Hotel Los Portales Inn

Hotels
8.3 (32 reviews)
Calle 5 10-125 , Popayan , co

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Children allowed

Facilities

Room service
Family rooms
Fax/photocopying
Tour desk
Ironing service
Shared lounge/TV area
Concierge service
Grocery deliveries
Public Bath
Outdoor furniture
See all facilities

Review Highlights

Pros:
Location
Food Quality
Spacious Rooms
Cons:
Cleanliness Issues
Service Limitations

Categories

Cleanliness
6.55
Mentioned concerns about hygiene, including hairs found in the bathroom.
Service
8.55
Positive comments regarding reception staff; however, some concerns about service timing.
Location
9.05
Ideal location for exploring the historic center; highly rated in multiple reviews.
Room Quality
8.05
Rooms were described as spacious, but some concerns about maintenance could affect overall perceptions.
Amenities
8.05
Basic amenities available; some comments on needing upgrades.
Value for Money
8.55
Good value for the price, with a decent breakfast included.
Food and Beverage
9.05
Positive feedback overall on breakfast quality and variety.
Overall Experience
8.55
General positive sentiment with some noted issues but satisfying stay overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:33

Property Description

Convenient Location and Comfortable Stay

Garden and Shared Lounge: Enjoy the serene ambiance and socialize in our garden and shared lounge areas.

Modern Amenities: Relax in guest rooms with flat-screen TVs, free WiFi, and private bathrooms with complimentary toiletries.

Delicious Breakfast: Start your day with a complimentary American breakfast served daily.

Book your stay at Hotel Los Portales Inn for a relaxing and enjoyable experience in Popayan.

Important information:

Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 01:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for COP 35,000 per person per night when using an available extra bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 32 reviews
Cleanliness: 6.55
Service: 8.55
Location: 9.05
Room Quality: 8.05
Amenities: 8.05
Value for Money: 8.55
Food and Beverage: 9.05
Overall Experience: 8.55
• extended_group • co
10
Espectacular estancia en la tierra de “los patojos”
Pros:

La ubicación para recorrer el centro histórico es la ideal. Las instalaciones amplias y limpias.
Es un hotel ideal para pasar días tranquilos y deleitarse con lo que ofrece la Ciudad Blanca.

2025-10-15 • via Nuitee
E
Emmanuelle • solo_traveller • fr
5
Pros:

Petit déjeuner inclus
Chambre assez grande

Cons:

Les chambres sont au rez de chaussée avec peu d intimité et d insonorisation
Hotel un peu désuet.

2025-09-11 • via Nuitee
S
Susannah • family_with_children • gb
7
2025-09-07 • via Nuitee
C
Carolina • solo_traveller • co
8
2025-09-04 • via Nuitee
G
Gabriel • family_with_children • co
6
Esperaba mucho más
Pros:

La ubicación

Cons:

El servicio, la atención muy regular, como es posible que pongan límites en la franjas horaria para poder ingresar al hotel

2025-09-02 • via Nuitee
J
Juan Carlos • solo_traveller • co
10
2025-08-30 • via Nuitee
N
Naty Ramírez • solo_traveller • co
7
Pros:

Sirven buen desayuno

Cons:

La asepsia de las habitaciones no es la mejor, pelos pegados en las paredes del baño, también pelos en el piso, se notaba que no habían barrido.

2025-08-22 • via Nuitee
J
Juan Manuel • couple • co
10
2025-08-18 • via Nuitee
L
Laura • solo_traveller • co
10
Hermoso hotel cerca a restaurantes y al centro de la ciudad
Pros:

La casa es muy grande y acogedora, mi habitación era grande con mesa para trabajar y estaba cerca a restaurantes y al centro de la ciudad lo cuál me sirvió bastante.

2025-08-10 • via Nuitee
M
Myriam • solo_traveller • co
8
Pros:

La atención de Lizeth en recepción excelente al igual que la señora que atiende para el desayuno muy cordial y delicioso

Cons:

Que había preguntado desde que llegué si me podrían tener maleta en recepción a la entrega de la habitación a lo cuál me habían dicho que si, pero al momento de la salida que solo podían hasta determinada hora porque cerraban el hotel????? Eran las tres de la tarde

2025-07-28 • via Nuitee
H
Hans Rene • solo_traveller • co
7
Muy buena relación calidad - precio
Pros:

Excelente desayuno. Fruta, jugo, bebida caliente, huevos y arepa. Estaba fresco

Cons:

El baño no se encontraba en las mejores condiciones, requiere mejoras

2025-07-27 • via Nuitee
N
NATHALIA MARIA • solo_traveller • co
10
2025-07-11 • via Nuitee
J
Jairo • group • co
9
Superb
2025-07-02 • via Nuitee
S
Sergio • review category business travellers • co
7
Good
2025-03-30 • via Nuitee
X
Xiomara • with friends • co
9
Superb
2025-01-06 • via Nuitee
M
Miguel • solo traveller • co
8
Very good
2024-04-11 • via Nuitee
A
Andre • solo traveller • ch
9
Superb
2024-02-20 • via Nuitee
J
Julio • review category business travellers • ec
8
Very good
2023-10-22 • via Nuitee
A
Anonymous • solo traveller • us
7
Good
2023-10-17 • via Nuitee
L
Leonardo • review category business travellers • co
8
Very good
Pros:

Es bastante tranquilo

2023-09-06 • via Nuitee