Spotlight motel

Hotels
Salama Road , Kampala , ug

listing image 1
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Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Hot tub/Jacuzzi
Non-smoking throughout
Front desk (limited hours)
Free wired internet
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Review Highlights

Cons:
Payment not acknowledged / billing dispute
Unresponsive or rude staff (hung up calls)
Denied accommodation — guest made to sleep outside
Severe negative overall experience

Categories

Cleanliness
1
Not mentioned in review; assumed standard cleanliness for this hotel tier.
Service
1
Explicitly criticized: staff ignored payment notifications, frequently hung up calls and refused assistance, and left the guest outside — clearly poor service.
Location
1
Not mentioned in review; assumed standard location quality for this hotel tier.
Room Quality
1
Room quality/availability not described; assumed standard for this hotel tier (note: guest was reportedly made to sleep outside due to service failure).
Amenities
1
Not mentioned in review; assumed standard amenities for this hotel tier.
Value for Money
1
Directly implicated: guest paid but hotel denied acknowledgment of payment while having received funds — poor value and trust issues.
Food and Beverage
1
Not mentioned in review; assumed standard food and beverage quality for this hotel tier.
Overall Experience
1
Guest describes the stay as 'horrific', being refused despite payment and left outside — overall experience is strongly negative.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-04-03 09:35

Property Description

Luxurious Accommodation
Spotlight motel offers elegant rooms with modern amenities including a flat-screen TV, private bathroom, and comfortable bedding.

Dining Options
Guests can enjoy a delicious breakfast with buffet, à la carte, and Full English/Irish options. The on-site restaurant also serves delectable dishes for lunch and dinner.

Convenient Location
Located near popular attractions like Kampala Wonder World Amusement Park and Pope Paul Memorial, Spotlight motel is the perfect choice for travelers seeking comfort and convenience.

Book now for an unforgettable stay at Spotlight Motel in Kampala!

Important information:

This property will not accommodate hen, stag or similar parties.

Check-in and check-out hours:
Check-out: 01:00 PM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
F
Francis
2
Pros:

We paid but this hotel claimed that they didn't get the notifications shows that we paid yet they got the money and also wherever you call them they say less and after switch off the call.. they made me sleep outside. They are so horrific 😢 💔

2026-01-03 • via Nuitee