you with a clean and enjoyable swimming experience. To maintain the highest standards of hygiene and safety, we kindly request that all guests bring and wear a swim cap when using the swimming pool.
A deposit may be required at the property.
Location
Guest Reviews
I like every things in the hotel from the staff until the food
There's nothing I don't like about the hotel
Employees are approachable and are welcoming,and food is great including breakfast and the rooms are clean and have a lot of space and the outside view is really presentable with a lot of nice things to see.
When ordering food the wait took long to serve to the table, also it was disappointing to know there is not any connection rooms
Very modern and impressive customer care. The relaxing water fall / fountain on the rocks was a brilliant feature. What a great way of leaving a legacy for the amazing people of Ethiopia and the long distance runner champion Haile.
I failed to find anything . Overall amazing stay and one of the best customer care.
Very flexible and friendly staff. Fast with checking in and out.
التفتيش في البدايه وحتى النهايه كانو قمة في الاخلاق بس كان بستمرار. يوحي ان البلد غير آمنه او من ناحية اخرى هم جديدين على السياحة الكثيفه موخرا. ثانيا ولاهم. استقبال الفندق كان قمة في السوء سئ جدا. بحجة اني جأت اليهم مبكرا. ودفعت خمسين في المئه على مجموع الحجز وعلى ذالك كانة الغرفة متاحه. سوء الاداره. لجلب السياح فندق خمس نجوم لا يتماشى مع مقدمة وواجهة اثيوبيا لا انصح به ابدا تعامل غير مجدي في البداية الوحيد فندق الشيراتون هو من يغنيك عن البقيه في التعامل والاستقبال. ثالثا وهو الاهم النت ضعيف الغرفة لا يوصل للتلفزيون النت. والماء الحار لايعمل الى بطلب الصيانة أربع مرات ومع ذالك يتاخر هذا الفندق نجمتين كثيره عليه مع هذا الي حصل والله شاهد على مانقول. رابعا الموقع. في منطقة لا تجدي بالمشي على الاقدام. ليس مميز لكن غير مهم. المهم ماذكرته سابقا.
From the beginning to the end of my stay, the security inspections were conducted by very polite and respectful staff. However, they were carried out very frequently, which gave the impression that the country might not be entirely safe. Alternatively, it could be that the country is still relatively new to receiving large numbers of tourists.
Second, and most importantly, the hotel reception: the reception experience was extremely poor and disappointing. The staff justified the situation by saying that I had arrived early, even though I had already paid 50% of the total booking amount, and the room was actually available. This reflects poor management and a lack of flexibility toward guests.
For a five-star hotel, this level of service does not represent Ethiopia well and does not match the standards expected from a hotel that should be part of the country’s hospitality image. I would not recommend this hotel at all based on the way I was treated upon arrival. In terms of service and reception, the Sheraton Hotel was by far superior and made the other options seem incomparable.
From the beginning to the end of my stay, the security inspections were conducted by very polite and respectful staff. However, they were carried out very frequently, which gave the impression that the country might not be entirely safe. Alternatively, it could be that the country is still relatively new to receiving large numbers of tourists.
Second, and most importantly, the hotel reception: the reception experience was extremely poor and disappointing. The staff justified the situation by saying that I had arrived early, even though I had already paid 50% of the total booking amount, and the room was actually available. This reflects poor management and a lack of flexibility toward guests.
For a five-star hotel, this level of service does not represent Ethiopia well and does not match the standards expected from a hotel that should be part of the country’s hospitality image. I would not recommend this hotel at all based on the way I was treated upon arrival. In terms of service and reception, the Sheraton Hotel was by far superior and made the other options seem incomparable.
Third, and this is the most important issue: the internet connection in the room was very weak, and the Wi-Fi could not connect to the television. In addition, the hot water did not work properly and I had to contact maintenance four times. Even after that, the response was delayed.
Based on my overall experience, I honestly believe that even two stars would be too generous for this hotel considering the problems I encountered. I say this sincerely, and God is my witness to everything I have mentioned.
Finally, the location: the hotel is situated in an area that is not particularly suitable for walking, and the location itself is not especially impressive. However, this was not a major concern for me. The issues mentioned above were far more important and significantly affected my overall experience.
Tutto era perfetto
Non c’è davvero nulla che non mi sia piaciuto: è stato tutto semplicemente perfetto, dall’accoglienza al servizio, dalla qualità al cibo.
L’albergo e’ bellissimo, pulitissimo, il personale gentilissimo, le camere spaziose e il bagno e’ grande e dotato di tutto
L’hotel ha inoltre un bel giardino e una bellissima SPA
Niente
Unglaublich nettes und zuvorkommendes Personal in allen Bereichen des Hotels.
Grandioses Abendessen, top Zimmer und ebenfalls klasse Spa-Bereich.
服务一流 各方面设施都很完善 岩石瀑布景色很美
The staff!!!
The staff!!!
The staff!!!
Room
Views from the room
Absolutely nothing to dislike.
Everything
ممتاز من جميع النواحي بس موقعه بعيد شويتين
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