Hayes Hotel Addis Ababa

Hotels
•
Independent
8.4 (461 reviews)
Mickey Leland St, Addis Ababa , Addis Ababa , ET
251-960355555

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Facilities

Free breakfast
Free WiFi
24-hour front desk
Luggage storage
Designated smoking area
Concierge service
Elevator
ATM/banking
Free breakfast
Tours/ticket assistance
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly Staff
Comfortable Rooms
Cons:
Noise Issues
Location Concerns

Categories

Cleanliness
8.11
Some reviews mention cleanliness as a positive aspect but also noted occasional issues.
Service
9.28
Many reviews highlight the friendliness and helpfulness of the staff.
Location
7.62
Location is positively noted in some reviews, but there are mentions of concerns related to safety.
Room Quality
8.57
Most reviews mention comfort and quality, indicating satisfaction with the rooms.
Amenities
8.5
Amenities are generally well-received; some guests mentioned minor issues with hot water.
Value for Money
8.46
The hotel offers good value according to various reviews, highlighting comfort and cleanliness.
Food and Beverage
8.11
The breakfast received mixed reviews, indicating room for improvement yet some satisfaction.
Overall Experience
8.58
Overall, guests express a high level of satisfaction with their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 12:32

Property Description

Convenient Amenities: Complimentary wireless internet access and concierge services available
Dining Options: Satisfying meals at the restaurant and beverages at the 2 bars/lounges
Featured Amenities: Complimentary buffet breakfast, business center, and dry cleaning/laundry services available

To book your stay at Hayes Hotel Addis Ababa and experience these excellent amenities, Contact us now.

Important information:

  • No pets and no service animals are allowed at this property.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Noise policy

    Noise-free rooms not guaranteed

  • Check-in & Check-out

    Contactless check-out is available

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

8.4
Based on 461 reviews
Cleanliness: 8.11
Service: 9.28
Location: 7.62
Room Quality: 8.57
Amenities: 8.5
Value for Money: 8.46
Food and Beverage: 8.11
Overall Experience: 8.58
M
Madih • extended_group • za
9
excellent services provided and very friendly staff
Pros:

value for money and cleanliness

Cons:

food. please introduce other cuisines

2026-03-09 • via Nuitee
N
ndieme • extended_group • sn
9
2026-03-09 • via Nuitee
A
Abdulwahab Olasupo • extended_group • ng
7
Okay
Pros:

Very hospitable staff. Always willing to assist.

Cons:

Access road was too narrow thus causing traffic

2026-03-05 • via Nuitee
W
William • solo_traveller • us
1
Dumpster fire
Pros:

Nothing

Cons:

Airport taxi driver took me to a trashy hotel by the new stadium. Hooked and drug dealers everywhere. Absolute disaster at that hotel. I never even saw Hayes.

2026-03-05 • via Nuitee
E
Essa jirta • couple • et
1
2026-03-04 • via Nuitee
S
Shalom • couple • il
8
2026-03-03 • via Nuitee
S
stanislav • solo_traveller • md
9
2026-03-01 • via Nuitee
M
Mathews • couple • mw
8
Mr.
Pros:

Rooms good

Staff willing to help

Cons:

They took long to resolve one issue

2026-02-28 • via Nuitee
A
Amit Jain • solo_traveller • sg
8
Comfortable value hotel with a modern touch
Pros:

Clean room. Upgraded modern decor. Great view.

Cons:

Approach road is narrow

2026-02-27 • via Nuitee
I
Ishmael • solo_traveller • za
8
2026-02-25 • via Nuitee
M
Morris Kimuli • couple • ke
9
Pros:

Good rooms and helpful staff. I was also able to walk easily to shopping malls.

Cons:

Accessibility.. Somehow hidden for first time visitors .

2026-02-23 • via Nuitee
H
Hong • solo_traveller • cn
10
2026-02-23 • via Nuitee
M
Mimma • solo_traveller • it
9
Un albergo molto ben organizzato ad un ottimo prezzo
Pros:

Il servizio shuttle dall'aeroporto, La gentilezza dello staff, la cura nei dettagli, il ristorante aperto 24 ore

2026-02-23 • via Nuitee
B
Bruno • couple • br
10
2026-02-22 • via Nuitee
N
Naji Alnamer • solo_traveller • sa
10
Pros:

The staff were amazing and very friendly. The room was clean and well-equipped with everything you might need for a comfortable stay.

Cons:

The breakfast selection is somewhat limited and focuses mostly on local dishes. Adding more variety would enhance the overall experience.

2026-02-13 • via Nuitee
H
Henriksen • couple • et
9
2026-02-13 • via Nuitee
N
Naji Alnamer • solo_traveller • sa
10
Had great experience
Pros:

The staff were amazing and very friendly. The room was clean and well-equipped with everything you might need for a comfortable stay

Cons:

The breakfast selection is somewhat limited and focuses mostly on local dishes. Adding more variety would enhance the overall experience.

2026-02-13 • via Nuitee
T
TANIMOLA • extended_group • ng
6
Pros:

1. Improved access road
2. Better meal options to include common intercontinental meals like rice, potato chips, etc

Cons:

The meals were deficient in continental options. It will be desirable to find at least rice meals. The location of the hotel is too close to some slums and the access road is grossly narrow.

2026-02-10 • via Nuitee
A
Andreas • couple • at
9
Ein angenehmer, zur Wiederkehr einladender, Aufenthalt
Pros:

Die besonders zuvorkommende und hilfsbereite sowie freundliche Unterstützung des etwas älteren, bei der Reception arbeitenden Receptionisten.

Cons:

Das es grundsätzlich untersagt ist, Speisen oder Getränke von außerhalb ins Hotel mitzunehmen.E

2026-02-09 • via Nuitee
G
Gianfrancesco • solo_traveller • it
8
2026-01-30 • via Nuitee