Cross Keys by Chef & Brewer Collection

Hotels
•
Greene King's Pubs & Hotels
8.1 (1010 reviews)
Middlesborough Road, Upsall, Guisborough , Nunthorpe , gb

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Heating
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Clean
Friendly staff
Good value
Comfortable beds
Cons:
Some rooms need updates
Uncomfortable mattresses reported

Categories

Cleanliness
8.03
Numerous reviews highlighted clean and comfortable rooms.
Service
8.4
Staff were frequently mentioned as friendly and helpful.
Location
8.34
Location praised for being convenient and great.
Room Quality
7.79
Some reviews mentioned rooms needing updates.
Amenities
8.02
Mixed feedback on available facilities.
Value for Money
8.18
Generally regarded as good value despite some criticisms.
Food and Beverage
8.13
Breakfast and meals received positive comments.
Overall Experience
7.9
Overall a positive impression with some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 06:10

Property Description

Luxurious En Suite Bedrooms
Experience comfort and convenience in our en suite bedrooms equipped with flat-screen TVs, free WiFi, and tea/coffee-making facilities.

Scenic Countryside Views
Enjoy stunning views of Roseberry Topping and the beautiful surrounding countryside, providing a peaceful retreat for our guests.

Convenient Location
With easy access to Middlesbrough town centre and popular destinations like Whitby, Scarborough, and Bridlington, Cross Keys By Chef and Brewer Collection is the ideal choice for your next getaway.

Book now to indulge in a relaxing stay amidst picturesque landscapes and top-notch amenities.

Important information:

When booking 5 rooms or more, different policies and additional supplements will apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.1
Based on 1010 reviews
Cleanliness: 8.03
Service: 8.4
Location: 8.34
Room Quality: 7.79
Amenities: 8.02
Value for Money: 8.18
Food and Beverage: 8.13
Overall Experience: 7.9
G
Gillian • family_with_children • gb
7
comfortable
Pros:

Room was clean and beds were comfortable.

Cons:

Beds were very high and was difficult to get into as I am only 5ft and the bed was on casters. I would have preferred another chair as there was only one for a twin room, so it was difficult to drink my cup of tea.

2026-07-24 • via Nuitee
J
Judith • couple • gb
9
Ideal place to stay for countryside and sea
Pros:

Comfortable room, with everything we needed. Useful to have the restaurant where we had a delicious breakfast. Very pleasant restaurant.
Staff helpful and friendly.
Set in a beautiful area.

2026-07-24 • via Nuitee
S
Stanley • solo_traveller • gb
6
2026-07-24 • via Nuitee
P
Peter • solo_traveller • gb
6
OK, staff very pleasant, just the rooms need modernising.
Pros:

Location and outside space

Cons:

Room was in need of renovation, no shower and no EV charging points.

2026-07-23 • via Nuitee
H
Holt • couple • gb
7
2026-07-22 • via Nuitee
A
Allen • solo_traveller • gb
8
Pros:

The staff were so friendly and helpful.
The food was delicious.
Ideal location for what we needed.
Our bed was huge, and so comfortable.

Cons:

We stayed here about 6 years ago, which is why we chose it again. We did notice that it just seemed a little tired nowadays. Stains on chairs, black marks round the bath, grubby paint work etc. We thought it was in need of a bit of TLC.

2026-07-22 • via Nuitee
S
Sarah • couple • gb
10
2026-07-22 • via Nuitee
R
Ricky • couple • gb
10
2026-07-20 • via Nuitee
V
Valerie • couple • gb
9
Good accommodation for cost
Pros:

It is central for the surrounding towns
Good eatery and bar available

Cons:

The traffic on main road

2026-07-19 • via Nuitee
C
Catherine • extended_group • gb
6
The Breakfast was very good and the lady who served us was very nice the food overall was very high standards
Pros:

Ben the Manager was really good

2026-07-19 • via Nuitee
W
Warren • solo_traveller • gb
8
Good vakue
Pros:

Everything apart from shower and noisy road

Cons:

Weak shower and front rooms overlooking road can be noisy

2026-07-17 • via Nuitee
P
PRESCOTT • couple • gb
8
Great stay. Easy check in and check out. Easy car park
Pros:

Breakfast

2026-07-17 • via Nuitee
G
Geraldine • solo_traveller • gb
10
Pros:

Staff and manager were so help to us as we had an emergency and need a room to stay for a good few nights. Thay all helped as much as they could. Absolutely amazing 👏

2026-07-16 • via Nuitee
M
Marie • solo_traveller • gb
9
Pros:

Nice decor
Lovely outside sitting area
Pleasant staff

2026-07-15 • via Nuitee
M
Michele • couple • gb
8
Comfy beds and lovely staff.
Pros:

Great location for the event we were attending. Comfy beds, and friendly staff. Receptionist found out bus times for us, which was very helpful.

Cons:

On a busy road and our room was facing onto the road. There are rooms facing the gardens though which might be quieter.

2026-07-12 • via Nuitee
P
Paul • solo_traveller • gb
10
Excellent place to stay and very friendly staff
2026-07-09 • via Nuitee
P
Philip • solo_traveller • cy
10
2026-07-09 • via Nuitee
I
Ian • solo_traveller • gb
6
2026-07-09 • via Nuitee
K
Kevin • couple • gb
10
Responsive and helpful staff - great standard room.
Pros:

Easy check in, responsive and helpful staff. An excellent room and a great price.

Cons:

Nothing it was perfect

2026-07-06 • via Nuitee
D
Debbie • solo_traveller • us
9
Pros:

Ate both dinner and breakfast here, both were good.

Cons:

Wifi was very weak and we kept getting dropped.

2026-07-03 • via Nuitee