The Grand Palace Hotel

Hotels
•
Independent
8.4 (23 reviews)
35376 Thabo Mbeki Rd, Lusaka, Lusaka Province , Lusaka , ZM
260-211251010

listing image 1
Show all photos

Facilities

Free breakfast
Free WiFi
24-hour front desk
Designated smoking area
Wheelchair accessible
Elevator
Television in common areas
Free breakfast
Free newspapers in lobby
Wedding services
See all facilities

Review Highlights

Pros:
Nice staff
Clean environment
Cons:
Poor service
Food quality

Categories

Cleanliness
8.15
Sheets were unchanged for 3 days.
Service
7.15
Poor service by front desk staff.
Location
9.65
Standard quality for this hotel tier.
Room Quality
8.15
Forced to switch rooms to a smaller one.
Amenities
9.65
Standard quality for this hotel tier.
Value for Money
8.65
Standard quality for this hotel tier.
Food and Beverage
6.65
Food was not great.
Overall Experience
9.15
Standard quality for this hotel tier.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 03:33

Property Description

Outdoor Pool and Complimentary Amenities

Enjoy the refreshing outdoor pool and complimentary wireless internet access at The Grand Palace Hotel. Unwind at the indoor restaurant or one of the two bars/lounges with a tasty beverage.

Event Facilities and Services

Benefit from event facilities such as a conference center and 8 meeting rooms, ideal for gatherings of any scale. Additional services include a 24-hour front desk, wedding services, and laundry facilities.

Convenient Location and Nearby Attractions

Situated in Lusaka, the hotel is within a 5-minute drive of Pakati Sunday Market and Kenneth Kaunda International Conference Centre. Explore nearby attractions like Lusaka City Market and Independence Stadium.

To experience these exceptional amenities and more, book your stay at The Grand Palace Hotel now.

Important information:

  • Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Guests can access their rooms with a mobile device.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: LUN

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Guest type

    Essential workers only - NO

  • General

    Private host property

See all policies

Location

Guest Reviews

8.4
Based on 23 reviews
Cleanliness: 8.15
Service: 7.15
Location: 9.65
Room Quality: 8.15
Amenities: 9.65
Value for Money: 8.65
Food and Beverage: 6.65
Overall Experience: 9.15
N
Nimo
10
Pros:

Abbabzhdhs

2025-09-09 • via Nuitee
I
Isabel
4
Pros:

Poor service by front desk staff. When I extended my stay forced me to switch rooms to a smaller one and told me I had paid for different rooms. Both times I had paid for standard rooms. They also tried to change an agreed rate on me. Sheets were unchanged for 3 days. You always have to ask for extra towels. Food was not great. Wouldnt book again.

2025-08-12 • via Nuitee
E
Emmanuel
10
Pros:

Very nice staff and clean environment

2025-08-02 • via Nuitee
C
Christine
8
Pros:

It was okay though could be better

2025-06-07 • via Nuitee
C
Christine
6
Pros:

It was okay though it could have been better

2025-06-07 • via Nuitee
L
Loren
6
Pros:

It could have been better overall I felt like it was overpriced for what I actually booked but theirs always room for improvement

2025-04-28 • via Nuitee
R
Romulo • family_with_children
10
Pros:

Wonderful experiencie, specially for a family stay. Staff is very friendl.

2025-04-17 • via Nuitee
K
Katherine • family
8
Pros:

Friendly staff. Hot water not always available.

2025-04-15 • via Nuitee
M
Mishelle
8
Pros:

There were a few issues with my room when i arrived. Some things did not work. But the staff quickly attended to those issues and are an absolute blessing to this hotel. They are truly amazing and embody African hospitality.

2025-03-25 • via Nuitee
K
Kevin
6
Super front desk staff
Pros:

Super front desk staff and bar staff. Good value.

2025-02-07 • via Nuitee
A
Andrew
8
Pros:

I have stayed at this hotel many times over the last 4 years or so. It is a pity that Hotels.com has not always offered rooms, instead I have had to book through a competitor. It is very convenient, very close to East Park shopping mall. The hotel itself offers reasonable value with a guarded car park, though maintenance of the rooms need to be improved.

2025-01-22 • via Nuitee
M
Martin • partner
10
Pros:

Loved the proximity to popular shopping spaces.

2025-01-09 • via Nuitee
M
Mobin
10
Pros:

There was no warm water for bathing

2024-10-25 • via Nuitee
F
Freddy
10
Pros:

I love the breakfast menu

2024-10-22 • via Nuitee
A
Andrew
10
Pros:

For Zambia, this is a very good value fort money hotel, very close to good shopping

2024-10-15 • via Nuitee
C
Christina
2
Pros:

I do not recommend this hotel. My experience was very disappointing. Upon returning to my room late at night, I discovered that the hot water was not working. After waiting over 30 minutes for maintenance to arrive, they confirmed that there was no hot water available in any of the other rooms either. This was incredibly frustrating, especially since I had an early flight to catch at 5 AM and just wanted to take a hot shower before leaving.

Service from reception was slow, adding to my frustration, and I had to call multiple times to get someone to even show up to take a look at the shower.

2024-09-20 • via Nuitee
S
Sofia
8
Pros:

It is a good money value.

2023-10-25 • via Nuitee
H
Haile
10
Pros:

Great stay

2023-09-01 • via Nuitee
T
Teresa • partner
10
Pros:

The grand palace was truly a great hotel to stay in. The staff was very attentive to our needs. The location was great.
The one drawback for us was the safe was on the very bottom and was impossible to get to unless you got down on the floor and for us older people that was impossible to do.

2023-07-26 • via Nuitee
L
Laurent
8
some problems
Pros:

Too close from night club, music every night from Thursday to Sunday. Huge odour problems of the bathroom drain

2023-06-05 • via Nuitee