Hotel Gran Plaza & Convention Center

Hotels
7.7 (77 reviews)
Blvd Euquerio Guerrero KM 6 Colonia Burocratas , Guanajuato , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Poor cleanliness
High prices

Categories

Cleanliness
6.7
Multiple complaints about dirty rooms and facilities.
Service
9.2
Staff was friendly and efficient in some situations, but there were complaints about rudeness and lack of service.
Location
8.7
The location was generally good, but some guests had issues accessing transportation.
Room Quality
7.7
Rooms considered old and in need of maintenance, but some found them pleasant.
Amenities
7.2
Issues reported with pool cleanliness and outdated facilities.
Value for Money
7.2
Many guests felt the hotel was overpriced for the quality of services and amenities provided.
Food and Beverage
6.2
Complaints about food quality and prices being too high.
Overall Experience
8.7
Mixed feelings overall; some guests appreciated certain aspects but had significant complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 08:06

Property Description

Outdoor Swimming Pool and Lush Surroundings

Imagine relaxing by the outdoor swimming pool, surrounded by swaying palm trees at Gran Plaza Hotel & Convention Center. The perfect oasis just a short drive from Guanajuato's city center.

Comfortable Rooms with Views

Each room offers a cozy retreat with carpeted floors, a private balcony overlooking the pool and garden, cable TV, and a work desk. The private bathroom with a bath and hairdryer adds a touch of luxury to your stay.

Convenient Amenities and Services

Indulge in the café-restaurant and bar, explore the gift shop, or attend events at the convention center. With free Wi-Fi, parking, and shuttle services to the city center and airport, your stay at Gran Plaza Hotel is designed for your comfort and convenience.

Ready to experience a relaxing getaway at Gran Plaza Hotel & Convention Center? Book your stay now and make unforgettable memories!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for MXN 250 per person per night when using an existing bed.
    Children from 12 years old to 17 years old stay for MXN 500 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.7
Based on 77 reviews
Cleanliness: 6.7
Service: 9.2
Location: 8.7
Room Quality: 7.7
Amenities: 7.2
Value for Money: 7.2
Food and Beverage: 6.2
Overall Experience: 8.7
A
Alfredo semei • family_with_children • mx
10
Excelente opción
Pros:

Super comodo

Cons:

Todo nos gusto

2026-01-25 • via Nuitee
R
ROLANDO • couple • mx
4
Última
Pros:

Nada en particular. Tengo muchos años llegando a este hotel y ahora esta muy descuidado.

Cons:

El hotel dice tener una piscina y si la tiene, pero sorprendentemente sucia, tanto en superficie como en el fondo, Además de que en la terraza se encontraban muchas cucarachas y algunas lograron meterse a la habitación

2026-01-20 • via Nuitee
J
Juan Antonio • family_with_children • mx
3
Pésima elección
Pros:

La ubicación

Cons:

Personal grosero, pésima atención al hacer el check up, no había personal de apoyo para las maletas, oscuro el hotel, la verdad decepcionante, el buffet horrible y caro para lo q ofrecieron. Muy mala elección :(

2026-01-19 • via Nuitee
R
Rodrigo • family_with_children • mx
8
2026-01-07 • via Nuitee
C
Ceciliano • couple • cr
10
Pros:

La atención del personal

2026-01-02 • via Nuitee
A
Amaury • solo_traveller • mx
10
2025-12-28 • via Nuitee
V
Vargas • couple • mx
6
Pros:

Location and restaurant service. The waiter was kind and efficient. The beds were ok.

Cons:

The TV didn't work at all. The soap dispenser in the bathroom was empty. The hotel staff did not fix it after asking for it.

2025-12-12 • via Nuitee
J
Jorge Eduardo • solo_traveller • mx
5
Cons:

El primer dia me tuve que bañar con agua fría y el precio fue algo elevado

2025-12-03 • via Nuitee
S
Sarai • couple • mx
8
2025-11-29 • via Nuitee
L
LUIS JORGE • family_with_children • mx
8
Pros:

El hotel está bonito y cómodo
Pero es cara la relación precio calidad
Y tuvimos problemas para regresar por qué está en las afueras, no conseguíamos taxi
Fuimos en día de muertos
En fechas normales no debe haber problemas

Cons:

Del hotel todo me gusto
Pero está caro

2025-11-27 • via Nuitee
L
Linda Verónica • extended_group • mx
5
Mala limpieza en la habitación, en el restaurante los platos y tazas sucios, drenaje tapado
Pros:

ubicación

Cons:

Mala limpieza en la habitación, en el restaurante los platos y tazas sucios, drenaje tapado en el lavabo y regadera, malos aromas, mala iluminación, falta de ventilación

2025-11-19 • via Nuitee
L
LUCRECIA • extended_group • be
10
2025-11-17 • via Nuitee
U
Urquieta • couple • mx
7
Esmerarse en baño de piscina
Pros:

Habitación agradable

Cons:

El baño de la piscina . Se ve que el wc de caballero no lo lavan en muchísimo tiempo . Muy sucio .

2025-11-11 • via Nuitee
M
Martinez Diaz • extended_group • mx
9
Pros:

La habitación

Cons:

La llave de la tina no servía en la habitación 118.

2025-11-03 • via Nuitee
R
Reynaldo • couple • us
3
2025-11-01 • via Nuitee
D
Diana • extended_group • mx
8
bueno
Pros:

limpieza

Cons:

servicio en restaurante

2025-10-29 • via Nuitee
J
Joel • extended_group • mx
9
Cons:

La alberca estaba muy sucia por la construcción de a lado

2025-10-27 • via Nuitee
W
Walle Barrios • family_with_children • mx
1
Please make yourself a favor don't stay here
Pros:

The location

Cons:

The staff was rude, they didn't have enough staff in the restaurant, the rooms were old, the bathroom was old, the water heater didn't work correctly, overall the hotel is really old.

I don't recommend anyone to stay there

2025-10-18 • via Nuitee
S
Saavedra • extended_group • mx
4
No fue lo que se esperaba
Cons:

El desayuno no tiene variedad, además de que está CARISIMO, con los $250 que cuesta el Buffet puede salir y comer en otro lugar por menor precio, mayor variedad de alimentos y calidad.
La habitación la hacearon hasta las 5 de la tarde.

2025-10-13 • via Nuitee
Y
Yadira Nohemi • couple • mx
8
2025-10-07 • via Nuitee