Hotel Ciudad Señora Buga

Hotels
7.6 (21 reviews)
Carrera 17 # 4 - 32 La Merced , Buga , co
luzmaro07@hotmail.es

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Room service
Family rooms
Pets allowed
Fax/photocopying
Tour desk
Facilities for disabled guests
Ironing service
Packed lunches
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Location
Service
Comfortable stay
Cons:
Lack of cleanliness
Room issues
No hot water

Categories

Cleanliness
6.06
No hot water and mattress covers suggest issues with cleanliness.
Service
9.53
The attention of the staff was warm and accommodating.
Location
9.07
Location was good, but some issues reported with noise.
Room Quality
6.02
Plastic-covered mattresses and neck bending issues noted.
Amenities
7.05
Lack of restaurant service and only recommended options.
Value for Money
9.01
Overall value lost due to service unavailability.
Food and Beverage
6.06
No restaurant; reliance on external recommendations.
Overall Experience
8.03
Mixed feelings due to significant issues with accommodation.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 00:33

Property Description

Luxurious 4-Star Accommodation
Hotel Ciudad Señora Buga offers a luxurious 4-star experience in Buga, conveniently located near popular attractions. Each room features a flat-screen TV, private bathroom, and complimentary toiletries for your comfort.

Convenient Services and Amenities
Enjoy a hassle-free stay with 24-hour front desk assistance, airport transfers, and free WiFi throughout the property. Need to take care of business? Take advantage of the ironing service and business facilities offered, including fax and photocopying services.

Accessible Location
Situated just a short distance from Hacienda El Paraiso and Parque del Azucar Water Park, Hotel Ciudad Señora Buga is the perfect base for your adventures in Buga. Book now and experience comfort and convenience at its best.

Important information:

Please inform Hotel Ciudad Señora Buga in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property currently isn't accepting guests from certain countries, during dates where such guidelines exist.
In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.
Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures.
Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size.
Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

Check-in and check-out hours:
Check-out: 01:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. No extra charges.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Public parking is possible at a location nearby (reservation is needed) and costs COP 12000 per day.

Location

Guest Reviews

7.6
Based on 21 reviews
Cleanliness: 6.06
Service: 9.53
Location: 9.07
Room Quality: 6.02
Amenities: 7.05
Value for Money: 9.01
Food and Beverage: 6.06
Overall Experience: 8.03
C
Claudia Edith • solo_traveller • co
1
Experiencia desagradable
Pros:

Cuando llegue no había habitacion disponible, experiencia desagradable. No debían ofertar disponibilidad cuando no la tienen. Falta de respeto con el usuario

Cons:

Pues no me pude alojar por que no había habitacion, aunque se reservo con anticipación

2025-09-11 • via Nuitee
S
Sierra Ordoñez • couple • co
4
2025-09-03 • via Nuitee
S
Sierra Ordoñez • couple • co
4
2025-09-03 • via Nuitee
Y
Yanisa • solo_traveller • co
9
Pros:

La atención del personal, muy cálida

2025-09-02 • via Nuitee
• solo_traveller • co
10
2025-08-31 • via Nuitee
B
Barreto Peña • extended_group • co
10
2025-08-30 • via Nuitee
C
Cuero • solo_traveller • co
8
Comodo
Pros:

Buen servicio,amabilidad y excelente ubicacion

2025-08-28 • via Nuitee
L
Londoño marin • solo_traveller • co
10
tranquila
Pros:

todo muy bien muy acojedor

2025-08-27 • via Nuitee
F
Franky Steven • couple • co
8
2025-08-20 • via Nuitee
P
Patiño • family_with_children • co
10
Gracias
Pros:

Gracias

2025-08-18 • via Nuitee
I
Ibeeth • solo_traveller • co
9
Pros:

La atencion y amabilidad de su personal

2025-08-16 • via Nuitee
B
Beatriz Aída • couple • co
7
Muy amañados con la ciudad, excelente y su gente.
Pros:

No hay servicio de restaurante pero nos recomendaron un sitio excelente. Y si fue cierto.

2025-08-14 • via Nuitee
• solo_traveller • br
6
2025-08-09 • via Nuitee
E
Eddie • young couple • us
3
Hotel? no way
Pros:

Location and charming Ana María: the host.

Cons:

No hot water. Mattress and pillows are plastic covered and look like elderly homecare stuff. You have to bend your neck to avoid knocking the beam while going upstairs. Noise room.

2025-06-18 • via Nuitee
J
Jonathan • solo traveller • us
9
Superb
2025-04-02 • via Nuitee
M
Mark • young couple • gb
9
Superb value
Pros:

Amazing value. Lovely hosts.

Cons:

Cold shower and small room, but for the price that's what we expected. Otherwise, great place.

2025-02-23 • via Nuitee
H
Helene • solo traveller • us
9
Perfect for a night
Pros:

The owner was very personable. Great location

2024-02-23 • via Nuitee
N
Nachum • solo traveller • au
7
Good
2023-08-19 • via Nuitee
M
Martin • solo traveller • nl
7
Good
Pros:

Nice location, spacious room.

Cons:

The internet didn't reach the room most of the time. Warm water in the shower would have been nice.

2023-03-19 • via Nuitee
E
Escarpeta • review category business travellers • co
10
Muy buena
Pros:

Amabilidad

2023-03-15 • via Nuitee