Cross Keys by Chef & Brewer Collection

Hotels
Greene King's Pubs & Hotels
8.1 (980 reviews)
Middlesborough Road, Upsall, Guisborough , Nunthorpe , gb

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Heating
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Clean
Friendly staff
Good value
Comfortable beds
Cons:
Some rooms need updates
Uncomfortable mattresses reported

Categories

Cleanliness
8.03
Numerous reviews highlighted clean and comfortable rooms.
Service
8.4
Staff were frequently mentioned as friendly and helpful.
Location
8.34
Location praised for being convenient and great.
Room Quality
7.79
Some reviews mentioned rooms needing updates.
Amenities
8.02
Mixed feedback on available facilities.
Value for Money
8.18
Generally regarded as good value despite some criticisms.
Food and Beverage
8.13
Breakfast and meals received positive comments.
Overall Experience
7.9
Overall a positive impression with some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 06:10

Property Description

Luxurious En Suite Bedrooms
Experience comfort and convenience in our en suite bedrooms equipped with flat-screen TVs, free WiFi, and tea/coffee-making facilities.

Scenic Countryside Views
Enjoy stunning views of Roseberry Topping and the beautiful surrounding countryside, providing a peaceful retreat for our guests.

Convenient Location
With easy access to Middlesbrough town centre and popular destinations like Whitby, Scarborough, and Bridlington, Cross Keys By Chef and Brewer Collection is the ideal choice for your next getaway.

Book now to indulge in a relaxing stay amidst picturesque landscapes and top-notch amenities.

Important information:

When booking 5 rooms or more, different policies and additional supplements will apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.1
Based on 980 reviews
Cleanliness: 8.03
Service: 8.4
Location: 8.34
Room Quality: 7.79
Amenities: 8.02
Value for Money: 8.18
Food and Beverage: 8.13
Overall Experience: 7.9
W
Warren solo_traveller gb
8
Good vakue
Pros:

Everything apart from shower and noisy road

Cons:

Weak shower and front rooms overlooking road can be noisy

2026-07-17 via Nuitee
P
PRESCOTT couple gb
8
Great stay. Easy check in and check out. Easy car park
Pros:

Breakfast

2026-07-17 via Nuitee
G
Geraldine solo_traveller gb
10
Pros:

Staff and manager were so help to us as we had an emergency and need a room to stay for a good few nights. Thay all helped as much as they could. Absolutely amazing 👏

2026-07-16 via Nuitee
M
Marie solo_traveller gb
9
Pros:

Nice decor
Lovely outside sitting area
Pleasant staff

2026-07-15 via Nuitee
M
Michele couple gb
8
Comfy beds and lovely staff.
Pros:

Great location for the event we were attending. Comfy beds, and friendly staff. Receptionist found out bus times for us, which was very helpful.

Cons:

On a busy road and our room was facing onto the road. There are rooms facing the gardens though which might be quieter.

2026-07-12 via Nuitee
P
Philip solo_traveller cy
10
2026-07-09 via Nuitee
I
Ian solo_traveller gb
6
2026-07-09 via Nuitee
P
Paul solo_traveller gb
10
Excellent place to stay and very friendly staff
2026-07-09 via Nuitee
K
Kevin couple gb
10
Responsive and helpful staff - great standard room.
Pros:

Easy check in, responsive and helpful staff. An excellent room and a great price.

Cons:

Nothing it was perfect

2026-07-06 via Nuitee
D
Debbie solo_traveller us
9
Pros:

Ate both dinner and breakfast here, both were good.

Cons:

Wifi was very weak and we kept getting dropped.

2026-07-03 via Nuitee
G
Geraldine solo_traveller gb
10
Pros:

Everything

Cons:

I didnt like leaving

2026-07-02 via Nuitee
G
Geraldine solo_traveller gb
10
Pros:

Everything

Cons:

Nothing

2026-06-30 via Nuitee
J
Jan solo_traveller gb
9
Only stayed one night but the staff can’t do enough for you.
Pros:

Stayed many times - clean staff amazing especially Ben

Cons:

Very warm - windows do not fully open but it was an heatwave benefit from air con.

2026-06-30 via Nuitee
S
Sally couple gb
8
2026-06-30 via Nuitee
E
Emma couple gb
10
Lovely location, clean rooms, helpful staff
Pros:

Clean, lovely staff

Cons:

All good

2026-06-28 via Nuitee
S
Stephanie solo_traveller gb
7
Thanks
2026-06-26 via Nuitee
P
Paul solo_traveller gb
7
Excellent for and location
Pros:

Food was fantastic , pub very nice with great beer garden in the sun.

Cons:

Shower was one of those you had to dance around to get wet , no pressure and bathroom dated

2026-06-26 via Nuitee
D
David H couple gb
9
It met our needs
Pros:

Ground floor bedroom.

Cons:

Only 1 chair in the room,

2026-06-22 via Nuitee
H
Helen couple gb
9
Great rooms, great food and nice staff
Pros:

Nice and modern, rooms a good size and bed very comfortable, very clean

2026-06-20 via Nuitee
C
Carol couple gb
8
2026-06-18 via Nuitee