The Abbey Hotel and conference centre

It is dated with regard to furniture and shower unit. Though we are told it is at the very beginning of a full refurbishment which is great news. It would benefit from perhaps some rooms being for mobility issues some access ramps back and front. Shower rooms as either wet rooms or larger enclosure not at height to prevent any falls. Perhaps a double socket near bed with USB plug would be a great advantage.

Dated rooms.
Shower was suffering with very low water pressure.

I telephoned to say that we would be late arriving. Was told that the key would be left in the door. When we arrived at 2.30 am there was no key in the door and no night staff or porter to let us in our room. We had to wait in the car until 5.30 am until a member of staff arrived.

Only faults we found was the tv couldn’t get a strong enough signal to get channels and the shower wasn’t fast it just trickled out

Mattress needed replacing so bed uncomfortable. Quilt needed replacing.

Dirty, dilapidated room; stained carpet & chair (also had broken arm); assortment of stains & marks on walls; mugs not washed properly & had rings from previous use; latch barely held front door closed, so rattled badly in the wind & felt like it would fly open during the night until I moved the chair against it; TV signal very poor so could literally watch for 3-4 minutes at a time before picture was lost - trying to watch England V Norway was so frustrating! Mattress was extremely old & springs creaked at the slightest touch. Cleaner's or previous occupant's footprints visible on bathroom floor.

Room size quite small, Internet in rooms poor, rooms could be very 'noisy' at times, and subject to the consideration of neighbours! At best facilities were 'basic'. Staff however were friendly and good.

Bed very uncomfortable, though all.on ground floor, shower was hard to get into not just because of step but angle doors opened at meant no where to hold on and a bit of a squeeze for anyone not straight up and down. Dust behind bed was thick, thought heat was bringing on asthma but having moved my pillow in morning and seen the thick layer behind bed, think fan was probably circulating the dust. Bed was very uncomfortable could feel.the springs and easily could do with a topper. Room basic which would be fine but 2 tvs .. maybe remove one not in use. Mirror cracked and broken, no way to lock patio doors that we could find nothing on the sheet of paper with room info about it either. Lots of stains and marks on walls and carpet. Staff were pleasant enough but didn't really respond to anything when mentioned to them. Will see to it, but...if you spoke to one person the next one had no idea what you were talking about.

Room was for 2 of us then i called hotel as my daughter wanted to come, hotel said no problem come down on arrival pay the difference.
When arrive hotel says we know nothing
And no room in the inn.
Which clearly was spare rooms.
Apart from this its a really nice hotel.

Nothing

The bed was quite uncomfortable—it dipped in the middle, so we kept rolling into each other whenever we tried to turn over. The food was just mediocre, and the room itself was very hot with no air-conditioning. The TV was so old that we had trouble watching it because the picture was completely pixelated with squares all over the screen. On top of that, the internet kept going on and off all the time. It was also quite noisy, as we could hear doors slamming outside. To finish it off, there were no lights in the corridors, so I couldn't even see where I was putting my key in the door! But honestly, despite all of these issues, I would actually still stay here again.

A fridge would have been great. Shower mixer not good. TV a lot of Pixelating constantly bad reception. Although cooked breakfast was plentiful and tasty limited cereals, no fruit.

I asked for a fan but they weren’t sure they had some but I called them and they were happy for me to bring my own. Which I did made the room comfortable to sleep in .
Very disappointed at breakfast we arrived 30 mins before cut off serving time only to be told they had been very busy and had run out of most things the girl serving us ran in to the kitchen and asked chef what he had left so we were told they had bacon and could do a bacon bap which was fine we were only ones in the restaurant her attitude was more like they couldn’t be bothered to cook for us a hotel that runs of of everything on the breakfast menu is a bit questionable really