Cross Keys by Chef & Brewer Collection

Hotels
•
Greene King's Pubs & Hotels
8.1 (1010 reviews)
Middlesborough Road, Upsall, Guisborough , Nunthorpe , GB

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Heating
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Clean
Friendly staff
Good value
Comfortable beds
Cons:
Some rooms need updates
Uncomfortable mattresses reported

Categories

Cleanliness
8.03
Numerous reviews highlighted clean and comfortable rooms.
Service
8.4
Staff were frequently mentioned as friendly and helpful.
Location
8.34
Location praised for being convenient and great.
Room Quality
7.79
Some reviews mentioned rooms needing updates.
Amenities
8.02
Mixed feedback on available facilities.
Value for Money
8.18
Generally regarded as good value despite some criticisms.
Food and Beverage
8.13
Breakfast and meals received positive comments.
Overall Experience
7.9
Overall a positive impression with some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 06:10

Property Description

Luxurious En Suite Bedrooms
Experience comfort and convenience in our en suite bedrooms equipped with flat-screen TVs, free WiFi, and tea/coffee-making facilities.

Scenic Countryside Views
Enjoy stunning views of Roseberry Topping and the beautiful surrounding countryside, providing a peaceful retreat for our guests.

Convenient Location
With easy access to Middlesbrough town centre and popular destinations like Whitby, Scarborough, and Bridlington, Cross Keys By Chef and Brewer Collection is the ideal choice for your next getaway.

Book now to indulge in a relaxing stay amidst picturesque landscapes and top-notch amenities.

Important information:

When booking 5 rooms or more, different policies and additional supplements will apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.1
Based on 1010 reviews
Cleanliness: 8.03
Service: 8.4
Location: 8.34
Room Quality: 7.79
Amenities: 8.02
Value for Money: 8.18
Food and Beverage: 8.13
Overall Experience: 7.9
A
Antony • couple • gb
10
Excellent value. Everything you need. Friendly staff brilliant food
Pros:

Very easy check in. Comfortable and clean rooms. Excellent price . Food lovely in the bar too. Breakfast big variety. 5 stars

2026-10-17 • via Nuitee
M
Michael • couple • gb
6
Pros:

Staff were helpful. Breakfast was good.

Cons:

Toilet system was broken and flush ran constantly.
Bed and pillows were very hard.

2026-10-15 • via Nuitee
A
Andrew • solo_traveller • gb
8
Pros:

Breakfast was excellent

Cons:

Nothing all good

2026-10-12 • via Nuitee
R
richsimps • couple • gb
7
Perfectly adequate overnight stop. Convenient for Roseberry Topping.
Pros:

A fairly standard motel type room.

Cons:

A bit expensive for what it was.

2026-10-12 • via Nuitee
J
John • family_with_children • gb
10
Always a pleasant stay whenever we visit.
Pros:

Stayed many times, never disappointed with the room breakast or dinner and the staff are always friendly and helpful.

2026-10-12 • via Nuitee
S
Sharon • family_with_children • gb
8
2026-10-11 • via Nuitee
M
Morris • solo_traveller • gb
7
Pros:

Nice bed

Cons:

Cheap toilet paper

2026-10-10 • via Nuitee
H
Hardwick • solo_traveller • gb
10
Pros:

Lovely friendly staff.

Cons:

Traffic noise as our room was at the front but the road wasn't that busy at night.

2026-10-09 • via Nuitee
N
Neil • solo_traveller • gb
5
2026-10-08 • via Nuitee
N
North • couple • gb
10
Fantastic stay , great staff
Pros:

I would like to say a huge thank you to the staff that was on that night on the 7th at the bar, I messed up my orders the lady that took my order was very professional and friendly and she was fantastic at correcting this for me huge thank you for this and the lady on the floor was friendly and great at reception,the hotel and pub was a great experience would recommend and definitely staying again friendly, clean, helpful,good food ,great staff

2026-10-08 • via Nuitee
B
Brenda • couple • gb
10
Absolutely perfect
Pros:

Beautiful place lovely food, staff were great especially Ben so welcoming couldn’t do enough for you made you feel special and important. We have been here quite a few times now and have taken our disabled nephew and Ben goes out of his way to make him feel special

2026-10-07 • via Nuitee
A
andrew • solo_traveller • gb
8
Pros:

Staff. food
bed.

Cons:

Bit of traffic noise. Drinks slightly expensive

2026-09-18 • via Nuitee
A
Alcock • solo_traveller • gb
8
The six of us still enjoyed our stay there
Pros:

Value for money and all the facilities on one level

Cons:

Only had 1 bottle of each of the red wine I we chose,and none of our 1st choice for the 3rd year running

2026-09-16 • via Nuitee
J
Judith • couple • gb
10
Perfect
Pros:

Ben was an absolute delight, he was professional, friendly and very informative a really nice person

2026-09-15 • via Nuitee
B
Brenda • solo_traveller • gb
10
Pros:

Speedy check-in and check-out. Staff were welcoming

Cons:

Nothing

2026-09-14 • via Nuitee
H
Helen • couple • gb
7
I needed a clean place to put my head down for one night food was lively staff very friendly
Pros:

Lovely staff good food comfortable beds

Cons:

The dual carriageway is alarmingly close to the bedroom window we were in the ground floor. I could hear the traffic from 5.30 am it was not a full hotel so a shame we didn’t get a room at the rear. The pub closed at 9pm on a Sunday so we arrived around half six and because it’s in a dual carriageway you are sort of captive there with nothing to do if you don’t want to go to bed at 9pm. However it’s a huge place and it was very quiet so can understand why

2026-09-14 • via Nuitee
D
dennis • couple • gb
9
Pros:

Great friendly service
Very polite staff
Great facilities
Very spacious rooms

2026-09-13 • via Nuitee
A
Anthony • couple • gb
10
Lovely relaxed night away
Pros:

Booked for 1 night after myself and partner got evicted from our house by our teenage daughter who was having a sleep over. Lovely seated area surrounding the property and a warm, cosy homely feeling inside. Room clean and the bed was so comfy. Restaurant/Bar area had a nice relaxed feel, food was nice, staff were all friendly happy to help nothing was too much trouble. Ended up having a lovely night and will definitely go back.

Cons:

Nothing really to say that we didnt like, the back of the property is like a hidden secret garden with lovely surroundings but the front is a very busy dual carriage way but it didn't have any effect on our stay. Food lovely but just abit pricey.

2026-09-12 • via Nuitee
M
moira • couple • gb
6
Pros:

Great breakfast dinner not so good one meal cold

Cons:

The bar closed at 10pm on the friday & saturday night it closes at 9pm on sunday we cut our stay short and returned home

2026-09-11 • via Nuitee
A
Anthony • solo_traveller • gb
10
2026-09-11 • via Nuitee