PRIVATE ROOMS - DOWNTOWN AREQUIPA - GM Collection

לציאינו בתקופה שלנו היה טיש צוות אחד בלבד שהיה אחראי על נכל.
וכמובן השרות היה בהתאם.
בחדר האוכל האוכל היה ברמה ירודה

Heater could added for free and not to be paid.

The guy who was checking us in seemed a bit annoyed by the fact we arrived later in the night (~10PM). If you go out/in, it always requires assistance from someone to open the main door and that does not make you feel very good. Also, the breakfast are prepared by the same guy and there is no welcoming feeling, unfortunately. But maybe he was just having a bad day, that can happen!

I appreciated the safety, but felt bad that I had to wake someone up to exit the building on the days I wanted to leave early for day trips in the area.

Terrifying experience. When checking in the guy tried to charge me 10% more than the price on booking. When I asked him why, he threatened to kick me out if i l don't pay the 10%. It was 21:00, and I'm a woman travelling alone with all my luggage. And that neighbourhood does not look safe. Absolutely terrifying experience.

Worst Hotel Experience Ever!

I’ve never encountered such rude and unprofessional staff. After an exhausting 18-hour bus ride, I arrived at Hoteles Gutiérrez Mansion, only to be greeted with a demand for an additional 10% fee for paying by card. When I tried to discuss it, the staff member rudely ignored me, giving me the option of paying cash, paying the fee, or leaving. I was too tired to argue, so I paid. No warm welcome, just handed the keys with a dismissive “that’s your room” and “bye.”

I was certain breakfast was included, so I asked. The staff confirmed but didn’t bother explaining where the café was. The next morning, breakfast was no better. He threw some kind of egg dish onto my plate without asking. Since it had ingredients I didn’t like, I politely informed him, and he rudely threw it in the trash without a word, completely ignoring me. No effort to make it right.

To top it off, you have to ring a bell every time you need to enter or leave the hotel, and the staff’s irritation with this was always obvious. It felt extremely uncomfortable.

The final straw was when I invited a friend over for pizza. The staff member kicked her out, locked me inside, and when I called to address the situation, he lectured me like I was a child. I couldn’t tolerate his attitude any longer, so I left and booked elsewhere. When I asked for the owner’s name, he refused.

Do yourself a favor—never stay here. Check the recent Google reviews, and you’ll see the same terrible experiences repeated.

That captures the frustration and details of your experience!

Had to call reception every time i wanted to get in our our of the main door. Only had double beds