Cross Keys by Chef & Brewer Collection

Hotels
Greene King's Pubs & Hotels
8.1 (942 reviews)
Middlesborough Road, Upsall, Guisborough , Nunthorpe , gb

Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Restaurant
Family rooms
Facilities for disabled guests
Non-smoking throughout
Wheelchair accessible
Lower bathroom sink
Emergency cord in bathroom
See all facilities

Review Highlights

Pros:
Clean
Friendly staff
Good value
Comfortable beds
Cons:
Some rooms need updates
Uncomfortable mattresses reported

Categories

Cleanliness
8.03
Numerous reviews highlighted clean and comfortable rooms.
Service
8.4
Staff were frequently mentioned as friendly and helpful.
Location
8.34
Location praised for being convenient and great.
Room Quality
7.79
Some reviews mentioned rooms needing updates.
Amenities
8.02
Mixed feedback on available facilities.
Value for Money
8.18
Generally regarded as good value despite some criticisms.
Food and Beverage
8.13
Breakfast and meals received positive comments.
Overall Experience
7.9
Overall a positive impression with some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 06:10

Property Description

Luxurious En Suite Bedrooms
Experience comfort and convenience in our en suite bedrooms equipped with flat-screen TVs, free WiFi, and tea/coffee-making facilities.

Scenic Countryside Views
Enjoy stunning views of Roseberry Topping and the beautiful surrounding countryside, providing a peaceful retreat for our guests.

Convenient Location
With easy access to Middlesbrough town centre and popular destinations like Whitby, Scarborough, and Bridlington, Cross Keys By Chef and Brewer Collection is the ideal choice for your next getaway.

Book now to indulge in a relaxing stay amidst picturesque landscapes and top-notch amenities.

Important information:

When booking 5 rooms or more, different policies and additional supplements will apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.1
Based on 942 reviews
Cleanliness: 8.03
Service: 8.4
Location: 8.34
Room Quality: 7.79
Amenities: 8.02
Value for Money: 8.18
Food and Beverage: 8.13
Overall Experience: 7.9
C
Carol couple gb
10
2026-05-23 via Nuitee
J
jaclyn couple gb
8
2026-05-21 via Nuitee
L
Leigh family_with_children gb
8
Great location
Pros:

Friendly staff. Excellent breakfast

2026-05-18 via Nuitee
D
David solo_traveller gb
8
Pros:

Staff were superb and very friendly

Cons:

Room could do with a refurb

2026-05-17 via Nuitee
A
Anthony couple gb
10
We were tired when we arrived but the hotel facilities and staff helped us to relax and unwind
Pros:

Perfect quiet settings. Easy access to surrounding towns and villages for sight seeing

Cons:

Nothing

2026-05-16 via Nuitee
P
Paul solo_traveller gb
8
Pros:

Clean & comfortable

Cons:

I can not climb stairs due to a disability so was put in a room on the front of the building with traffic passing 10 feet away from the building at 70miles an hour on the busy A171 very noisy

2026-05-10 via Nuitee
B
Brookes solo_traveller gb
8
For a night away on business it was conveniently located, cosy room, WiFi to work and great food.
Pros:

I thought it was a lovely place to stay, I wasn't expecting it to be on a main road it looked more rural in the photos. Having a room on the front there is traffic noise. That said my room was lovely and cosy, I slept really well. having the free WiFi was really useful as I was able to do some work. I ate in the restaurant for dinner and the food was fantastic and the staff were really lovely and considerate of my fish allergy. I was surprised at the choices available for breakfast and again the staff were really friendly. I would stay there again.

Cons:

The only downside for me was that there was traffic noise being on the duel carriageway, also being on the front of the property this is quite noticeable. It wasn't a deal breaker and wouldn't stop me from staying again.

2026-05-05 via Nuitee
L
Linda couple gb
1
Terrible
Pros:

Nothing

Cons:

We had to find alternative accommodation due to the room smelling of cigarettes and other smells, The staff agreed it was not acceptable, waiting gir my refund

2026-05-03 via Nuitee
M
Martin couple gb
9
Would stay again
Pros:

Breakfast choice excellent bed very comfortable

Cons:

More than one pillow each

2026-05-02 via Nuitee
D
Davies couple gb
8
A good place to stay. We've used the hotel on several occasions.
Cons:

A couple of fittings were broken in the bathroom. A night light in the bathroom would be useful. The main bathroom light is very bright and wakes other room occupant up if used in the middle of the night.

2026-05-01 via Nuitee
G
graham couple gb
4
Would probably stay again but without the breakfast
Pros:

The room, bar reception

Cons:

Breakfast was awful! Sent it back twice as it was cold, items missing, some overcooked

2026-04-26 via Nuitee
S
Stanley solo_traveller gb
8
2026-04-25 via Nuitee
S
Stephen solo_traveller gb
9
Nice hotel, but not ideal situ for cyclists
Pros:

Good rooms and restaurant. Staff were helpful.

Cons:

It can only be approached by a busy dual carriageway which was not good for me as a cyclist

2026-04-25 via Nuitee
L
Luke couple gb
4
Served our purpose but wouldn’t stay here again
Pros:

Not far from the rose berry topping walk

Cons:

Rooms right next to the road so it’s loud on a night
Food in the pub is average at best

2026-04-24 via Nuitee
K
Karl couple gb
8
We stayed in a ground floor roadside bedroom which we had initial reservations about however, it was clean and due to e
Pros:

Good location with beautiful views, friendly staff with ample parking.

Cons:

NA

2026-04-20 via Nuitee
W
warren solo_traveller gb
8
2026-04-14 via Nuitee
A
Anna couple gb
8
2026-04-13 via Nuitee
H
Hughes solo_traveller gb
8
Pros:

Convenient location, lovely building, friendly and courteous staff and delicious food.

2026-04-13 via Nuitee
Z
Zhylinska solo_traveller gb
10
Pros:

Brilliant, friendly and kind personal , food was delicious

2026-04-12 via Nuitee
S
sharon couple gb
9
Great stay
Pros:

Our daughter and family were at the caravan site across the road so was very handy
The staff were all very helpful and friendly , breakfasts were delicious
We had lunch on Easter Sunday with the family and later that night myself and husband had some snacks
The food was beautiful and nicely presented
The room was ok too
Would definitely recommend

Cons:

Nothing

2026-04-07 via Nuitee