The Abbey Hotel and conference centre

Hotels
7.6 (1308 reviews)
The Broadway , Minster , gb

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Restaurant
Room service
Business center
Heating
Garden
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Cleanliness issues
Room quality problems

Categories

Cleanliness
5.4
Negative reviews highlighted issues with mould and general state of disrepair.
Service
8.9
Many reviews praised the helpful and friendly staff.
Location
8.4
Good location mentioned frequently, especially proximity to the beach.
Room Quality
6.4
Reported issues with comfort and condition of rooms.
Amenities
7.9
Standard amenities provided, but some improvements needed.
Value for Money
7.4
Some good deals, but overall value affected by cleanliness and room quality.
Food and Beverage
8.4
Many positive comments on food quality and breakfast options.
Overall Experience
8
Mixed reviews but generally good experiences despite some serious drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 00:22

Property Description

Luxurious Accommodation
Experience comfort and elegance at The Abbey Hotel and conference centre. Each room is equipped with modern amenities, ensuring a relaxing stay with cozy bed linens and a flat-screen TV.

Convenient Facilities
Enjoy the convenience of free WiFi, room service, and free private parking during your stay. Unwind in the shared lounge, dine at the on-site restaurant, or grab a drink at the bar – all within the hotel premises.

Ideal Location
Located just 30 km from Historic Chatham Dockyard, our hotel provides easy access to popular attractions like Leeds Castle. With Chatham Train Station nearby and London City Airport within reach, your travel plans are made effortless.

Book your stay at The Abbey Hotel and conference centre for a memorable and seamless experience.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.6
Based on 1308 reviews
Cleanliness: 5.4
Service: 8.9
Location: 8.4
Room Quality: 6.4
Amenities: 7.9
Value for Money: 7.4
Food and Beverage: 8.4
Overall Experience: 8
M
Martin solo_traveller gb
3
Pros:

We arrived late but staff stayed on and waited for us.

Cons:

WiFi signal too weak to use.
TV pictures are constantly breaking up or no picture at all.
Showers very noisy, sounded like a generator running. That was all the rooms so got woken up early by neighbouring guests showing.
Only two plug sockets in the room and none by the bed.

2026-08-14 via Nuitee
A
Anthony solo_traveller gb
4
They lied
Pros:

Comfortable and clean, breakfast was adequate

Cons:

Booked an evening meal - called an hour before arrival to say ‘owing to the water problems’ they couldn’t cook anything and the kitchen was closed. Forced to pick up a sandwich from a service station instead.
On arrival I booked in and it was quite clear they had been cooking and quite recently, too. I could smell the cooking, they were still clearing away, and people in the bar were discussing what they had eaten.
I appreciate there were problems, don’t appreciate being lied to - and note they were quite capable of cooking breakfast next morning. They could easily have made the sandwich and some salad, offered something basic such as ham, egg and chips I’m not unreasonable. But they lied and didn’t even offer me an apology or a beer!

2026-08-12 via Nuitee
J
Jessica solo_traveller gb
7
Had everything it needed
Pros:

Comfortable bed
Friendly staff

Cons:

Could be a bit cleaner but other than that was completely fine.

2026-08-12 via Nuitee
J
Jessica solo_traveller gb
7
2026-08-12 via Nuitee
J
Joris couple nl
5
Pros:

Eigen verblijf, vrij prive, maar vooral functioneel verblijf.

Cons:

Verblijf heel basic, en mensen niet persee vriendelijk ofzo. Dit verblijf was en route naar andere locatie, en voldeed op die manier. Het ontbijt was echt niet lekker. Gefrituurde boterhammen en slap ei. Toen we vroegen om extra toast zonder boter kwam er brood met boter, en een dikke laag ook. Ze werkten hard en waren met weinig mensen bezig, maar luisterden niet goed. En ik ben echt niet kritisch, maar dit was echt niet lekker.

2026-08-11 via Nuitee
P
PETER family_with_children gb
5
overall stay was adequate
Pros:

Gardens looked lovely, staff very friendly

Cons:

Breakfast was a little disappointing. Hard poached eggs and toast seemed wet from water off eggs

2026-08-09 via Nuitee
M
michel couple fr
7
Pour un court séjour
Pros:

L endroit

Cons:

La literie

2026-08-09 via Nuitee
R
Ruth extended_group gb
6
Budget, no frills accommodation. Fine for a short stay.
Pros:

Good location, only a few minutes walk from the beach and plenty of free parking. Staff were friendly. Free WiFi.

Cons:

Some healthy options at breakfast would have been nice, eg. fruit or yogurt.
Only two plug sockets in the room which was a bit limiting, no safety features on the window so it could not be left open (it was very easy for someone from outside to get in)

2026-08-08 via Nuitee
F
Freddie Springate solo_traveller gb
8
2026-08-08 via Nuitee
P
Perry couple gb
9
Good Location for England Coast Path
Pros:

Ideally located for our purpose of access to the King Charles 3 Coastal Path.

Cons:

Stale smell from smokers

2026-08-07 via Nuitee
S
Susan solo_traveller gb
5
It was close to relatives I was visiting and no other choice but very tired and run down in my opini
Pros:

Adequate

Cons:

No air conditioning
Constant 'humming' noise in the room
Mould around the shower tray

2026-08-06 via Nuitee
A
Anderson solo_traveller gb
10
Pros:

Every thing.

Cons:

There is nothing to comment about totally satisfied.

2026-08-03 via Nuitee
C
Clive couple gb
3
Only hotel in area!!
Pros:

Very little

Cons:

Dirty ,uncared for , outdated

2026-08-03 via Nuitee
S
Sandra family_with_children gb
2
I would never go back again.
Pros:

The location and the bedsheets were white and laundered.

Cons:

The property is nothing like advertised the photographs must be from when it was new.
The carpets were filthy I had to wear my flip flops all the time.
The bathroom is was extremely dated and the tiles on the floor were dirty.

2026-08-03 via Nuitee
R
Rachel solo_traveller gb
7
Pros:

The location was perfect and checking in & put was super simple.
Breakfast was really good with the staff being polite and efficient.
The hotel looks really lovely and it felt very safe too which is super important as a solo traveller.
Tea/Coffee/Hot choc in the room which was a welcomed bonus.

Cons:

The bed was hard and the room a little dated.

2026-08-02 via Nuitee
S
Stewart couple gb
3
See above
Pros:

The bed was comfortable.

Cons:

Staff in breakfast had stopped serving and removed all food well before 9pm and took great delight in telling us that they had finished serving. When we pointed out that it was not yet 9:00 they quickly replied that their clock was slow ! Strange mentality.
The place is a depressing old motel with cigarette buts and broken glass in front of all the rooms. The paintwork inside is badly done and is a depressing brown colour. The legs of the bed project into the room ready to damage your toes

2026-07-25 via Nuitee
B
Barbara couple gb
10
2026-07-25 via Nuitee
C
Cedric solo_traveller gb
10
2026-07-22 via Nuitee
J
Joanne couple gb
7
Hotel was a little tired, but new owner on site who can see what needs doing. Amazing potential for both individual stay
Pros:

The new team had only taken over the week before, and were making changes to freshen the hotel up.
All staff very friendly, and the hotel was part of the community.

2026-07-21 via Nuitee
L
Laura couple gb
3
It was ok but I probably wouldn’t come back.
Pros:

The breakfast was good and the bar

Cons:

The guy on the front desk when we arrived wasn’t particularly engaging. When I asked about breakfast times etc he went to find out but it would have been nice to have been told without asking or at least welcomed like we were actually supposed to be there and not an inconvenience. The first room we were given smelled so badly of smoke that we couldn’t even walk inside properly but when we asked we were given a new room. The mattress in the room we were in was very soft and the shower was too small but I realise you can’t do anything about that.

2026-07-20 via Nuitee