Hotel La Caracola Salento

Hotels
8.9 (262 reviews)
1 Calle 7 #1-56 , Salento , co

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Terrace
Family rooms
Luggage storage
Tour desk
Non-smoking throughout
Board games/puzzles
Shuttle service (additional charge)
Outdoor furniture
See all facilities

Review Highlights

Pros:
Great service
Friendly staff
Quiet location
Good breakfast
Cons:
Room size issues
Minor cleanliness concerns

Categories

Cleanliness
8.44
Several reviews indicated issues such as the cleanliness of rooms and organized maintenance.
Service
9.72
Favorable comments about the staff, particularly praising Erika's attention and hospitality.
Location
8.95
Many reviews appreciated the quiet location close to central areas, making it favorable for guests.
Room Quality
8.21
Concerns were raised about room size and lack of amenities like ventilation and soundproofing.
Amenities
8.74
While breakfast and internet were appreciated, some guests wished for more comfort and better facilities.
Value for Money
9.2
Multiple guests felt that the stay provided good value, especially considering the service.
Food and Beverage
8.75
Breakfast received positive feedback, although some found it limited.
Overall Experience
9.22
Overall experiences were positive; many guests indicated they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 21:56

Property Description

Modern 4-Star Hotel in Salento

Luxurious Amenities: Hotel La Caracola offers allergy-free rooms, a garden, free WiFi, and a terrace for guests to relax and unwind during their stay. The property also features a tour desk for convenient trip planning.

Comfortable Accommodations: Each room at Hotel La Caracola is equipped with a coffee machine, private bathroom with free toiletries, and cozy bed linens. Guests can enjoy a buffet or continental breakfast during their stay.

Explore Salento: Located near popular attractions like Ukumari Zoo and Pereira's Botanical Garden, guests can easily explore the vibrant city and partake in activities such as cycling. The hotel also offers a paid airport shuttle service for added convenience.

Ready to experience luxury and comfort in Salento? Book your stay at Hotel La Caracola now!

Important information:

Our hotel is located 656 feet from the central square of Salento.
In addition to the beauty of our village, you will be able to discover the Cocora Valley and its giant palm trees, coffee farms and you can walk on the trails of the region, on foot, by bike or on horseback!Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    People no matter the age stay for COP 80,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 262 reviews
Cleanliness: 8.44
Service: 9.72
Location: 8.95
Room Quality: 8.21
Amenities: 8.74
Value for Money: 9.2
Food and Beverage: 8.75
Overall Experience: 9.22
L
Luis • couple • pt
9
Optima experiencia
Pros:

Simpatia e predisposição dos funcionários

Cons:

N/A

2026-02-13 • via Nuitee
A
Albertodc3619 • extended_group • es
10
Pros:

Jerome y sobre todo Erika muy agradables y serviciales. Lo recomiw do 100%.

Gracias Erika, eres una crack.

Cons:

Todo bien

2026-02-13 • via Nuitee
N
Nika • couple • si
10
Prijetno in domace
Pros:

Prijazni gostitelji, gospodicna Erika je poskrbela za super zajtrke in prijetno vzdusje. Lokacija je super, na mirnejsem predelu, se vedno pa zelo blizu restavracijam in trgovinam.

Cons:

Vse je bilo super

2026-02-10 • via Nuitee
C
Catalina • couple • gb
10
Pros:

Great hotel close to the town Square. Clean and spacious rooms. Also good breakfast and amazing service from Erika

2026-01-28 • via Nuitee
A
Amione • extended_group • ar
10
Salento precioso
Pros:

Hermosa, cómoda, con muchos detalles . Erika simpática y dispuesta en todo momento a resolver dudas

Cons:

No hay nada para cuestionar

2026-01-27 • via Nuitee
A
Ana • family_with_children • es
9
Pros:

Una atención muy buena. Super detallosos en todo momento. Un desayuno casero muy rico.
Muy colaboradores con todo.

2026-01-22 • via Nuitee
E
Emilie • couple • fr
8
Pros:

Erika nous a très bien accueilli et Jérôme a été hyper réactif par message et nous a donné pleins de conseils et de bonnes adresses sur salento
Le était grand et confortable
Partie commune avec une cuisine qui permet de manger sur place et de se faire à manger, très pratique.
À deux pas d’un supermarché Ara

Cons:

Le wifi ne fonctionne pas dans la chambre où on était, ce qui est dommage car tout le reste est très bien

2026-01-20 • via Nuitee
A
Ana • extended_group • es
10
Excelente
Pros:

Alojamiento precioso, con un toque rústico del pueblecito. Atencion de Erika y de el dueño (aunque no estuviese allí) estupenda. Todo comodidades. Volveríamos sin duda

Cons:

Nada

2026-01-19 • via Nuitee
B
Baptiste • couple • fr
10
Super séjour 😍
Pros:

Super établissement, nous avons allongé notre séjour tellement on s’y est bien sentis.
Erika et Jérôme sont au top !
La communication est tellement simple.
On recommande vivement

2026-01-17 • via Nuitee
A
Alejandra • couple • co
10
Pros:

Me gusto la atención de las personas, el desayuno y la comodidad de la habitación.

2026-01-13 • via Nuitee
T
Tania • solo_traveller • co
10
Todo súper rico súper cómodo la atención excelente muy amables mil gracias súper recomendados🥰
Pros:

La atención excelente

2026-01-12 • via Nuitee
K
Karin • family_with_children • nl
8
Pros:

Fijne locatie, aardig meisje

2026-01-11 • via Nuitee
D
Diosa • extended_group • co
9
Cómodo, ameno y acogedor
Pros:

Le permite al huésped tener mucha independencia, se siente hogareño pues nos alojamos en el segundo piso y teníamos cocineta, comedor y una salita. En la zona no hay ruido alrededor entonces se puede descansar muy bien. El desayuno muy rico.

2026-01-10 • via Nuitee
A
adriana • extended_group • co
10
Pros:

Todo espectacular, Erika super atenta, siempre volveremos a elegirlos.

Cons:

Todo nos gustó, nada negativo

2026-01-09 • via Nuitee
A
Anne • couple • fr
9
Rapport qualité-prix-accueil-emplacement imbattable
Pros:

L’emplacement à proximité du centre est top.
L’hôtel est charmant, Erika a l’accueil très sympa et Jérôme qui s’occupe des resas est super disponible et réactif. Nous avons avant notre arrivée reçu un message très précis et complet sur toutes les activités possibles à Salento et alentours. Il a géré pour nous de À à Z en toute dernière minute la veille au soir pour le le demain l’excursion dans la Vallée de la Carbonara avec un super guide francophone - à ne pas rater. Je recommande La Caracola les yeux fermés, rapport qualité - prix - accueil - emplacement mbattable.

2026-01-08 • via Nuitee
C
Carlos Alberto • family_with_children • at
10
Pros:

Todo perfecto.
Atención de Erika, la ubicación, limpieza, etc.
Sitio para volver a visitar

2026-01-07 • via Nuitee
J
Jaime • family_with_children • co
9
Pros:

Buena ubicación.

2026-01-05 • via Nuitee
Z
Zuzanna • couple • dk
9
pobyt świetny! bardzo pomocni pracownicy, dostałam wszystkie informacje, polecenia plantacji kawy i restauracji. bardzo
Pros:

bardzo miła i pomocna obsługa
strasznie wygodna łóżka
bardzo dobra lokalizacja

Cons:

bardzo małe pokoje ale uważam, że to nie jest minus, dla chcącego nic trudnego

2026-01-05 • via Nuitee
R
Ramirez • extended_group • co
10
2026-01-04 • via Nuitee
E
Elena • family_with_children • es
1
Pésimo alojamiento
Pros:

L'atención de Erika

Cons:

El hotel no tiene buenas instalaciones. Habitación sin ventilación, ni siquiera hacen la cama. El desayuno muy muy justo. Y encima el dueño te sugiere por whatsapp q le pongas una puntuación alta, aún sabiendo todos los problemas.

2026-01-03 • via Nuitee